BSOD (WHEA Uncorrectable Error) while playing heavy games

Hello,

For the longest time now I've been getting BSOD's (always WHEA) when playing more graphically intensive games; Assassins Creed Syndicate, Mass Effect Andromeda, Rainbow Six Siege and Xcom 2 to name a few.

Ever since I've begun getting this error I've changed my hardware and reinstalling windows in the hopes that I'd fix it. All I have NOT changed in my processor and memory sticks.

I also have a Wacom Cintiq Companion android drawing tablet connected to my computer, sometimes it seems the crashes are less frequent when it's not plugged in, but they don't seem to cease completely.

Attachment 150980

The logs are in a foreign language and cannot be scanned or read. Please re-post using English as the default language so that the logs can be troubleshooted:
Language - Add, Remove, and Change in Windows 10 Windows 10 General Tips Tutorials
BSOD - Posting Instructions - Windows 10 Forums

Whoops, sorry. Didn`t notice that.

Here`s the English one.

Attachment 151074

Hi Douglas,

From the crash dumps it looks like you are experiencing a hardware error with your CPU.

It doesn't appear like you are overclocking, but just in case, please make sure nothing is set beyond normal limits. You also have the latest firmware installed, so my advice would be to test your CPU.

1.) Use Intel's Processor Diagnostic Tool
Windows Version
UEFI Version

2.) Use Prime95 to stress-test your CPU

Code:

kd> !errrec ffff980eff044028
===============================================================================
Common Platform Error Record @ ffff980eff044028
-------------------------------------------------------------------------------
Record Id     : 01d316b5fd299b82
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 8/29/2017 20:23:41 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffff980eff0440a8
Section       @ ffff980eff044180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Micro-Architectural Error
Flags         : 0x00
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000007

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffff980eff0440f0
Section       @ ffff980eff044240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000007
CPU Id        : c3 06 03 00 00 08 10 07 - bf fb fa 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ ffff980eff044240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffff980eff044138
Section       @ ffff980eff0442c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : Internal timer (Proc 7 Bank 4)
  Status      : 0xbe00000000800400
  Address     : 0x00007ffcf8ab2dba
  Misc.       : 0x00007ffcf8ab2dba

Spectrum said:

Hi Douglas,
From the crash dumps it looks like you are experiencing a hardware error with your CPU.
It doesn't appear like you are overclocking, but just in case, please make sure nothing is set beyond normal limits. You also have the latest firmware installed, so my advice would be to test your CPU.
1.) Use Intel's Processor Diagnostic Tool
Windows Version
UEFI Version

2.) Use Prime95 to stress-test your CPU

Hey, Spectrum. Thanks for the input.

I tried the Intel's PDT (although I had already used it in the past) and it returned an all greens pass.
Then I tried the Prime95 and while it was running my computer crashed again.

Apparently, the crash caused by Prime95 didn't create a minidump.

I also tried opening the computer and cleaning the contacts on the processor and reapplying some thermal paste, but the crashes still happen.

What can I do now?

For all tests please post images of the tests results into the thread.
For Prime95 testing please in addition post information on duration of testing and maximum temperature.

The debugging from 5 days ago indicated WHEA 0x124 which is often related to hardware problems.
For working up WHEA we test all of the hardware: CPU, GPU, PSU, Drive, RAM/DIMM/MB

Each of the software tests to test hardware has different algorithms.





Open administrative command prompt and type or copy and paste:
1) sfc /scannow
2) dism /online /cleanup-image /restorehealth
3) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
4) Make sure that there is no over clocking while troubleshooting.
5) Sometimes there are problems in the bios that produce bsod.
The BIOS: BIOS Version/Date American Megatrends Inc. 2110, 4/29/20166) Please check to see if this is the most up to date version.
7) To ensure that there are no improper bios settings please reset the bios.
8) Sometimes there can be failure to boot after resetting the bios.
9) So please make sure your files are backed up.
10) Please make a backup image with Macrium:
Macrium Software | Macrium Reflect Free:
Macrium Software | Your Image is Everything
Macrium Software | Your Image is Everything
11) And please create a brand new restore point.

How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computers CMOS to Reset BIOS Settings

3 Ways to Reset Your BIOS - wikiHow:
3 Ways to Reset Your BIOS - wikiHow

12) When testing for WHEA hardware errors we need to systematically check CPU, GPU, memory and drive.

Some testing was already done but there may have been overclocking and there were no images posted in the thread.

Once the bios is reset and there is no overclocking:

13) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:

Speccy - Free Download - Piriform: Speccy - System Information - Free
Speccy - System Information - Free Download

HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
HWMONITOR | Softwares | CPUID

SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
SpeedFan - Access temperature sensor in your computer

14) Run Prime95 - Stress Test Your CPU
Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials

15) Record maximum temperatures and duration of testing.

16) Please use the Microsoft snipping tool to post images into the thread.

Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials

17) Run memtest86+ version 5.01 for at least 8 passes.
Memtest86+ - Advanced Memory Diagnostic Tool

This may take hours so plan to run it overnight.
Please make sure you use the Memtest86+ version 5.01 with the link below.
Memtest86+ - Advanced Memory Diagnostic Tool

The testing is done not by time but by passes.
The more passes the better.

There are a significant number of false negatives if fewer than 8 passes are made.
A false negative is a pass when there is malfunctioning RAM.

There is 20 GB of RAM on the computer.
Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
Just 1 error is a fail and you can abort testing.
Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
Again the more passes the better.

