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  1.    24 Aug 2017 #1
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit

    BSOD when updating iTunes/Nvidia


    Running Win 10 Pro 64 bit ver. 1703 build 15063.540

    Often when I start my PC I cannot see anything on my desktop, just black. Restart and I get desktop, but only some of the shortcuts are functional. Chrome opens, but Firefox/Edge don't. I've been trying to update iTunes and Nvidia and the PC keeps stalling and then gives me BSOD. I tried disabling all non windows applications and starting up that way, but the problem persists.

    uninstalled and reinstalled iTunes.
    did a system restore to 24 hrs ago
    tried uninstalling Nvidia (froze and crashed again)
    BSOD when updating iTunes/Nvidia Attached Files
      My ComputersSystem Spec
  2.    24 Aug 2017 #2
    Join Date : Oct 2016
    Posts : 327
    seL4

    The crash appears to be happening during/immediately after a hard page fault, which is when a page fault must be handled by going to non-volatile storage. Which means it is either a problem with the storage or memory.

    There are many (I counted 61,147) Event Log entries like this:
    Code:
    Event[1]:
    Log Name: System
    Source: iaStorA
    Date: 2017-07-22T01:14:48.160
    Event ID: 129
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: ENGLISHTREE
    Description: 
    A reset was issued to device \Device\RaidPort0.
    This immediately makes me think there is an issue with something in the storage subsystem.

    Please do the following:

    1.) Update to the latest version of Intel Rapidstore that Gigabyte supports: link

    2.) Update your Intel SSD firmware with Intel's firmware updater. You will need to create a bootable usb stick, since it sounds like Windows is crashing very frequently. link

    3.) From an administrator cmd.exe or PowerShell prompt run:

    Code:
    chkdsk.exe /R /X
    Select "Y" to reboot and run the repair

    4.) Run HD Tune, select the "Error Scan" tab, then press "Start". Post a screenshot of it when it is finished link

    5.) Run memtest86+ for 8+ passes, start this process before you go to sleep.
      My ComputerSystem Spec
  3.    24 Aug 2017 #3
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    1.) Update to the latest version of Intel Rapidstore that Gigabyte supports: link
    Done

    2.) Update your Intel SSD firmware with Intel's firmware updater. You will need to create a bootable usb stick, since it sounds like Windows is crashing very frequently. link
    intel Toolbox said no firrmware update available

    3.) From an administrator cmd.exe or PowerShell prompt run:

    Code:
    chkdsk.exe /R /X

    Select "Y" to reboot and run the repair
    done

    4.) Run HD Tune, select the "Error Scan" tab, then press "Start". Post a screenshot of it when it is finished link
    Click image for larger version. 

Name:	HD Tune.jpg 
Views:	9 
Size:	402.5 KB 
ID:	150338
    tried to install SanDisk SSD utility to check firmware on that as well but the install froze as you can see....

    5.) Run memtest86+ for 8+ passes, start this process before you go to sleep.

    will do next.....
      My ComputersSystem Spec
  4.    24 Aug 2017 #4
    Join Date : Oct 2016
    Posts : 327
    seL4

    If you could, please disconnect all drives except your boot disk. That will help us narrow down what's going wrong.
      My ComputerSystem Spec
  5.    24 Aug 2017 #5
    Join Date : Apr 2017
    Posts : 8,905
    windows 10 professional version 1607 build 14393.969 64 bit

    The event log is in a foreign language and cannot be scanned or read. Please change the default language to English so that the logs can be troubleshooted:
    Language - Add, Remove, and Change in Windows 10 Windows 10 General Tips Tutorials


    The startup, install, and uninstall txt do not display bitdefender as the antivirus in use.
    The startup txt displays windows defender.
    Please indicate whether you are using 1 or 2 antivirus programs at the same time or whether windows defender listed as a startup item is incorrect.
    Bitdefender appears on the driver list and as a problem signature.
    1) Please uninstall Bitdefender during the troubleshooting process and please turn on windows defender.

    Nvidia had appeared as the cause of 1 watchdog violation bsod in June and has been a recent faulting application and problem signature.

