Windows 10: Random BSODs ntoskrnl.exe

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  1.    31 Aug 2017 #1

    Random BSODs ntoskrnl.exe


    Hi all, i just got a new laptop (Clevo P670HS-G) and have been having random BSODs with different bug check strings such as MEMORY_MANAGEMENT, SYSTEM_THREAD_EXCEPTION_NOT_HANDLED and CRITICAL_PROCESS_DIED and it's always ntoskrnl.exe so I've no idea whats causing it.

    I've already tried formatting and reinstalling Windows, and swapped the RAM for different identical sticks (Corsair DDR4 3000mhz running at 2666mhz) and updated BIOS and drivers.

    I'm hoping someone can make sense of the parameters in the 3 minidumps attached?
    Seems to be totally random, it just went almost 2 weeks without problems, yet other times could do within 4 days of eachother.

    Thanks.
    Last edited by aveyer; 31 Aug 2017 at 16:12.
      My ComputerSystem Spec


  2. Posts : 5,345
    Windows 10 Pro X64 16299.19
       31 Aug 2017 #2

    Since it's a new laptop, I recommend you return it for a replacement or make them fix it. A new PC should not have this kind of problem.

    Otherwise: Please read and follow the instructions here: Blue Screen of Death (BSOD) Posting Instructions

    Also fill out your System Specs:

    See here: System Specs - Fill in at Ten Forums

    The more information you can provide the better.
    Never mind, I see you already have, sorry.
      My ComputersSystem Spec


  3. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       31 Aug 2017 #3

    In the link there was only dump files. Please see BSOD posting instructions:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec


  4. Posts : 5,345
    Windows 10 Pro X64 16299.19
       31 Aug 2017 #4

    The only thing I see so far is a problem with secnvme.sys in the 8/14 dump.
    Code:
    ffffe401`3cd39008  fffff805`08c19318*** WARNING: Unable to verify timestamp for dump_secnvme.sys
    *** ERROR: Module load completed but symbols could not be loaded for dump_secnvme.sys
     dump_secnvme+0x19318
    which is the Samsung NMVe driver with the 960 Pro SSD.
    Having the rest of the files collected with DM_Log_collector.exe may help.

    Do you have a Samsung SSD? If so, see if there is a firmware update for it.
      My ComputersSystem Spec


  5. Posts : 5,345
    Windows 10 Pro X64 16299.19
       31 Aug 2017 #5

    zbook said: View Post
    In the link there was only dump files. Please see BSOD posting instructions:
    BSOD - Posting Instructions - Windows 10 Forums
    zbook, I already asked for this.
      My ComputersSystem Spec

  6.    31 Aug 2017 #6

    Yes sorry I forgot to post system specs.

    Core i7 7820HK
    2 x 16GB (32GB total) Corsair DD4 3000mhz (running at 2666mhz default profile)
    GTX 1070
    Samsung 960 Pro M.2 NVME

    Yes I have a Samsung 960 Pro NVME, already has the latest firmware according to Samsung Magician, and I got latest driver from website.

    I just tried Driver verifier and after reboot it immediately BSOD, couldn't even get into windows so I just did System Restore.
    That dump is now in the DM log folder attached.
      My ComputerSystem Spec

  7.    01 Sep 2017 #7

    Running Driver verifier again at the moment, BSOD after first restart then booted ok second time.
      My ComputerSystem Spec


  8. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       01 Sep 2017 #8

    Neither one of the bsod mini dump files could be opened or debugged.

    Use file explorer > this pc > local C: driver > search:
    %SystemRoot%\MEMORY.DMP or C:\Windows\MEMORY.DMP

    Save the file to the desktop > use one driver or drop box > post a share link into the thread
      My ComputerSystem Spec

  9.   My ComputerSystem Spec


  10. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       01 Sep 2017 #10

    Please post a new zip:
    BSOD - Posting Instructions - Windows 10 Forums

    Is you notebook still under warranty?
    Can you return the notebook?
      My ComputerSystem Spec


 
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