BSOD when updating iTunes/Nvidia

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  1. samhfoley
    Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       New #591

    I asked all of our teachers to install the programs that they used. I did not know that the Adobe programs were not legitimate. I uninstalled them and am running trial versions of both Photoshop CC 2017 and Illustrator CC 2017 from the adobe website. What else can I do? I have told the teacher that they are no good and not to use them in our school anymore.
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  3. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #592

    Please fix the language problem with the logs so that they can be troubleshooted.
    Post a new zip: BSOD - Posting Instructions - Windows 10 Forums
    Did you correspond with Gigabyte?
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  4. samhfoley
    Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       New #593

    zbook said:
    Please fix the language problem with the logs so that they can be troubleshooted.
    Post a new zip: BSOD - Posting Instructions - Windows 10 Forums
    Did you correspond with Gigabyte?
    I sent an email and never got a response from Gigabyte
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  6. samhfoley
    Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       New #594

    new zip. I think I reverted all of the JP settings back to English...
    Attachment 154011

    my Adobe setup now...
    Attachment 154012
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  7. samhfoley
    Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       New #595

    samhfoley said:
    new zip. I think I reverted all of the JP settings back to English...
    Attachment 154011

    my Adobe setup now...
    Attachment 154012
    Last BSOD
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  8. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #596

    The bsod mini dump could not be opened.

    Is Windows driver verifier on or off?


    1) Uninstall all Dashlane
    2) Uninstall all Adobe
    3) Uninstall Intel Rapid Storage Technology using control panel.
    4) Reinstall IRST using Gigabyte website.
    5) Turn on Windows driver verifier

    How is the server related to the business computer?
    Are you able to reboot the server?





    Code:
    9/18/2017 9:13 PM    Windows Error Reporting    Fault bucket , type 0
Event Name: FaultTolerantHeap
Response: Not available
Cab Id: 0

Problem signature:
P1: Dashlane.exe
P2: 4.8.7.35982
P3: 59A59D43
P4: ffffbaad
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\Windows\SERVIC~2\LOCALS~1\AppData\Local\Temp\FTH431.tmp\fthempty.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER432.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER441.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER452.tmp.txt

These files may be available here:


Analysis symbol: 
Rechecking for solution: 0
Report Id: 89ada050-fa2f-4ac1-ba8c-13c40e1a81ce
Report Status: 536870914
Hashed bucket:9/18/2017 9:02 PM    Windows Error Reporting    Fault bucket 109136963436, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Adobe Desktop Service.exe
P2: 4.2.0.211
P3: 5967a15d
P4: ntdll.dll
P5: 10.0.15063.608
P6: 802f667e
P7: c0000005
P8: 0005da74
P9: 
P10: 

Attached files:
minidump.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB64.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB64.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB84.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Desktop Se_8195d16ac75e9bec4cc28475d2bc26b81a74ed3_d04b9c5e_48f8ca75

Analysis symbol: 
Rechecking for solution: 0
Report Id: 6532c21b-84f7-4243-b668-52e416df4e8b
Report Status: 268435456
Hashed bucket: f8aaf7b2afa604663887a4680cfab65a9/18/2017 6:51 AM    Windows Error Reporting    Fault bucket 108466432327, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 108202444737

Problem signature:
P1: Adobe Desktop Service.exe
P2: 3.9.0.327
P3: 57fecef5
P4: AdobePIM.dll_unloaded
P5: 3.9.0.327
P6: 57fecf72
P7: c00001a5
P8: 0018ed76
P9: 
P10: 

Attached files:
minidump.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9269.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9269.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER927A.tmp.txt
\\?\C:\Users\English Tree\AppData\Local\Temp\WERA595.tmp.appcompat.txt
\\?\C:\Users\English Tree\AppData\Local\Temp\WERA5B6.tmp.WERDataCollectionStatus.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Desktop Se_61783d154b198d51b65b83262536f32e6c024b1_2b4c73e1_cab_3649d425

Analysis symbol: 
Rechecking for solution: 0
Report Id: 79bbe379-4c19-4c34-9b84-17f6ad684696
Report Status: 268435464
Hashed bucket: 0a33b4558151683494d819e655ad68ce9/18/2017 6:30 AM    Windows Error Reporting    Fault bucket 127930299099, type 5
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: unspecified
P2: HardeningTelemetry
P3: HardeningTelemetryDisableAV
P4: 4.11.15063.447
P5: unspecified
P6: unspecified
P7: unspecified
P8: 
P9: 
P10: 