    2) Please uninstall and reinstall the Nvidia graphics driver:
    The best way to fix the misbehaving Nvidia driver is to uninstall everything Nvidia using Display driver uninstaller and install new drivers from the computer manufacturer's website or from the Nvidia website.

    The computer manufacturer's web site is preferred. Enter the computer's serial or product number and the operating system to view available drivers.

    If you use the Nvidia web site be sure the "clean install" box is checked and only install the graphics driver and the physx driver.

    Official Display Driver Uninstaller DDU Download

    Display Driver Uninstaller Download version 17.0.7.2

    Display Driver Uninstaller: How to use - Windows 7 Help Forums

    NVIDIA

    Code:
    7/5/2017 5:52 AM    Application Error    Faulting application name: vsserv.exe, version: 21.0.25.92, time stamp: 0x5926cd41
    Faulting module name: KERNELBASE.dll, version: 10.0.15063.296, time stamp: 0xa0527b0c
    Exception code: 0xe06d7363
    Fault offset: 0x0000000000069e08
    Faulting process id: 0x670
    Faulting application start time: 0x01d2f5529013c4e1
    Faulting application path: C:\Program Files\Bitdefender\Bitdefender 2017\vsserv.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: 147591e8-be11-4c93-b3b0-058e3e0277f8
    Faulting package full name: 
    Faulting package-relative application ID:6/7/2017 12:57 PM    Application Error    Faulting application name: vsserv.exe, version: 21.0.25.92, time stamp: 0x5926cd41
    Faulting module name: ntdll.dll, version: 10.0.15063.0, time stamp: 0xb79b6ddb
    Exception code: 0xc000000d
    Fault offset: 0x0000000000105a50
    Faulting process id: 0x618
    Faulting application start time: 0x01d2de58091d38e5
    Faulting application path: C:\Program Files\Bitdefender\Bitdefender 2017\vsserv.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 80c88b8c-cc58-4695-9ae5-5cc55b8f1669
    Faulting package full name: 
    Faulting package-relative application ID:8/24/2017 11:17 AM    Application Error    Faulting application name: vsserv.exe, version: 21.0.25.92, time stamp: 0x5926cd41
    Faulting module name: ntdll.dll, version: 10.0.15063.447, time stamp: 0xa329d3a8
    Exception code: 0xc000000d
    Fault offset: 0x0000000000105a50
    Faulting process id: 0x580
    Faulting application start time: 0x01d31cc250157c17
    Faulting application path: C:\Program Files\Bitdefender\Bitdefender 2017\vsserv.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: c696effa-17dd-4b9c-a41f-e243e7c38eba
    Faulting package full name: 
    Faulting package-relative application ID:


    Code:
    5/4/2017 6:06 AM    Application Error    Faulting application name: NVDisplay.Container.exe, version: 1.2.0.0, time stamp: 0x58f8034c
    Faulting module name: ntdll.dll, version: 10.0.15063.0, time stamp: 0xb79b6ddb
    Exception code: 0xc0000005
    Fault offset: 0x000000000001992e
    Faulting process id: 0x6f8
    Faulting application start time: 0x01d2c3ac6fc70184
    Faulting application path: C:\Program Files\NVIDIA Corporation\Display.NvContainer\NVDisplay.Container.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: ce045394-c047-4cf4-ab3a-354089222139
    Faulting package full name: 
    Faulting package-relative application ID:4/27/2017 11:09 PM    Application Error    Faulting application name: NVDisplay.Container.exe, version: 1.2.0.0, time stamp: 0x58f8034c
    Faulting module name: ntdll.dll, version: 10.0.15063.0, time stamp: 0xb79b6ddb
    Exception code: 0xc0000005
    Fault offset: 0x00000000000199f4
    Faulting process id: 0x6f8
    Faulting application start time: 0x01d2bf5d881c3f54
    Faulting application path: C:\Program Files\NVIDIA Corporation\Display.NvContainer\NVDisplay.Container.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 926f8ebe-072c-419d-a665-0f2ebcc77543
    Faulting package full name: 
    Faulting package-relative application ID:5/1/2017 2:39 AM    Application Error    Faulting application name: NVDisplay.Container.exe, version: 1.2.0.0, time stamp: 0x58f8034c
    Faulting module name: ntdll.dll, version: 10.0.15063.0, time stamp: 0xb79b6ddb
    Exception code: 0xc0000005
    Fault offset: 0x0000000000021686
    Faulting process id: 0x888
    Faulting application start time: 0x01d2c223b37c2061
    Faulting application path: C:\Program Files\NVIDIA Corporation\Display.NvContainer\NVDisplay.Container.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 3077933f-48a9-47b8-8d68-fc67f77c0f9f
    Faulting package full name: 
    Faulting package-relative application ID:8/24/2017 11:19 AM    Application Error    Faulting application name: NVIDIA GeForce Experience.exe, version: 58.3029.1609.1, time stamp: 0x594a1623
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0x2a74
    Faulting application start time: 0x01d31ccad22baa2f
    Faulting application path: C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe
    Faulting module path: unknown
    Report Id: 0aacea51-5638-4a11-bd29-c6d39383243b
    Faulting package full name: 
    Faulting package-relative application ID:8/24/2017 11:31 AM    Application Error    Faulting application name: NVIDIA GeForce Experience.exe, version: 58.3029.1609.1, time stamp: 0x594a1623
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0x2ca8
    Faulting application start time: 0x01d31ccc8a59b465
    Faulting application path: C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe
    Faulting module path: unknown
    Report Id: 853d2789-d3aa-49e0-af4a-fb99dad1a531
    Faulting package full name: 
    Faulting package-relative application ID:8/24/2017 11:18 AM    Application Error    Faulting application name: NVIDIA GeForce Experience.exe, version: 58.3029.1609.1, time stamp: 0x594a1623
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0x3574
    Faulting application start time: 0x01d31ccac0e108f8
    Faulting application path: C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe
    Faulting module path: unknown
    Report Id: 393f19dc-222f-46d6-b1e9-0c27c1a7088d
    Faulting package full name: 
    Faulting package-relative application ID:8/24/2017 11:18 AM    Application Error    Faulting application name: NVIDIA GeForce Experience.exe, version: 58.3029.1609.1, time stamp: 0x594a1623
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0x3584
    Faulting application start time: 0x01d31ccaaa5433d6
    Faulting application path: C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe
    Faulting module path: unknown
    Report Id: bf7beea9-5d11-473c-a52c-fbd307778f71
    Faulting package full name: 
    Faulting package-relative application ID:8/24/2017 11:33 AM    Application Error    Faulting application name: NVIDIA GeForce Experience.exe, version: 58.3029.1609.1, time stamp: 0x594a1623
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0x362c
    Faulting application start time: 0x01d31cccc5c1b8b0
    Faulting application path: C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe
    Faulting module path: unknown
    Report Id: f57318a2-d763-4a4e-b610-6b9a3036b5bc
    Faulting package full name: 
    Faulting package-relative application ID:8/24/2017 11:19 AM    Application Error    Faulting application name: NVIDIA Share.exe, version: 58.3029.1609.1, time stamp: 0x594a163d
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0x1b00
    Faulting application start time: 0x01d31ccacbd41109
    Faulting application path: C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe
    Faulting module path: unknown
    Report Id: e86aa79b-7fef-4276-83b6-ff18e76ecf8a
    Faulting package full name: 
    Faulting package-relative application ID:8/24/2017 11:26 AM    Application Error    Faulting application name: NVIDIA Share.exe, version: 58.3029.1609.1, time stamp: 0x594a163d
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0x2008
    Faulting application start time: 0x01d31ccbdc8a9261
    Faulting application path: C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe
    Faulting module path: unknown
    Report Id: 4ae8b2eb-6e1a-4c63-855b-4b8b67d26895
    Faulting package full name: 
    Faulting package-relative application ID:8/24/2017 11:15 AM    Application Error    Faulting application name: NVIDIA Share.exe, version: 58.3029.1609.1, time stamp: 0x594a163d
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0x2704
    Faulting application start time: 0x01d31cca57195b99
    Faulting application path: C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe
    Faulting module path: unknown
    Report Id: 541e1649-531b-4ec0-a7d3-c9c376bf6774
    Faulting package full name: 
    Faulting package-relative application ID:8/24/2017 11:18 AM    Application Error    Faulting application name: NVIDIA Share.exe, version: 58.3029.1609.1, time stamp: 0x594a163d
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0x2740
    Faulting application start time: 0x01d31ccab6d34239
    Faulting application path: C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe
    Faulting module path: unknown
    Report Id: e5d3454b-7f46-47ee-a5ab-20852f44dde3
    Faulting package full name: 
    Faulting package-relative application ID:8/24/2017 11:15 AM    Application Error    Faulting application name: NVIDIA Share.exe, version: 58.3029.1609.1, time stamp: 0x594a163d
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0x296c
    Faulting application start time: 0x01d31cca44f755ed
    Faulting application path: C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe
    Faulting module path: unknown
    Report Id: d1f1381d-93ba-4698-b345-9910252bac94
    Faulting package full name: 
    Faulting package-relative application ID:8/24/2017 11:18 AM    Application Error    Faulting application name: NVIDIA Share.exe, version: 58.3029.1609.1, time stamp: 0x594a163d
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0x2a10
    Faulting application start time: 0x01d31ccac0ed27dc
    Faulting application path: C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe
    Faulting module path: unknown
    Report Id: 1a81184a-70b7-46b2-b5d5-946688f03539
    Faulting package full name: 
    Faulting package-relative application ID:8/24/2017 11:15 AM    Application Error    Faulting application name: NVIDIA Share.exe, version: 58.3029.1609.1, time stamp: 0x594a163d
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0x3018
    Faulting application start time: 0x01d31cca50fecbc2
    Faulting application path: C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe
    Faulting module path: unknown
    Report Id: 9a0ec395-5d00-4063-9408-e22e11107aea
    Faulting package full name: 
    Faulting package-relative application ID:8/24/2017 11:16 AM    Application Error    Faulting application name: NVIDIA Share.exe, version: 58.3029.1609.1, time stamp: 0x594a163d
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0x3074
    Faulting application start time: 0x01d31cca5dd3aa73
    Faulting application path: C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe
    Faulting module path: unknown
    Report Id: 22d2ceb1-0c56-41ee-bbc5-5a4ed062789f
    Faulting package full name: 
    Faulting package-relative application ID:8/24/2017 11:18 AM    Application Error    Faulting application name: NVIDIA Share.exe, version: 58.3029.1609.1, time stamp: 0x594a163d
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0x3304
    Faulting application start time: 0x01d31ccaad04b3b5
    Faulting application path: C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe
    Faulting module path: unknown
    Report Id: 9c9acccb-2a6b-42b2-a387-55092ca9fea1
    Faulting package full name: 
    Faulting package-relative application ID:8/24/2017 11:14 AM    Application Error    Faulting application name: NVIDIA Share.exe, version: 58.3029.1609.1, time stamp: 0x594a163d
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0x3310
    Faulting application start time: 0x01d31cca375a4751
    Faulting application path: C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe
    Faulting module path: unknown
    Report Id: ee68eea4-912c-4428-b2c8-b6de50233bc8
    Faulting package full name: 
    Faulting package-relative application ID:8/24/2017 11:15 AM    Application Error    Faulting application name: NVIDIA Share.exe, version: 58.3029.1609.1, time stamp: 0x594a163d
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0x3330
    Faulting application start time: 0x01d31cca4b7b207f
    Faulting application path: C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe
    Faulting module path: unknown
    Report Id: a0ededa7-8c79-4186-b2a0-c201f521e6b4
    Faulting package full name: 
    Faulting package-relative application ID:8/24/2017 11:19 AM    Application Error    Faulting application name: NVIDIA Share.exe, version: 58.3029.1609.1, time stamp: 0x594a163d
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0x34bc
    Faulting application start time: 0x01d31ccae2fd85c7
    Faulting application path: C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe
    Faulting module path: unknown
    Report Id: 45a6b6df-7577-4e04-82e9-d5bd9661b3c8
    Faulting package full name: 
    Faulting package-relative application ID:8/24/2017 11:19 AM    Application Error    Faulting application name: NVIDIA Share.exe, version: 58.3029.1609.1, time stamp: 0x594a163d
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0x3578
    Faulting application start time: 0x01d31ccad6ae4222
    Faulting application path: C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe
    Faulting module path: unknown
    Report Id: 2301e61b-3189-47e4-ab6b-f8f3d9eb7031
    Faulting package full name: 
    Faulting package-relative application ID:8/24/2017 11:27 AM    Application Error    Faulting application name: NVIDIA Share.exe, version: 58.3029.1609.1, time stamp: 0x594a163d
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0x367c
    Faulting application start time: 0x01d31ccbf2331f0d
    Faulting application path: C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe
    Faulting module path: unknown
    Report Id: dbeadd96-063d-45e6-8a81-e4b3e8f7ddde
    Faulting package full name: 
    Faulting package-relative application ID:8/24/2017 11:26 AM    Application Error    Faulting application name: NVIDIA Share.exe, version: 58.3029.1609.1, time stamp: 0x594a163d
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0x369c
    Faulting application start time: 0x01d31ccbd24d8d7a
    Faulting application path: C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe
    Faulting module path: unknown
    Report Id: 5d113deb-b606-44f8-9587-935d9b8664af
    Faulting package full name: 
    Faulting package-relative application ID:8/24/2017 11:26 AM    Application Error    Faulting application name: NVIDIA Share.exe, version: 58.3029.1609.1, time stamp: 0x594a163d
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0x9fc
    Faulting application start time: 0x01d31ccbc86f5ae9
    Faulting application path: C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe
    Faulting module path: unknown
    Report Id: 2e0eb80b-afd3-4727-be97-4df305a60b82
    Faulting package full name: 
    Faulting package-relative application ID:8/24/2017 11:27 AM    Application Error    Faulting application name: NVIDIA Share.exe, version: 58.3029.1609.1, time stamp: 0x594a163d
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0xa50
    Faulting application start time: 0x01d31ccbfdb4b585
    Faulting application path: C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe
    Faulting module path: unknown
    Report Id: b9481db4-f2d2-4f43-9d9d-f56d63ffa879
    Faulting package full name: 
    Faulting package-relative application ID:8/24/2017 11:27 AM    Application Error    Faulting application name: NVIDIA Share.exe, version: 58.3029.1609.1, time stamp: 0x594a163d
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0xbf8
    Faulting application start time: 0x01d31ccbe74fc5bf
    Faulting application path: C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe
    Faulting module path: unknown
    Report Id: 69c86639-5e44-41a2-a9a3-cc0d2f5fc9f3
    Faulting package full name: 
    Faulting package-relative application ID:
    6/10/2017 1:28 AM    Windows Error Reporting    Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 8292f55e-69d7-4d57-8d7e-326427a0e877
    
