1.    25 Aug 2017 #1
    Join Date : Aug 2017
    Posts : 4
    Windows 10 Pro

    Bsod ntoskrnl


    Hi guys,

    Any help would be massively appreciated. My computer is BSOD at least two times a day. As far as I can tell, all drivers are up to date including Nvidia. Could somebody take a look at the attached and let me know if you find anything?

    I've ran a system check and that came back fine

    Thank you!

    Attachment 150352
      My ComputerSystem Spec
  2.    25 Aug 2017 #2
    Join Date : Jan 2017
    Karlsruhe
    Posts : 729
    Windows 10 Pro

    Attention:

    Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

    If you need to add new information, please make a new post in your initial BSOD thread. Please do not make an extra new thread.
      My ComputerSystem Spec
  3.    25 Aug 2017 #3
    Join Date : Aug 2017
    Posts : 4
    Windows 10 Pro
    Thread Starter

    Done - File attached below

    Thanks!
      My ComputerSystem Spec
  4.    25 Aug 2017 #4
    Join Date : Jan 2017
    Karlsruhe
    Posts : 729
    Windows 10 Pro

    Can you provide us with the kernel memory dump please? Its located in C:\Windows\MEMORY.DMP.
    You can upload it to an cloud service like dropbox or onedrive.
      My ComputerSystem Spec
  5.    25 Aug 2017 #5
    Join Date : Aug 2017
    Posts : 4
    Windows 10 Pro
    Thread Starter

    This is all i have, found in the minidump folder

    https://1drv.ms/f/s!AjGApgL1_Hn_qyJ9yFwdec97eRAM
      My ComputerSystem Spec
  6.    25 Aug 2017 #6
    Join Date : Jan 2017
    Karlsruhe
    Posts : 729
    Windows 10 Pro

    The analysis of the dump show a problem with the GPU driver. I recommend uninstall & reinstall the NVIDIA driver at first step. But its not impossible that the GTX 980M has a problem too (maybe overheating). U should definitely uninstall & reinstall the INTEL GPU driver too.

    This is the analysis result:

    Code:
    0x0000009F:    [SPECIAL] DRIVER_POWER_STATE_FAILURE (24.08.2017 18:07:06) [Windows 10] 
     
    CAUSED BY:     dxgkrnl.sys [12.07.2017] * DirectX Graphics Kernel (Windows System File)  
                   pci.sys [14.12.2016] * NT Plug and Play PCI Enumerator (Windows System File) 
                   nvlddmkm.sys [9.08.2017] * nVidia Video drivers * => http://www.nvidia.com/Download/index.aspx  
     
    Blocked IRP: 
    >[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
               \Driver\pci    dxgkrnl!DpiGetSchedulerCallbackState
     [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
               \Driver\nvlddmkm    nt!PopRequestCompletion
     
    Device ID: 
    > ffffdd817c4ed060  \Driver\pci        ffffdd817c4ed1b0  Cannot read info offset from nt!ObpInfoMaskToOffset
      DeviceInst is "PCI\VEN_10DE&DEV_13D7&SUBSYS_67801558&REV_A1\4&1d72420&0&0008"
      ServiceName is "nvlddmkm"
     
    PROCESS:       System 
     
    Usual causes:  Device driver

    DeviceInst show "PCI\VEN_10DE&DEV_13D7&SUBSYS_67801558&REV_A1\4&1d72420&0&0008".
    That your build-in NVIDIA GeForce GTX 980M

    So the first step should be reinstalling NVIDIA and INTEL driver using DDU:
    Display Driver Uninstaller: How to use
    Display Driver Uninstaller (DDU) is a small software that can help the user to uninstall the display driver from the users PC. It can uninstall the driver for all the lead display chip developers, viz. Nvidia, AMD and Intel.

    After uninstalling the drivers u will get the newest driver from here:
    Latest NVIDIA GeForce Graphics Drivers for Windows 10 - Windows 10 Forums
    Latest Intel Graphics Driver for Windows 10 - Windows 10 Forums
      My ComputerSystem Spec
  7.    25 Aug 2017 #7
    Join Date : Aug 2017
    Posts : 4
    Windows 10 Pro
    Thread Starter

    You're a star, thank you!

    I will uninstall and reinstall both drivers now, I'll come back if there are any more issues

    Cheers!
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
[BSOD] I got random BSOD with ntoskrnl, please save me!
Hello, my PC recently has been receiving a lot of random BSODs . It comes suddenly when I surf the internet, or watching youtube videos. I was thinking that it all comes from my VGA card, but I can still play games such as Dota2 in Ultra settings...
BSOD Crashes and Debugging
Solved BSOD ntoskrnl
I'm having the same issues. It started 2 days ago, computer is crashing randomly with different BSOD errors. I've tried a new SSD, new RAM and multiple fresh installs of Windows 10. I've run out of ideas, I'm starting to think there is a seriously...
BSOD Crashes and Debugging
ntoskrnl.exe BSOD help
Hi, I have been getting bsods ever since I built my desktop and it has been annoying me a lot. I even reinstalled windows but it is still happening. I attached the mini dump zips below. Please have a look at it and tell me the problem, it will help...
BSOD Crashes and Debugging
Solved BSOD: ntoskrnl.exe and more
Hello, I have windows 10 and run into several BSOD, I did not bother to do anything until now but it's starting to get extremely annoying because it happens 95% of the time during playing League of Legends. Here is a screenshot of the most recent...
BSOD Crashes and Debugging
BSOD - ntoskrnl.exe
I've been getting this BOSD error atlease once a day =( Can you please let me know if it a driver that I need to uninstall, or mabey a ram is bad ? I will appreciate this so much ! thank you in advanced I've attached the DMP files I've...
BSOD Crashes and Debugging
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 14:49.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums