BSOD when updating iTunes/Nvidia

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  1. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #601

    How is the server related to the business computer?
    I don't have a server. I have a home network which we use for the office computers

    Are you able to reboot the server?
    no server
    1) In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings > startup and recovery click settings > post an image into the thread.
    Attachment 154017

      My Computers


  2. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #602

    Crash Dump Analysis
    --------------------------------------------------------------------------------

    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.



    On Tue 9/19/2017 11:48:49 AM your computer crashed
    crash dump file: C:\Windows\Minidump\091917-4171-01.dmp
    This was probably caused by the following module: rspcrash64.sys (rspCrash64+0x108B)
    Bugcheck code: 0xDEADDEAD (0x0, 0x0, 0x19A0E58A, 0x3C2A58ED)
    Error: MANUALLY_INITIATED_CRASH1
    file path: C:\Windows\system32\drivers\rspcrash64.sys
    product: WhoCrashed
    company: Resplendence Software Projects Sp.
    description: Resplendence WhoCrashed Crash Dump Test
    Bug check description: This indicates that the user deliberately initiated a crash dump from either the kernel debugger or the keyboard.
    This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.



    On Tue 9/19/2017 11:48:49 AM your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: rspcrash64.sys (rspCrash64+0x108B)
    Bugcheck code: 0xDEADDEAD (0x0, 0x0, 0x19A0E58A, 0x3C2A58ED)
    Error: MANUALLY_INITIATED_CRASH1
    file path: C:\Windows\system32\drivers\rspcrash64.sys
    product: WhoCrashed
    company: Resplendence Software Projects Sp.
    description: Resplendence WhoCrashed Crash Dump Test
    Bug check description: This indicates that the user deliberately initiated a crash dump from either the kernel debugger or the keyboard.
    This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.



    On Mon 9/18/2017 5:27:33 PM your computer crashed
    crash dump file: C:\Windows\Minidump\091817-13546-01.dmp
    This was probably caused by the following module: Unknown ()
    Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
    Error: CUSTOM_ERROR
    A third party driver was identified as the probable root cause of this system error.
    Google query: CUSTOM_ERROR





    --------------------------------------------------------------------------------
    Conclusion
    --------------------------------------------------------------------------------

    3 crash dumps have been found and analyzed.
    Read the topic general suggestions for troubleshooting system crashes for more information.

    Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning
      My Computers


  3. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #603
      My Computers


  4. Posts : 38,499
    windows 10 professional version 1607 build 14393.969 64 bit
       #604

    The bsod mini dump file was properly created.
    The settings that you posted are fine.
    The bsod was able to be debugged.
    So you can restart Windows driver verifier and post new zips with each bsod.

    The home and office I don't understand yet.
    The home computer is working fine with either graphics card.
    The work computer is still malfunctioning with bsod.
    The event log for the work computer is displaying server problems.
    Is this computer part of the school or University or is the server part of the school or University?
    Who has control of the server?

    The latest zip had missing files. Were the files deleted?
    Please post a new zip.
    Which software was uninstalled?
    Which software was uninstalled and reinstalled?
      My Computer


  5. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #605

    forgot to install RST again...did it and then redid who crashed

    Crash Dump Analysis

    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.



    On Tue 9/19/2017 11:59:31 AM your computer crashed
    crash dump file: C:\Windows\Minidump\091917-4015-01.dmp
    This was probably caused by the following module: rspcrash64.sys (rspCrash64+0x108B)
    Bugcheck code: 0xDEADDEAD (0x0, 0x0, 0x19A0E5D4, 0x3C2A58ED)
    Error: MANUALLY_INITIATED_CRASH1
    file path: C:\Windows\system32\drivers\rspcrash64.sys
    product: WhoCrashed
    company: Resplendence Software Projects Sp.
    description: Resplendence WhoCrashed Crash Dump Test
    Bug check description: This indicates that the user deliberately initiated a crash dump from either the kernel debugger or the keyboard.
    This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.



    On Tue 9/19/2017 11:59:31 AM your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: rspcrash64.sys (rspCrash64+0x108B)
    Bugcheck code: 0xDEADDEAD (0x0, 0x0, 0x19A0E5D4, 0x3C2A58ED)
    Error: MANUALLY_INITIATED_CRASH1
    file path: C:\Windows\system32\drivers\rspcrash64.sys
    product: WhoCrashed
    company: Resplendence Software Projects Sp.
    description: Resplendence WhoCrashed Crash Dump Test
    Bug check description: This indicates that the user deliberately initiated a crash dump from either the kernel debugger or the keyboard.
    This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.



    On Tue 9/19/2017 11:48:49 AM your computer crashed
    crash dump file: C:\Windows\Minidump\091917-4171-01.dmp
    This was probably caused by the following module: rspcrash64.sys (rspCrash64+0x108B)
    Bugcheck code: 0xDEADDEAD (0x0, 0x0, 0x19A0E58A, 0x3C2A58ED)
    Error: MANUALLY_INITIATED_CRASH1
    file path: C:\Windows\system32\drivers\rspcrash64.sys
    product: WhoCrashed
    company: Resplendence Software Projects Sp.
    description: Resplendence WhoCrashed Crash Dump Test
    Bug check description: This indicates that the user deliberately initiated a crash dump from either the kernel debugger or the keyboard.
    This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.



    On Mon 9/18/2017 5:27:33 PM your computer crashed
    crash dump file: C:\Windows\Minidump\091817-13546-01.dmp
    This was probably caused by the following module: Unknown ()
    Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
    Error: CUSTOM_ERROR
    A third party driver was identified as the probable root cause of this system error.
    Google query: CUSTOM_ERROR





    Conclusion


    4 crash dumps have been found and analyzed.
    Read the topic general suggestions for troubleshooting system crashes for more information.

    Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
      My Computers


  6. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #606

    uninstalled all adode programs except Reader DC...uninstalled dashlane...uninstalled intel RST and then reinstalled via Gigabyte website.

    No server. We just have a regular win 10 pro desktop PC connected to 3 laptops and another desktop in our school via home group and networking.


    new zip Attachment 154019
      My Computers


  7. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #607

    The event log for the work computer is displaying server problems.
    Is this computer part of the school or University or is the server part of the school or University?
    Who has control of the server?


    no idea about these
      My Computers


  8. Posts : 38,499
    windows 10 professional version 1607 build 14393.969 64 bit
       #608

    Please uninstall all Adobe products so that there are none on the computer.
    Then post a new zip.
    Then start windows driver verifier.

    Open administrative command prompt and/or administrative power shell and type or copy and paste:
    type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"
      My Computer


  9. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #609

    The event log for the work computer is displaying server problems.
    Is this computer part of the school or University or is the server part of the school or University?
    Who has control of the server?


    no idea about these


    Open administrative command prompt and/or power shell and type or copy and paste:
    type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"
    Attachment 154020

    All Adobe now uninstalled. running verifier again for all non microsoft drivers
      My Computers


  10. Posts : 38,499
    windows 10 professional version 1607 build 14393.969 64 bit
       #610

    See if the command will work in either administrative command prompt or administrative power shell.
      My Computer


 
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