1.    26 Aug 2017 #1
    Join Date : Jun 2017
    Posts : 3
    windows 10

    Screen turns black on a specific time of the day


    hi everyone!


    so here is the problem. recently, my laptop screen on a specific time of between 5pm to 7pm since tuesday... the screen blinks a couple of times and then turns black but the cursor is still visible. and when i try to press ctrl+alt+del, then screen then turns gray and the cursor is still visible and moving around it can detect links but nothing happening when i click it. the only thing i can get out of it is manually turning the laptop off (long pressing the power button). i tried doing a check disk (/f /r /x) viewed the log, and i really don't know what i am looking at but this caught my attention (attached screenshots). something have to do with the windows photo app.. do you think this could be the cause? im gonna try to uninstall it and see if the problem is still going to exist.


    here's the event log of the check disk:


    Log Name: Application
    Source: Microsoft-Windows-Wininit
    Date: 23/08/2017 7:23:16 PM
    Event ID: 1001
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: GHOST
    Description:




    Checking file system on C:
    The type of the file system is NTFS.


    A disk check has been scheduled.
    Windows will now check the disk.


    Stage 1: Examining basic file system structure ...
    162560 file records processed.


    File verification completed.
    4910 large file records processed.


    0 bad file records processed.




    Stage 2: Examining file name linkage ...
    217258 index entries processed.


    Index verification completed.
    0 unindexed files scanned.


    0 unindexed files recovered to lost and found.




    Stage 3: Examining security descriptors ...
    Cleaning up 700 unused index entries from index $SII of file 0x9.
    Cleaning up 700 unused index entries from index $SDH of file 0x9.
    Cleaning up 700 unused security descriptors.
    Security descriptor verification completed.
    27350 data files processed.


    CHKDSK is verifying Usn Journal...
    39632856 USN bytes processed.


    Usn Journal verification completed.


    Stage 4: Looking for bad clusters in user file data ...
    162544 files processed.


    File data verification completed.


    Stage 5: Looking for bad, free clusters ...
    19135092 free clusters processed.


    Free space verification is complete.


    Windows has scanned the file system and found no problems.
    No further action is required.


    104857599 KB total disk space.
    27962372 KB in 123814 files.
    81796 KB in 27351 indexes.
    0 KB in bad sectors.
    273059 KB in use by the system.
    65536 KB occupied by the log file.
    76540372 KB available on disk.


    4096 bytes in each allocation unit.
    26214399 total allocation units on disk.
    19135093 allocation units available on disk.


    Internal Info:
    00 7b 02 00 41 4e 02 00 d2 69 04 00 00 00 00 00 .{..AN...i......
    ef 00 00 00 39 00 00 00 00 00 00 00 00 00 00 00 ....9...........


    Windows has finished checking your disk.
    Please wait while your computer restarts.


    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-08-23T11:23:16.442200900Z" />
    <EventRecordID>5778</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>GHOST</Computer>
    <Security />
    </System>
    <EventData>
    <Data>


    Checking file system on C:
    The type of the file system is NTFS.


    A disk check has been scheduled.
    Windows will now check the disk.


    Stage 1: Examining basic file system structure ...
    162560 file records processed.


    File verification completed.
    4910 large file records processed.


    0 bad file records processed.




    Stage 2: Examining file name linkage ...
    217258 index entries processed.


    Index verification completed.
    0 unindexed files scanned.


    0 unindexed files recovered to lost and found.




    Stage 3: Examining security descriptors ...
    Cleaning up 700 unused index entries from index $SII of file 0x9.
    Cleaning up 700 unused index entries from index $SDH of file 0x9.
    Cleaning up 700 unused security descriptors.
    Security descriptor verification completed.
    27350 data files processed.


    CHKDSK is verifying Usn Journal...
    39632856 USN bytes processed.


    Usn Journal verification completed.


    Stage 4: Looking for bad clusters in user file data ...
    162544 files processed.


    File data verification completed.


    Stage 5: Looking for bad, free clusters ...
    19135092 free clusters processed.