If both RAM pass when tested 1 at a time after failing when tested together test the next DIMM with 1 RAM module for 8 or more passes. This will help to differentiate malfunctioning RAM from malfunctioning DIMM /Motherboard.

Memtest86+ - Advanced Memory Diagnostic Tool
Memtest86+ - Advanced Memory Diagnostic Tool

Microsoft Community
Microsoft Community

18) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image of the results to post into the thread.

MemTest86+ - Test RAM Windows 10 BSOD Tutorials
MemTest86+ - Test RAM Windows 10 BSOD Tutorials

MemTest86+ needs to be run for at least 8 complete passes for conclusive results.

19) Run HD Sentinel:
Hard Disk Sentinel - HDD health and temperature monitoring
When it has completed please use the Microsoft snipping to make images and post them into the thread.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials


20) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials

21) All of these test should be done with the bios reset and no over clocking.

22) For each of the above tests please record maximum temperatures and duration of testing.

24) And please make sure that you use the Microsoft snipping tool to post images of each into the thread.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials

23) Please update the information on the computer specifications:

Ten Forums System Specificiations (Specs)
Please fill in your system specs
Please follow this tutorial and download the tool.
System Info - See Your System Specs - Windows 7 Help Forums
System Info - See Your System Specs - Windows 7 Help Forums
The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling, case, and other used stuff like mouse, keyboard, joystick, xbox, headphone, printer, etc.
The PSU, cooling and other stuff are NOT mentioned in the tool.
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

Please include PSU, cooler, case, peripherals (mouse, keyboard, joystick) and anything attached to the computer by wireless or wired (printer, headset, xbox, etc.)

24) Open administrative command prompt and type or copy and paste: chkdsk /x /f /r
This may take many hours to run so plan to run it overnight.

25) Post the chkdsk results into the thread:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials

26) Post images of the test results for IPDT:
Download Intel® Processor Diagnostic Tool

Hi.

I'm new here and I came across this topic while looking for a solution for this very same issue. My PC is crashing with a WHEA_UNCORRECTABLE_ERROR while playing heavy graphic games (FarCry 4, 5, New Dawn, Bright Memory, Metro Exodus). Nothing happens in any other instance.

I didn't feel like creating a new topic, since I've been following these same steps. Please let me know if I should create a new one.

So far:

Cleared CMOS
Set BIOS to default values
CPU, RAM and GPU reset to stock values (CPU was OCed to 4.8 1.25v, RAM was 3600 XMP and GPU is always stock)
30 minutes of Prime95, no errors, 75º max.
10 loops of memtest64, no errors.
(Current) Furmark.

My dump file
ROMMERSMRF-(2020-10-01_13-03-12).zip

This is an old thread.
Please open a new thread.

BSOD - Posting Instructions



Update the specs in the "My Computer" section:
System Specs - Fill in at Ten Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

Issue: My PC keeps on getting BSOD (Whea_Uncorrectable_Error) ONLY HAPPENS WHEN PLAYING PUBG

Things I’ve done:

-Updated drivers
-Sfc/Scannow
-Chkdsk
-Cleared dump files
-MEMORY TEST - ALL GOOD
-CPU STRESS TET - ALL GOOD
-GPU STRESS TEST- ALL GOOD
-CLEAN REFORMAT WINDOWS 10 Pro
-NO OVERCLOCKING
-DEFAULT BIOS SETTINGS
-RESET CMOS
-RESEATING AND CLEANING RAM AND GPU
-CHECKED ALL THE WIRES FROM PSU
-TEMPERATURE MONITORING 59° Celcius highest temp (gpu and cpu)
-TRIED TO RUN PUBG AFTER CLEAN REFORMAT (NO 3rd party app installed)

Specs:
Intel Core i7 9700K
MSI Gaming X Trio RTX 2080
Asus ROG Strix Z390-E Gaming
G.Skill Royal TridentZ 16gb 2x8 dual 3200mhz
Seasonic Gold Prime 750W
Samsung 970 Evo m.2 500gb
Seagate Barracuda 2TB Hdd
CoolerMaster ML360R AIO
CoolerMaster H500P Mid Tower Case

Peripherals:
Aorus AD27QD 27" 1440p 144hz 1ms IPS Panel
HyperX Alloy Elite MX Brown
HyperX Pulsefire Surge
HyperX Cloud Revolver S
Logitech Z337 Speakers


NOTE: I AM VERY DESPERATE TO FIX THIS, I'VE BEEN FIXING THIS FOR COUPLE OF MONTHS NOW

Rommers said:

Hi.

I'm new here and I came across this topic while looking for a solution for this very same issue. My PC is crashing with a WHEA_UNCORRECTABLE_ERROR while playing heavy graphic games (FarCry 4, 5, New Dawn, Bright Memory, Metro Exodus). Nothing happens in any other instance.

I didn't feel like creating a new topic, since I've been following these same steps. Please let me know if I should create a new one.

So far:

Cleared CMOS
Set BIOS to default values
CPU, RAM and GPU reset to stock values (CPU was OCed to 4.8 1.25v, RAM was 3600 XMP and GPU is always stock)
30 minutes of Prime95, no errors, 75º max.
10 loops of memtest64, no errors.
(Current) Furmark.

My dump file
ROMMERSMRF-(2020-10-01_13-03-12).zip

I just wanted to tell you that I ended up correcting my BSOD. In my case, it was a loose memory stick. Maybe I moved them while cleaning. Anyway, I just pressed them harder and fixed the problem. I think that doing this should be the first step in a troubleshooting process, since it's very easy to do.