Attached files:
\\?\C:\Windows\TEMP\MPTelemetrySubmit\client_manifest.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC3AF.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC3CF.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC3DF.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_unspecified_c3a9abecd26e374f4dfcd4cc14303ff728e794_00000000_3598db2f

Analysis symbol: 
Rechecking for solution: 0
Report Id: 20586319-6e94-4fd2-91db-7166acf3d083
Report Status: 268435456
Hashed bucket: 76c073cc47e854690f34fccf5c7860d4

9/18/2017 9:13 PM    Application Error    Faulting application name: Dashlane.exe, version: 4.8.7.35982, time stamp: 0x59a59d43
Faulting module name: ntdll.dll, version: 10.0.15063.608, time stamp: 0x802f667e
Exception code: 0xc0000005
Fault offset: 0x0005da74
Faulting process id: 0x1c60
Faulting application start time: 0x01d330590dbdf488
Faulting application path: C:\Users\English Tree\AppData\Roaming\Dashlane\Dashlane.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 0764f1ca-e29a-48d5-99b4-6e5190f4fe91
Faulting package full name: 
Faulting package-relative application ID:9/18/2017 9:02 PM    Application Error    Faulting application name: Adobe Desktop Service.exe, version: 4.2.0.211, time stamp: 0x5967a15d
Faulting module name: ntdll.dll, version: 10.0.15063.608, time stamp: 0x802f667e
Exception code: 0xc0000005
Fault offset: 0x0005da74
Faulting process id: 0x24fc
Faulting application start time: 0x01d3305910113e40
Faulting application path: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 6532c21b-84f7-4243-b668-52e416df4e8b
Faulting package full name: 
Faulting package-relative application ID:9/18/2017 6:51 AM    Application Error    Faulting application name: Adobe Desktop Service.exe, version: 3.9.0.327, time stamp: 0x57fecef5
Faulting module name: AdobePIM.dll_unloaded, version: 3.9.0.327, time stamp: 0x57fecf72
Exception code: 0xc00001a5
Fault offset: 0x0018ed76
Faulting process id: 0x19b8
Faulting application start time: 0x01d33048095e0414
Faulting application path: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe
Faulting module path: AdobePIM.dll
Report Id: 79bbe379-4c19-4c34-9b84-17f6ad684696
Faulting package full name: 
Faulting package-relative application ID:

    Code:
    Event[26157]:  Log Name: System
  Source: iaStorA
  Date: 2017-09-19T09:18:32.126
  Event ID: 129
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: englishtree
  Description: 
Reset to device, \Device\RaidPort0, was issued.
    Last edited by zbook; 18 Sep 2017 at 19:56.
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  9. samhfoley
    Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       New #597

    Hmm. What could that be. I’m teaching for the next 1.5 hrs. When I got that BSOD it didn’t look like it was collecting any information. It just gave me that message and the need to restart. it didn’t go through the percentages like it usually does. Is there a setting I’m missing?
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  10. samhfoley
    Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       New #598

    I turned on verifier for all nonmicrosoft programs and got the BSOD I showed above, then ran the safe mode verifier /reset then collected the zip

    Was the language at least readable this time?

    I'll do those uninstalls and reinstalls after my class finishes...
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  12. samhfoley
    Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       New #599

    including Adobe Acrobat reader DC? photoshop and illustrator...all 3 right?
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  13. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #600

    The language is readable as per the logs in the above thread.
    The logs are loaded with server and RAID port entries.
    There was a crash dump that had failed.
    For the dumps check the following:
    1) In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings > startup and recovery click settings > post an image into the thread.
    2) open who crashed > above analyze click on tools > crash dump test > type: ACCEPT
    3) click analyze > post the whocrashed results into the thread
    4) post a new zip after the above steps.

    See what happens if you leave in place the Adobe reader.
    The Adobe desktop service was the faulting application.
    If it is Adobe Acrobat pro it needs to be uninstalled.
    All of these need to be uninstalled: Adobe Creative Cloud for students and teachers | Adobe Creative Cloud
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