    Free space verification is complete.


    Windows has scanned the file system and found no problems.
    No further action is required.


    104857599 KB total disk space.
    27962372 KB in 123814 files.
    81796 KB in 27351 indexes.
    0 KB in bad sectors.
    273059 KB in use by the system.
    65536 KB occupied by the log file.
    76540372 KB available on disk.


    4096 bytes in each allocation unit.
    26214399 total allocation units on disk.
    19135093 allocation units available on disk.


    Internal Info:
    00 7b 02 00 41 4e 02 00 d2 69 04 00 00 00 00 00 .{..AN...i......
    ef 00 00 00 39 00 00 00 00 00 00 00 00 00 00 00 ....9...........


    Windows has finished checking your disk.
    Please wait while your computer restarts.
    </Data>
    </EventData>
    </Event>

      My ComputerSystem Spec
  2.    26 Aug 2017 #2
    Join Date : Oct 2016
    Posts : 327
    seL4

    Hi ZuluFoxtrot,

    Could you please upload some logs using our log collector and also upload an export of your Application Event Log?

    Having more information about your system will help us understand what's going on.
      My ComputerSystem Spec
  3.    26 Aug 2017 #3
    Join Date : Jun 2017
    Posts : 3
    windows 10
    Thread Starter

    requested log


    as requested... please see attached object.
      My ComputerSystem Spec
  4.    26 Aug 2017 #4
    Join Date : Oct 2016
    Posts : 327
    seL4

    Well to start, I see that there are some errors with your drive.
    Code:
    Event[0]:
      Log Name: System
      Source: Disk
      Date: 2017-08-22T13:30:41.097
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: GHOST
      Description: 
    An error was detected on device \Device\Harddisk1\DR3 during a paging operation.
    Code:
    Event[50848]: 
     Log Name: System  
     Source: Disk 
     Date: 2017-08-26T09:53:58.511 
     Event ID: 11  
     Task: N/A 
     Level: Error  
     Opcode: N/A  
     Keyword: Classic  
     User: N/A  
     User Name: N/A  
     Computer: GHOST  
     Description: 
    The driver detected a controller error on \Device\Harddisk1\DR1.
    I would suggest running HD Tune, click the "Error Scan" tab and then "start" to check for bad blocks. Also look at the "Health" tab to see if any problems are found.


    Another issue I saw was that you are getting some network controller resets with your Wifi.

    Here is the latest driver however it looks like they do not officially support Windows 10. I'd try the newest release for Windows 8.1. You are running version 14.2.1.2 and the latest release is 14.3.2.1.

    Code:
    Event[51746]:  
    Log Name: System
      Source: Microsoft-Windows-NDIS
      Date: 2017-08-27T06:05:27.638
      Event ID: 10400
      Task: N/A 
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: N/A
      User Name: N/A
      Computer: GHOST
      Description: 
    The network interface "Intel(R) WiFi Link 5100 AGN" has begun resetting.  There will be a momentary disruption in network connectivity while the hardware resets.Reason: The network driver detected that its hardware has stopped responding to commands.This network interface has reset 1 time(s) since it was last initialized.
      My ComputerSystem Spec
  5.    26 Aug 2017 #5
    Join Date : Apr 2017
    Posts : 8,884
    windows 10 professional version 1607 build 14393.969 64 bit

    Rule 4
    No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.


    One of the main reasons for this is that the act of pirating the software will inevitably change the working of the software and make investigation and repair impossible. Please install a legitimate copy of the software and if you are still experiencing the issue we will be pleased to assist - No further assistance will be provided until we are satisfied that the software is genuine.




    No help will be provided whilst piracy is present.
      My ComputerSystem Spec
  6.    27 Aug 2017 #6
    Join Date : Jun 2017
    Posts : 3
    windows 10
    Thread Starter

    ...


    uh... ok. well... anyways... it was the windows photo app that was causing the problem. and that rule #4? i guessed i missed reading it... thanks anyway.
      My ComputerSystem Spec

 


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