Page 60 of 69 FirstFirst ... 10505859606162 ... LastLast
  1.    18 Sep 2017 #591
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    I asked all of our teachers to install the programs that they used. I did not know that the Adobe programs were not legitimate. I uninstalled them and am running trial versions of both Photoshop CC 2017 and Illustrator CC 2017 from the adobe website. What else can I do? I have told the teacher that they are no good and not to use them in our school anymore.
      My ComputersSystem Spec
  2.    18 Sep 2017 #592
    Join Date : Apr 2017
    Posts : 8,644
    windows 10 professional version 1607 build 14393.969 64 bit

    Please fix the language problem with the logs so that they can be troubleshooted.
    Post a new zip: BSOD - Posting Instructions - Windows 10 Forums
    Did you correspond with Gigabyte?
      My ComputerSystem Spec
  3.    18 Sep 2017 #593
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    Quote Originally Posted by zbook View Post
    Please fix the language problem with the logs so that they can be troubleshooted.
    Post a new zip: BSOD - Posting Instructions - Windows 10 Forums
    Did you correspond with Gigabyte?
    I sent an email and never got a response from Gigabyte
      My ComputersSystem Spec
  4.    18 Sep 2017 #594
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    new zip. I think I reverted all of the JP settings back to English...
    ENGLISHTREE-Tue_09_19_2017__91840_99.zip

    my Adobe setup now...
    Click image for larger version. 

Name:	adobe.jpg 
Views:	2 
Size:	157.6 KB 
ID:	154012
      My ComputersSystem Spec
  5.    18 Sep 2017 #595
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    Quote Originally Posted by samhfoley View Post
    new zip. I think I reverted all of the JP settings back to English...
    ENGLISHTREE-Tue_09_19_2017__91840_99.zip

    my Adobe setup now...
    Click image for larger version. 

Name:	adobe.jpg 
Views:	2 
Size:	157.6 KB 
ID:	154012
    Last BSOD
      My ComputersSystem Spec
  6.    18 Sep 2017 #596
    Join Date : Apr 2017
    Posts : 8,644
    windows 10 professional version 1607 build 14393.969 64 bit

    The bsod mini dump could not be opened.

    Is Windows driver verifier on or off?


    1) Uninstall all Dashlane
    2) Uninstall all Adobe
    3) Uninstall Intel Rapid Storage Technology using control panel.
    4) Reinstall IRST using Gigabyte website.
    5) Turn on Windows driver verifier

    How is the server related to the business computer?
    Are you able to reboot the server?





    Code:
    9/18/2017 9:13 PM    Windows Error Reporting    Fault bucket , type 0
    Event Name: FaultTolerantHeap
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: Dashlane.exe
    P2: 4.8.7.35982
    P3: 59A59D43
    P4: ffffbaad
    P5: 
    P6: 
    P7: 
    P8: 
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\SERVIC~2\LOCALS~1\AppData\Local\Temp\FTH431.tmp\fthempty.txt
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER432.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER441.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER452.tmp.txt
    
    These files may be available here:
    
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 89ada050-fa2f-4ac1-ba8c-13c40e1a81ce
    Report Status: 536870914
    Hashed bucket:9/18/2017 9:02 PM    Windows Error Reporting    Fault bucket 109136963436, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: Adobe Desktop Service.exe
    P2: 4.2.0.211
    P3: 5967a15d
    P4: ntdll.dll
    P5: 10.0.15063.608
    P6: 802f667e
    P7: c0000005
    P8: 0005da74
    P9: 
    P10: 
    
    Attached files:
    minidump.mdmp
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB64.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB64.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB84.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Desktop Se_8195d16ac75e9bec4cc28475d2bc26b81a74ed3_d04b9c5e_48f8ca75
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 6532c21b-84f7-4243-b668-52e416df4e8b
    Report Status: 268435456
    Hashed bucket: f8aaf7b2afa604663887a4680cfab65a9/18/2017 6:51 AM    Windows Error Reporting    Fault bucket 108466432327, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 108202444737
    
    Problem signature:
    P1: Adobe Desktop Service.exe
    P2: 3.9.0.327
    P3: 57fecef5
    P4: AdobePIM.dll_unloaded
    P5: 3.9.0.327
    P6: 57fecf72
    P7: c00001a5
    P8: 0018ed76
    P9: 
    P10: 
    
    Attached files:
    minidump.mdmp
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9269.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9269.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER927A.tmp.txt
    \\?\C:\Users\English Tree\AppData\Local\Temp\WERA595.tmp.appcompat.txt
    \\?\C:\Users\English Tree\AppData\Local\Temp\WERA5B6.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Desktop Se_61783d154b198d51b65b83262536f32e6c024b1_2b4c73e1_cab_3649d425
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 79bbe379-4c19-4c34-9b84-17f6ad684696
    Report Status: 268435464
    Hashed bucket: 0a33b4558151683494d819e655ad68ce9/18/2017 6:30 AM    Windows Error Reporting    Fault bucket 127930299099, type 5
    Event Name: MpTelemetry
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: unspecified
    P2: HardeningTelemetry
    P3: HardeningTelemetryDisableAV
    P4: 4.11.15063.447
    P5: unspecified
    P6: unspecified
    P7: unspecified
    P8: 
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\TEMP\MPTelemetrySubmit\client_manifest.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC3AF.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC3CF.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC3DF.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_unspecified_c3a9abecd26e374f4dfcd4cc14303ff728e794_00000000_3598db2f
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 20586319-6e94-4fd2-91db-7166acf3d083
    Report Status: 268435456
    Hashed bucket: 76c073cc47e854690f34fccf5c7860d4
    
