BSOD when updating iTunes/Nvidia

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  1. samhfoley
    Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       New #511

    also cannot get you another zip as its freezing again at CDROM just like it did originally...
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  3. samhfoley
    Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       New #512

    can't get you a new zip either as it freezes at CD Rom just like it did originally
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  4. zbook
    Posts : 41,474
    windows 10 professional version 1607 build 14393.969 64 bit
       New #513

    you can place into safe mode
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  6. samhfoley
    Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       New #514

    Attachment 153579

    didn't freeze without NVIDIA card and I could make a zip
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  7. zbook
    Posts : 41,474
    windows 10 professional version 1607 build 14393.969 64 bit
       New #515

    GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!
    You have just confirmed malfunctioning MB

    So you need to plan to be without the Motherboard as it will need to be returned.
    It could be 1 to 2 weeks per Gigabyte.
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  8. samhfoley
    Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       New #516

    running furmark on intel graphics now
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  9. zbook
    Posts : 41,474
    windows 10 professional version 1607 build 14393.969 64 bit
       New #517

    The testing has been completed.
    You can do whatever you want with the computer as the next step is with Gigabyte.
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  10. samhfoley
    Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       New #518

    that's a relief. Now how do I go about RMAing this thing?
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  12. zbook
    Posts : 41,474
    windows 10 professional version 1607 build 14393.969 64 bit
       New #519

    Later in the day I'll get back to you.
    Got to go to sleep now.
    Glad you got this accomplished.
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  13. samhfoley
    Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       New #520

    OK, thanks for your help! Talk soon.
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