Bsod ntoskrnl

  1.    25 Aug 2017 #1

    Bsod ntoskrnl

    Hi guys,

    Any help would be massively appreciated. My computer is BSOD at least two times a day. As far as I can tell, all drivers are up to date including Nvidia. Could somebody take a look at the attached and let me know if you find anything?

    I've ran a system check and that came back fine

    Thank you!

    Attachment 150352
      My ComputerSystem Spec

  2.    25 Aug 2017 #2


    Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

    If you need to add new information, please make a new post in your initial BSOD thread. Please do not make an extra new thread.
      My ComputerSystem Spec

  3.    25 Aug 2017 #3

    Done - File attached below

      My ComputerSystem Spec

  4.    25 Aug 2017 #4

    Can you provide us with the kernel memory dump please? Its located in C:\Windows\MEMORY.DMP.
    You can upload it to an cloud service like dropbox or onedrive.
      My ComputerSystem Spec

  5.    25 Aug 2017 #5

    This is all i have, found in the minidump folder!AjGApgL1_Hn_qyJ9yFwdec97eRAM
      My ComputerSystem Spec

  6.    25 Aug 2017 #6

    The analysis of the dump show a problem with the GPU driver. I recommend uninstall & reinstall the NVIDIA driver at first step. But its not impossible that the GTX 980M has a problem too (maybe overheating). U should definitely uninstall & reinstall the INTEL GPU driver too.

    This is the analysis result:

    0x0000009F:    [SPECIAL] DRIVER_POWER_STATE_FAILURE (24.08.2017 18:07:06) [Windows 10] 
    CAUSED BY:     dxgkrnl.sys [12.07.2017] * DirectX Graphics Kernel (Windows System File)  
                   pci.sys [14.12.2016] * NT Plug and Play PCI Enumerator (Windows System File) 
                   nvlddmkm.sys [9.08.2017] * nVidia Video drivers * =>  
    Blocked IRP: 
               \Driver\pci    dxgkrnl!DpiGetSchedulerCallbackState
               \Driver\nvlddmkm    nt!PopRequestCompletion
    Device ID: 
    > ffffdd817c4ed060  \Driver\pci        ffffdd817c4ed1b0  Cannot read info offset from nt!ObpInfoMaskToOffset
      DeviceInst is "PCI\VEN_10DE&DEV_13D7&SUBSYS_67801558&REV_A1\4&1d72420&0&0008"
      ServiceName is "nvlddmkm"
    PROCESS:       System 
    Usual causes:  Device driver

    DeviceInst show "PCI\VEN_10DE&DEV_13D7&SUBSYS_67801558&REV_A1\4&1d72420&0&0008".
    That your build-in NVIDIA GeForce GTX 980M

    So the first step should be reinstalling NVIDIA and INTEL driver using DDU:
    Display Driver Uninstaller: How to use
    Display Driver Uninstaller (DDU) is a small software that can help the user to uninstall the display driver from the users PC. It can uninstall the driver for all the lead display chip developers, viz. Nvidia, AMD and Intel.

    After uninstalling the drivers u will get the newest driver from here:
    Latest NVIDIA GeForce Graphics Drivers for Windows 10 - Windows 10 Forums
    Latest Intel Graphics Driver for Windows 10 - Windows 10 Forums
      My ComputerSystem Spec

  7.    25 Aug 2017 #7

    You're a star, thank you!

    I will uninstall and reinstall both drivers now, I'll come back if there are any more issues

      My ComputerSystem Spec


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