BSOD when updating iTunes/Nvidia

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  1. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #621

    Attachment 154028

    I sill see an Adobe folder even after running their removal tool while selecting all
      My Computers


  2. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #622

    There was 1 new bsod mini dump file.
    When it was debugged it displayed bitdefender: bdfwfpf.sys and atc.sys
    In the image that you posted it displayed the misbehaving driver atc.sys which is also bitdefender.

    See post 617 displaying atc.sys

    Uninstall Bitdefender: Uninstall Bitdefender

    This is the 2nd time that Bitdefender has caused BSOD.
    It was with 2 different installations.

    So don't use Bitdefender.
    Find another antivirus product.
    Turn on Windows defender.

    Once Bitdefender has been uninstalled and windows defender turned on > restart Windows driver verifier and run for 36 hours without any BSOD,
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  3. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #623

    another zip after trying to clean AdobeAttachment 154030
      My Computers


  4. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #624

    Attachment 154031

    still BSOD
      My Computers


  5. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #625

    There was 1 new BSOD mini dump file.
    When debugged it displayed e1d65x64.sys as the misbehaving hardware driver.
    Use device manager to uninstall the Intel pro /1000 network adapter.
    Reinstall from Gigabyte if available.
    If not available install from Intel.

    Updating a driver: Microsoft Community



    e1d65x64.sys Intel Pro/1000 Network Adapter driver https://downloadcenter.intel.com/


    Code:
    Name    [00000001] Intel(R) Ethernet Connection (2) I219-VAdapter Type    Ethernet 802.3Product Type    Intel(R) Ethernet Connection (2) I219-VInstalled    YesPNP Device ID    PCI\VEN_8086&DEV_15B8&SUBSYS_E0001458&REV_31\3&11583659&0&FELast Reset    9/19/2017 2:04 PMIndex    1Service Name    e1dexpressIP Address    192.168.11.15, fe80::b4c9:9dd0:1330:79f2IP Subnet    255.255.255.0, 64Default IP Gateway    192.168.11.1DHCP Enabled    YesDHCP Server    192.168.11.1DHCP Lease Expires    9/21/2017 2:04 PMDHCP Lease Obtained    9/19/2017 2:04 PMMAC Address    ‪40:8D:5C:C6:3F:E9‬Memory Address    0xEF100000-0xEF11FFFFIRQ Channel    IRQ 4294967293Driver    c:\windows\system32\drivers\e1d65x64.sys (12.15.22.3, 528.98 KB (541,672 bytes), 11/24/2015 11:17 AM)
    Code:
    e1dexpress    Intel(R) PRO/1000 PCI Express Network Connection Driver D    c:\windows\system32\drivers\e1d65x64.sys    Kernel Driver    Yes    Manual    Running    OK    Normal    No    Yes
      My Computer


  6. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #626

    Attachment 154033

    I see another marked item on device manager as well....
      My Computers


  7. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #627

    The Intel misbehaving device is displayed in the Network adapter section.
    Right click on Intel Ethernet Connection 1219-V
    Left click on properties
    Left click on the driver tab
    Left click on driver details > confirm e1d65x64.sys

    If you are connected by wireless then uninstall the driver.
    If you are connected by ethernet or wired cat5e then download to desktop.
    Then uninstall. Then reinstall.
      My Computer


  8. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #628

    uninstalled intel driver, reinstalled and ran verifier...a little better. I got past login screen to desktop before BSOD in about 5 seconds...zipAttachment 154035
      My Computers


  9. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #629

    The Intel misbehaving device is displayed in the Network adapter section.
    Right click on Intel Ethernet Connection 1219-V
    Left click on properties
    Left click on the driver tab
    Left click on driver details > confirm e1d65x64.sys
    Attachment 154037
    If you are connected by wireless then uninstall the driver.
    not wireless

    If you are connected by ethernet or wired cat5e then download to desktop.
    Then uninstall. Then reinstall.
    did that and restarted, then ran verifier...BSOD
    Attachment 154038
      My Computers


  10. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #630

    The misbehaving is very very very well known to you.
    Can you guess?
    Yep you got it.


    Please uninstall gdrv.sys
    Then reinstall from Gigabyte.

    This seems like the drivers that had misbehaved before are misbehaving again.
    Give this one another try to see its compatibility/incompatibility.


    The zip in the above post did not have a new misbehaving driver.
    The debugging in this post was from the earlier bsod.
      My Computer


 
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