Bsod ntoskrnl


  1. Posts : 4
    Windows 10 Pro
       #1

    Bsod ntoskrnl


    Hi guys,

    Any help would be massively appreciated. My computer is BSOD at least two times a day. As far as I can tell, all drivers are up to date including Nvidia. Could somebody take a look at the attached and let me know if you find anything?

    I've ran a system check and that came back fine

    Thank you!

    Attachment 150352
      My Computer


  2. Posts : 934
    Windows 10 Pro
       #2

    Attention:

    Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

    If you need to add new information, please make a new post in your initial BSOD thread. Please do not make an extra new thread.
      My Computer


  3. Posts : 4
    Windows 10 Pro
    Thread Starter
       #3

    Done - File attached below

    Thanks!
      My Computer


  4. Posts : 934
    Windows 10 Pro
       #4

    Can you provide us with the kernel memory dump please? Its located in C:\Windows\MEMORY.DMP.
    You can upload it to an cloud service like dropbox or onedrive.
      My Computer


  5. Posts : 4
    Windows 10 Pro
    Thread Starter
       #5

    This is all i have, found in the minidump folder

    https://1drv.ms/f/s!AjGApgL1_Hn_qyJ9yFwdec97eRAM
      My Computer


  6. Posts : 934
    Windows 10 Pro
       #6

    The analysis of the dump show a problem with the GPU driver. I recommend uninstall & reinstall the NVIDIA driver at first step. But its not impossible that the GTX 980M has a problem too (maybe overheating). U should definitely uninstall & reinstall the INTEL GPU driver too.

    This is the analysis result:

    Code:
    0x0000009F:    [SPECIAL] DRIVER_POWER_STATE_FAILURE (24.08.2017 18:07:06) [Windows 10] 
     
    CAUSED BY:     dxgkrnl.sys [12.07.2017] * DirectX Graphics Kernel (Windows System File)  
                   pci.sys [14.12.2016] * NT Plug and Play PCI Enumerator (Windows System File) 
                   nvlddmkm.sys [9.08.2017] * nVidia Video drivers * => http://www.nvidia.com/Download/index.aspx  
     
    Blocked IRP: 
    >[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
               \Driver\pci    dxgkrnl!DpiGetSchedulerCallbackState
     [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
               \Driver\nvlddmkm    nt!PopRequestCompletion
     
    Device ID: 
    > ffffdd817c4ed060  \Driver\pci        ffffdd817c4ed1b0  Cannot read info offset from nt!ObpInfoMaskToOffset
      DeviceInst is "PCI\VEN_10DE&DEV_13D7&SUBSYS_67801558&REV_A1\4&1d72420&0&0008"
      ServiceName is "nvlddmkm"
     
    PROCESS:       System 
     
    Usual causes:  Device driver

    DeviceInst show "PCI\VEN_10DE&DEV_13D7&SUBSYS_67801558&REV_A1\4&1d72420&0&0008".
    That your build-in NVIDIA GeForce GTX 980M

    So the first step should be reinstalling NVIDIA and INTEL driver using DDU:
    Display Driver Uninstaller: How to use
    Display Driver Uninstaller (DDU) is a small software that can help the user to uninstall the display driver from the users PC. It can uninstall the driver for all the lead display chip developers, viz. Nvidia, AMD and Intel.

    After uninstalling the drivers u will get the newest driver from here:
    Latest NVIDIA GeForce Graphics Drivers for Windows 10 - Windows 10 Forums
    Latest Intel Graphics Driver for Windows 10 - Windows 10 Forums
      My Computer


  7. Posts : 4
    Windows 10 Pro
    Thread Starter
       #7

    You're a star, thank you!

    I will uninstall and reinstall both drivers now, I'll come back if there are any more issues

    Cheers!
      My Computer


 

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