    9/18/2017 9:13 PM    Application Error    Faulting application name: Dashlane.exe, version: 4.8.7.35982, time stamp: 0x59a59d43
    Faulting module name: ntdll.dll, version: 10.0.15063.608, time stamp: 0x802f667e
    Exception code: 0xc0000005
    Fault offset: 0x0005da74
    Faulting process id: 0x1c60
    Faulting application start time: 0x01d330590dbdf488
    Faulting application path: C:\Users\English Tree\AppData\Roaming\Dashlane\Dashlane.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 0764f1ca-e29a-48d5-99b4-6e5190f4fe91
    Faulting package full name: 
    Faulting package-relative application ID:9/18/2017 9:02 PM    Application Error    Faulting application name: Adobe Desktop Service.exe, version: 4.2.0.211, time stamp: 0x5967a15d
    Faulting module name: ntdll.dll, version: 10.0.15063.608, time stamp: 0x802f667e
    Exception code: 0xc0000005
    Fault offset: 0x0005da74
    Faulting process id: 0x24fc
    Faulting application start time: 0x01d3305910113e40
    Faulting application path: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 6532c21b-84f7-4243-b668-52e416df4e8b
    Faulting package full name: 
    Faulting package-relative application ID:9/18/2017 6:51 AM    Application Error    Faulting application name: Adobe Desktop Service.exe, version: 3.9.0.327, time stamp: 0x57fecef5
    Faulting module name: AdobePIM.dll_unloaded, version: 3.9.0.327, time stamp: 0x57fecf72
    Exception code: 0xc00001a5
    Fault offset: 0x0018ed76
    Faulting process id: 0x19b8
    Faulting application start time: 0x01d33048095e0414
    Faulting application path: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe
    Faulting module path: AdobePIM.dll
    Report Id: 79bbe379-4c19-4c34-9b84-17f6ad684696
    Faulting package full name: 
    Faulting package-relative application ID:

    Code:
    Event[26157]:  Log Name: System
      Source: iaStorA
      Date: 2017-09-19T09:18:32.126
      Event ID: 129
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: englishtree
      Description: 
    Reset to device, \Device\RaidPort0, was issued.
    Last edited by zbook; 18 Sep 2017 at 19:56.
      My ComputerSystem Spec
  7.    18 Sep 2017 #597
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    Hmm. What could that be. Iím teaching for the next 1.5 hrs. When I got that BSOD it didnít look like it was collecting any information. It just gave me that message and the need to restart. it didnít go through the percentages like it usually does. Is there a setting Iím missing?
      My ComputersSystem Spec
  8.    18 Sep 2017 #598
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    I turned on verifier for all nonmicrosoft programs and got the BSOD I showed above, then ran the safe mode verifier /reset then collected the zip

    Was the language at least readable this time?

    I'll do those uninstalls and reinstalls after my class finishes...
      My ComputersSystem Spec
  9.    18 Sep 2017 #599
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    including Adobe Acrobat reader DC? photoshop and illustrator...all 3 right?
      My ComputersSystem Spec
  10.    18 Sep 2017 #600
    Join Date : Apr 2017
    Posts : 8,644
    windows 10 professional version 1607 build 14393.969 64 bit

    The language is readable as per the logs in the above thread.
    The logs are loaded with server and RAID port entries.
    There was a crash dump that had failed.
    For the dumps check the following:
    1) In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings > startup and recovery click settings > post an image into the thread.
    2) open who crashed > above analyze click on tools > crash dump test > type: ACCEPT
    3) click analyze > post the whocrashed results into the thread
    4) post a new zip after the above steps.

    See what happens if you leave in place the Adobe reader.
    The Adobe desktop service was the faulting application.
    If it is Adobe Acrobat pro it needs to be uninstalled.
    All of these need to be uninstalled: Adobe Creative Cloud for students and teachers | Adobe Creative Cloud
      My ComputerSystem Spec

 
Page 60 of 69 FirstFirst ... 10505859606162 ... LastLast


Similar Threads
Thread Forum
Blackscreen when updating Nvidia Driver
Hi, - So I closed a game and my screen went black and wouldn't come back until I restarted the computer. - Screen would remain on until I logged into windows (put in password and pressed enter) - Repeated several times with same outcome -Then...
Graphic Cards
Solved Black screen when updating nvidia driver to latest version.
I installed the new graphics card, Windows recognized it and downloaded the proper drivers. All good. However, if i try to update the drivers to the latest version, 365.10, during installation the display goes black and won't come back until i...
Drivers and Hardware
How do I shut off Win10 updating for Nvidia driver only?
How do I shut off updating for only Nvidia driver and leave auto updating on for all other drivers on my PC? Nvidia encourages the use of their older drivers but Win10 keeps updating my Nvidia driver. I have to use a past version of Nvidia...
Graphic Cards
Solved iTunes double icon problem solved with iTunes 12.3
Hi there, Just wanted to let you all know that the annoying problem with the double iTunes icons, when pinned down to the taskbar, finally is solved :) Just unpin the icon, update iTunes to version 12.3 (today released) and repin the icon to...
Software and Apps
Solved Windows 10 keeps updating nVidia driver
Hi, I need an older version of the nvidia driver to be installed on my computer. But windows 10 keeps updating it every time even with "Never install driver software from Windows Update" checked (as the figure). Any idea to prevent this? ...
Windows Updates and Activation
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 19:31.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums