BSOD when updating iTunes/Nvidia

Your welcome.

Any of the software programs where you had previous problems do not install, or install last.

These were the BSOD from the misbehaving driver:

Code:

9/9/2017 3:50 AM    Windows Error Reporting    Fault bucket 0xC1_24_VRF_gdrv!unknown_function, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0f4d1080-99cb-42b4-ab3b-53113fdc92c1

Problem signature:
P1: c1
P2: ffff910e928b4ff0
P3: ffff910e928b4ffc
P4: 95000c
P5: 24
P6: 10_0_15063
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\090817-13328-01.dmp
\\?\C:\Windows\Temp\WER-17531-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C4B.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C5A.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C6B.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_c1_d9ee9640eeb9aa13f5878ef15d299de91642e8a_00000000_cab_19836274

Analysis symbol: 
Rechecking for solution: 0
Report Id: 29ef6a14-f849-42e7-b62c-1de547e9ee43
Report Status: 268435556
Hashed bucket:9/9/2017 3:52 AM    Windows Error Reporting    Fault bucket 0xC1_24_VRF_gdrv!unknown_function, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 78967777-f9e4-44b9-b792-6e08d51e98c0

Problem signature:
P1: c1
P2: ffffa5001eaf2ff0
P3: ffffa5001eaf2ffc
P4: 8d000c
P5: 24
P6: 10_0_15063
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\090817-4000-01.dmp
\\?\C:\Windows\Temp\WER-4593-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1B67.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1B86.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1B87.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_c1_65e1d2f37e178ab6be1f4fa9a77467fc7f06ffa_00000000_cab_1984aa84

Analysis symbol: 
Rechecking for solution: 0
Report Id: 6a62e189-bed9-4706-ac65-ab013d8f256b
Report Status: 268435556
Hashed bucket:9/9/2017 3:51 AM    Windows Error Reporting    Fault bucket 0xC1_24_VRF_gdrv!unknown_function, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 78dad46e-4cdf-4be6-8591-98dcb6b36b71

Problem signature:
P1: c1
P2: fffff38ee5f7cff0
P3: fffff38ee5f7cffc
P4: c7000c
P5: 24
P6: 10_0_15063
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\090817-3828-01.dmp
\\?\C:\Windows\Temp\WER-4421-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1ACB.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1AEA.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1AEB.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_c1_5e5d458c5aa178e29286634d2cc554b9ac42e11_00000000_cab_19841bf0

Analysis symbol: 
Rechecking for solution: 0
Report Id: 60a7a415-633a-4290-b36d-fc1d6a2b13e9
Report Status: 268435556
Hashed bucket:9/9/2017 3:52 AM    Windows Error Reporting    Fault bucket 0xC1_24_VRF_gdrv!unknown_function, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: b3d6e245-c379-4b17-90aa-1610aed7a4c6

Problem signature:
P1: c1
P2: ffffcc0d78db0ff0
P3: ffffcc0d78db0ffc
P4: 4d000c
P5: 24
P6: 10_0_15063
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\090817-3468-01.dmp
\\?\C:\Windows\Temp\WER-4125-0.sysdata.xml
\\?\C:\Windows\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER16C4.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER16D3.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER16E4.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_c1_e5a0a8b7d1cd695d16bb8b64969fabef9827d_00000000_cab_1984ef9c

Analysis symbol: 
Rechecking for solution: 0
Report Id: 73647ac3-ea51-4d31-ace1-2ef416cd0360
Report Status: 268435456
Hashed bucket:9/9/2017 4:19 AM    Windows Error Reporting    Fault bucket 0xC1_24_VRF_gdrv!unknown_function, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: c90d7d9d-3a8e-4e4f-9fb6-e0f53e1b1e9b

Problem signature:
P1: c1
P2: fffff20cb1558ff0
P3: fffff20cb1558ffc
P4: fd000c
P5: 24
P6: 10_0_15063
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\090817-3562-01.dmp
\\?\C:\Windows\Temp\WER-4187-0.sysdata.xml
\\?\C:\Windows\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER18A8.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER18B8.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER18C8.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_c1_36efe1dd545c10d2f6f3d93662da333dcd644b_00000000_cab_1d132cce

Analysis symbol: 
Rechecking for solution: 0
Report Id: 9b6cba61-38fd-4aa3-a8a8-c091ecbff980
Report Status: 268435556
Hashed bucket:9/9/2017 3:51 AM    Windows Error Reporting    Fault bucket 0xC1_24_VRF_gdrv!unknown_function, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: ebfbd6ed-7de7-414c-81d6-dc0f24a99b1e

Problem signature:
P1: c1
P2: ffff9600b28d0ff0
P3: ffff9600b28d0ffc
P4: d3000c
P5: 24
P6: 10_0_15063
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\090817-3968-01.dmp
\\?\C:\Windows\Temp\WER-4625-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1BD5.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1BE4.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1BF5.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_c1_1d22e7bf11047488a957386c2358a7e64a37a_00000000_cab_1983d95a

Analysis symbol: 
Rechecking for solution: 0
Report Id: 5fa33517-7991-4811-b9e0-5d4309d847f3
Report Status: 268435556
Hashed bucket:9/9/2017 3:50 AM    Windows Error Reporting    Fault bucket 0xC1_24_VRF_gdrv!unknown_function, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: f10f4cdf-56e3-45aa-bd5f-2f2c0608279c

Problem signature:
P1: c1
P2: ffff808344bf4ff0
P3: ffff808344bf4ffc
P4: e5000c
P5: 24
P6: 10_0_15063
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\090817-4125-01.dmp
\\?\C:\Windows\Temp\WER-4765-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1C71.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1C80.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1C91.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_c1_2f3ded4969be354c97e54de34e8222962e73c4_00000000_cab_19831e28

Analysis symbol: 
Rechecking for solution: 0
Report Id: 13d0b4b3-9391-4533-b1fa-6fc1602ef5d4
Report Status: 268435556
Hashed bucket:

Code:

Windows Error Reporting:+++ WER0 +++:
Fault bucket 0xC1_24_VRF_gdrv!unknown_function, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: c90d7d9d-3a8e-4e4f-9fb6-e0f53e1b1e9b


Problem signature:
P1: c1
P2: fffff20cb1558ff0
P3: fffff20cb1558ffc
P4: fd000c
P5: 24
P6: 10_0_15063
P7: 0_0
P8: 256_1
P9: 
P10:

Windows PowerShellCopyright (C) 2016 Microsoft Corporation. All rights reserved.PS C:\Windows\system32> sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.PS C:\Windows\system32> dism /online /cleanup-image /checkhealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Image Version: 10.0.15063.0No component store corruption detected.The operation completed successfully.PS C:\Windows\system32> dism /online /cleanup-image /scanhealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Image Version: 10.0.15063.0[==========================100.0%==========================] No component store corruption detected.The operation completed successfully.PS C:\Windows\system32> dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Image Version: 10.0.15063.0[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.PS C:\Windows\system32> chkdsk /scanThe type of the file system is NTFS.Stage 1: Examining basic file system structure ... 229376 file records processed.File verification completed. 3513 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 294648 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found.Stage 3: Examining security descriptors ...Security descriptor verification completed. 32637 data files processed.CHKDSK is verifying Usn Journal... 36171416 USN bytes processed.Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 233849855 KB total disk space. 119081076 KB in 166063 files. 110852 KB in 32638 indexes. 0 KB in bad sectors. 340087 KB in use by the system. 65536 KB occupied by the log file. 114317840 KB available on disk. 4096 bytes in each allocation unit. 58462463 total allocation units on disk. 28579460 allocation units available on disk.PS C:\Windows\system32> dism /Online /NoRestart /Cleanup-Image /RestoreHealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Image Version: 10.0.15063.0[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.PS C:\Windows\system32> Dism /Online /Cleanup-Image /RestoreHealth /Source:esd:C:\$Windows.~BT\Sources\Install.esd:1 /limitaccessDeployment Image Servicing and Management toolVersion: 10.0.15063.0Image Version: 10.0.15063.0[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.PS C:\Windows\system32>

finally got all of these done...there were 2 at the bottom that I hadn't seen before...

Okay.
Plan
1) high performance power plan
2) submit gigabyte support request
get help with the misbehaving driver
get help with the drivers that you had uninstalled
get a detailed list of steps in sequence that they have you do so that detail is in the thread
3) download and install 1 software application at a time while using windows driver verifier
4) reboot after each installation
5) evaluate boot times and performance after each installation
6) for any hang or bsod stop installing programs and document the problem in detail.
7) sometime tomorrow please update your progress.
8) there can be some sluggishness in performance using windows driver verifer. The plan is to use it for 48 hours and monitor for bsod.

Once you change the language I may no longer be able to view the event logs.
The event logs were very important in the troubleshooting.
So please do your best to delay installing language that could potentially interfere with the event log.

zbook said:

These were the BSOD from the misbehaving driver:
P10: [/CODE]

this is still form gdrv.sys ?

gdrv had not been fixed.
Windows driver verifer was set to not test this driver.
If you were to test this driver (add it by checking the driver for the testing it should bsod as it was not fixed)

So when you contact gigabyte they need to indicate how to uninstall and reinstall the application/driver


Again please see the comments on the language and event log.
The event log has been very important in the troubleshooting.

You indicated that you have some software needs so we have been working this weekend.
Will you be able to hold off on the language so that it does not impact the event viewer?
The event viewer has been important for discovering the problems on the computer.

Download and install:
HWiNFO - Download
CPU-Z | Softwares | CPUID

Please post images of the hwinfo
And please post images of each tab on cpuz into the thread

For cpuz click on the tool tab on the bottom then clocks and post an image into the thread.

Also download and install: HWMONITOR | Softwares | CPUID
Be careful where you click on the link and make sure you install the temperature monitoring software.

Attachment 152512Attachment 152511Attachment 152513

for cpuz please click on each tab and display the results

Attachment 152515Attachment 152516Attachment 152517Attachment 152518