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  1.    23 Sep 2017 #681
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    Quote Originally Posted by zbook View Post
    What else did he have in the email?
    Do you have a contact name or number?
    Or do you need to start all over?
    Do you speak Japanese or your wife?
    Sorry for the delay, since the board is purchased from Amazon Japan , please contact our Japan service center:Asahi Electronics Corporation Gigabyte Support Center Support Phone: 03-5362-7190 Support reception hours 10: 00 12: 00/13: 00 17: 00 (Saturdays-and-Sundays public holiday, Golden week, summer, year-end and New Year holidays, our designated holiday excluded)http://www.aec.co.jp/support/gigabyte/

    Not much else....pretty much starting over. My wife is Japanese, but isn't very computer literate to be having an ongoing in-depth discussion about this issue.....
      My ComputersSystem Spec
  2.    23 Sep 2017 #682
    Join Date : Apr 2017
    Posts : 8,644
    windows 10 professional version 1607 build 14393.969 64 bit

    Once you get someone that can speak and read English you can forward the prior correspondence.
      My ComputerSystem Spec
  3.    23 Sep 2017 #683
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    I'll give it a shot, but I'm not holding out much hope....There aren't a lot of EN speaking tech support lines over here.....
      My ComputersSystem Spec
  4.    25 Sep 2017 #684
    Join Date : Jun 2015
    Posts : 12,858
    Windows 10 Pro

    Quote Originally Posted by samhfoley View Post
    I asked all of our teachers to install the programs that they used. I did not know that the Adobe programs were not legitimate. I uninstalled them and am running trial versions of both Photoshop CC 2017 and Illustrator CC 2017 from the adobe website. What else can I do? I have told the teacher that they are no good and not to use them in our school anymore.
    Adobe isn't immediately illegal, Zbook probably has found something in the logs that points to Adobe being illegally used.
      My ComputersSystem Spec
  5.    26 Sep 2017 #685
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Adobe isn't immediately illegal, Zbook probably has found something in the logs that points to Adobe being illegally used.

    Thanks, we took care of that, uninstalled all Adobe products
      My ComputersSystem Spec

 
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