    Problem signature:
    P1: 141
    P2: ffffc98d18ae4010
    P3: fffff805e600f44c
    P4: 0
    P5: 3130
    P6: 10_0_15063
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20170610-1027.dmp
    \\?\C:\Windows\Temp\WER-217817546-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA7C6.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA7D5.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA7D6.tmp.txt
    \\?\C:\Windows\Temp\WERE760.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_c78bd4ca5ae17bc34417ce1569f1b30b7c58bdf_00000000_cab_1b93f4cc
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 583eb392-26e1-4490-8e7b-e99fc86b0c27
    Report Status: 268435456
    Hashed bucket:

    Code:
    Event[61280]:  Log Name: System
      Source: iaStorA
      Date: 2017-08-24T15:00:01.311
      Event ID: 129
      Task: N/A
      Level: 警告
      Opcode: N/A
      Keyword: クラシック
      User: N/A
      User Name: N/A
      Computer: ENGLISHTREE
      Description: 
    デバイス \Device\RaidPort0 にリセットが*行されました。
      My ComputerSystem Spec
  6.    24 Aug 2017 #6
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    Uninstalled graphics driver. Tried to uninstall bit defender, but the uninstall window never came up. Computer doesn't shut down or restart. Kind of hangs at that point. Have to manually push the restart button on the tower. Yes I was using bitdefender and Windows defender at the same time...
      My ComputersSystem Spec
  7.    24 Aug 2017 #7
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    For the language in the logs I just have to change my location in settings? English is listed as the main language of the OS, but do I have to change the location to get the logs correct?
      My ComputersSystem Spec
  8.    24 Aug 2017 #8
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    was able to use uninstall tool to get rid of bitdefender. reinstalled Nvidia drivers from their website just graphics and physX. Can now restart OK. some aps still won't open...iTunes/Firefox.... Chrome opens fine..

