BSOD when updating iTunes/Nvidia

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  1. samhfoley
    Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       New #71

    zbook said:
    The test that we use is Memtest86+
    When using Memtest86+ we use the latest version 5.01

    We don't use other software programs.
    We post the links for use.
    Sometimes people look at the name and see Memtest86 and think it is the same thing.
    It's different software. It's another company.

    So please run testing with Memtest86+ version 5.01 performing 8 or more passes so that we can view the test results (please post an image into the thread)

    Which repair did you choose?
    Which test within memtest86? There is a list of tests....
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  3. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #72

    1) post a new zip: BSOD - Posting Instructions - Windows 10 Forums
    2) which windows repair option did you choose?
    a) restore
    b) reset save files
    c) reset remove files
    d) startup repair
    e) startup options
    f) command prompt
    etc.
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  4. samhfoley
    Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       New #73

    when trying to make memtest86 USB...

    an error (1) occurred while executing syslinux your drive won't be bootable
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  6. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #74

    Post the results of chkdsk /x /f /r using the information in this link:

    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials

    For the specifications please add information on: peripherals: mouse, keyboard, joystick, printers, xbox, etc.
    Anything is attached to the computer physically, by wire or wireless please include in the specs.
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  7. samhfoley
    Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       New #75

    zbook said:
    1) post a new zip: BSOD - Posting Instructions - Windows 10 Forums
    2) which windows repair option did you choose?
    what do you mean? I followed the tutorial for USB win 10 repair. Keep apps and files checked for updates, ran repair.
    a) restore
    ? create a restore point you mean??
    b) reset save files
    don't know what you mean here either
    c) reset remove files

    ???
    d) startup repair
    scanndisk, etc??
    e) startup options
    ???
    f) command prompt
    ???
    etc.
    2) which windows repair option did you choose?
    what do you mean? I followed the tutorial for USB win 10 repair. Keep apps and files checked for updates, ran repair.
    a) restore
    ? create a restore point you mean??
    b) reset save files
    don't know what you mean here either
    c) reset remove files

    ???
    d) startup repair
    scanndisk, etc??
    e) startup options
    ???
    f) command prompt
    ???


    sorry I need more details
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  8. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #76

    Oh so you did not do a repair from within the computer's windows 10?

    Earlier you were not able to use the bootable windows 10 iso.

    Were you able to use it now?

    If so what steps did you use using the windows 10 iso?
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  9. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #77

    1) Can you boot to the desktop now?

    2) if you can boot to the desktop perform these steps:
    a) post a new zip: BSOD - Posting Instructions - Windows 10 Forums
    b) post the chkdsk /x /f /r report: Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    c) open device manager and view USB options. Do you now see USBHUB3?
    d) download and install Macrium to create an image of the drive:
    Macrium Software | Your Image is Everything
    e) place the Macrium backup image onto another drive
    f) backup the files on the drive to the cloud or another drive
    g) create a brand new restore point

    Let us know when you complete the above steps.
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  10. samhfoley
    Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       New #78

    zbook said:
    1) Can you boot to the desktop now?

    2) if you can boot to the desktop perform these steps:
    a) post a new zip: BSOD - Posting Instructions - Windows 10 Forums
    b) post the chkdsk /x /f /r report: Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials


    c) open device manager and view USB options. Do you now see USBHUB3?
    d) download and install Macrium to create an image of the drive:
    Macrium Software | Your Image is Everything
    e) place the Macrium backup image onto another drive
    f) backup the files on the drive to the cloud or another drive
    g) create a brand new restore point

    Let us know when you complete the above steps.
    2) if you can boot to the desktop perform these steps:
    a) post a new zip: BSOD - Posting Instructions - Windows 10 Forums

    This
    b) post the chkdsk /x /f /r report:     Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials

    Checking file system on C:The type of the file system is NTFS.A disk check has been scheduled.Windows will now check the disk. Stage 1: Examining basic file system structure ... 509184 file records processed. File verification completed. 12141 large file records processed. 0 bad file records processed. Stage 2: Examining file name linkage ... 655756 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found. Stage 3: Examining security descriptors ...Cleaning up 559 unused index entries from index $SII of file 0x9.Cleaning up 559 unused index entries from index $SDH of file 0x9.Cleaning up 559 unused security descriptors.Security descriptor verification completed. 73287 data files processed. CHKDSK is verifying Usn Journal... 40007176 USN bytes processed. Usn Journal verification completed.Stage 4: Looking for bad clusters in user file data ... 509168 files processed. File data verification completed.Stage 5: Looking for bad, free clusters ... 17079440 free clusters processed. Free space verification is complete.Windows has scanned the file system and found no problems.No further action is required. 233916415 KB total disk space. 164736300 KB in 337097 files. 237028 KB in 73288 indexes. 0 KB in bad sectors. 625327 KB in use by the system. 65536 KB occupied by the log file. 68317760 KB available on disk. 4096 bytes in each allocation unit. 58479103 total allocation units on disk. 17079440 allocation units available on disk.Internal Info:00 c5 07 00 bd 42 06 00 14 6e 0c 00 00 00 00 00 .....B...n......5e 11 00 00 a0 00 00 00 00 00 00 00 00 00 00 00 ^...............Windows has finished checking your disk.Please wait while your computer restarts.c) open device manager and view USB options. Do you now see USBHUB3?
    Attachment 150608
    will do the rest later...have summer party with 200 kids for the next 2 hrs. wish me luck!
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  12. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #79

    lol have fun!


    This was from the 08/25/2017 mini dump:

    Code:
    BugCheck 9F, {3, ffffb80923877060, ffffa781a9cc7870, ffffb8092730baf0}

Probably caused by : UsbHub3.sys

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffb80923877060, Physical Device Object of the stack
Arg3: ffffa781a9cc7870, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffb8092730baf0, The blocked IRP
    Code:
    Irp is active with 15 stacks 12 is current (= 0xffffb8092730bed8) No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 ffffb80923877060 00000000 fffff80c17296a70-ffffb809238220d0 Success Error Cancel pending
	       \Driver\USBHUB3	UsbHub3!HUBPDO_WdmPnpPowerIrpCompletionRoutineForAsynchronousCompletion
			Args: 00015600 00000001 00000001 00000003
 [ 16, 2]   0 e1 ffffb80923877060 00000000 00000000-00000000    pending
	       \Driver\USBHUB3
			Args: 00015600 00000001 00000001 00000003
 [ 16, 2]   0 e1 ffffb80923872060 00000000 fffff8020c14ceb0-ffffb80924706d40 Success Error Cancel pending
	       \Driver\usbccgp	nt!PopRequestCompletion
			Args: 00015600 00000001 00000001 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-ffffb80924706d40
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  13. samhfoley
    Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       New #80

    so that problem listed above is fixed now? Logs in English now? readable??

    Summer party finished soaked from water gun fighting....


    downloading Macrium now...will complete the last steps soon.
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