    tried reinstalling Firefox and it opened fine. restarted and it won't open again.

    reinstalled iTunes tried restarting and it hung up again'
    on restart I can't open iTunes or Firefox.....
      My ComputersSystem Spec
  9.    24 Aug 2017 #9
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    oh yeah..and I disconnected the other 2 SSD drives
      My ComputersSystem Spec
  10.    24 Aug 2017 #10
    Join Date : Apr 2017
    Posts : 8,905
    windows 10 professional version 1607 build 14393.969 64 bit

    The event log is the log that cannot be scanned or read.
    Use trial and error with the language menus to see if you can get the DM log collector to save the event log in English so that it can be scanned and troubleshooted.
    The last code in post #5 displayed what we see in the event log.
    BSOD - Posting Instructions - Windows 10 Forums


    Open administrative command prompt and type or copy and paste:

    1) sfc /scannow


    2) dism /online /cleanup-image /restorehealth


    3) chkdsk /scan


    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread


    5) Click Start, and then click Run.
    In the Open box, type devmgmt.msc, and then click OK.
    Device Manager opens.
    Expand Universal Serial Bus controllers.
    Note You might have to scroll down the list to find this item.
    Right-click the affected USB Root Hub, and then click Uninstall to remove it. (USBHUB3)
    Restart the computer.
    After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB root hubs that you uninstalled.

    6) Using one drive or drop box please post a share link with this file:
    %SystemRoot%\MEMORY.DMP
    or
    C:\Windows\MEMORY.DMP



    Code:
    6/21/2017 11:57 AM    Windows Error Reporting    Fault bucket LKD_0x144_USBHUB3_DEVICE_ENUMERATION_FAILURE_UsbHub3!TelemetryData_CreateReport_VEN_0000_DEV_0000_REV_0000, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: acf93e88-06ef-4e95-a373-9dfb80ff143c
    
    Problem signature:
    P1: 144
    P2: 3003
    P3: ffffb301898e77b8
    P4: 40010000
    P5: 0
    P6: 10_0_15063
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\LiveKernelReports\USBHUB3\USBHUB3-20170621-2057.dmp
    \\?\C:\Windows\Temp\WER-627981359-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4298.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4298.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER42A8.tmp.txt
    \\?\C:\Windows\Temp\WER791A.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_144_6bac77536de0a1ac4093338448cd68493c415d3_00000000_cab_27a286a5
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 5ce4122e-87b2-4ed8-82fe-72befedcc8ed
    Report Status: 268435456
    Hashed bucket:

    There is 16 GB RAM in the computer.
    There are 4 GB RAM on each of 4 DIMM.
    7) As per the above post perform RAM testing with Memtest86+ for 8 or more passes.
    The number of passes is important for proper testing as there is a significant number for false negatives when fewer than 8 passes are ran.
    A false negative is a passes when there is malfunctioning RAM.
    Memtest86+ version 5.01 takes approximately 1 - 2 hours /GB RAM.
    If this duration of testing is not possible you can test 2 RAM modules at a time testing 8 GB of RAM for 8 passes.
    Just 1 error is a fail and you can abort testing.
    If there is a fail you will then test the RAM 1 at a time in the same DIMM to see which RAM module is malfunctioning. If all of the RAM pass when tested individually but fail when tested together you will move the RAM to another DIMM and retest the RAM to see if there is a problem with the DIMM or motherboard.

    8) When Memtest86+ has completed 8 or more runs use a camera or smart phone camera to take a picture and post an image into the thread.
    If there are multiple tests please take pictures of each test and post images into the thread.


    Microsoft Community


    MemTest86+ - Test RAM Windows 10 BSOD Tutorials
    Last edited by zbook; 24 Aug 2017 at 23:21.
      My ComputerSystem Spec

 
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