Windows 10: BSOD when updating iTunes/Nvidia Solved

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  1. Posts : 19,453
    windows 10 professional version 1607 build 14393.969 64 bit
       15 Sep 2017 #471

    How come you are doing other things besides the current plan?
    Was that the Intel driver update utility?
    Or was that some other software?
    Did you install other software?
      My ComputerSystem Spec

  2.    15 Sep 2017 #472

    zbook said: View Post
    How come you are doing other things besides the current plan?
    Was that the Intel driver update utility?
    Or was that some other software?
    Did you install other software?
    No I just installed the driver utility checked, saw that there was no updates except for the onboard graphics driver which Iím not using anymore because Iím using the NVDIAGPU, then I uninstall the driver utility. Thatís the only other program I installed or uninstalled besides chrome
      My ComputersSystem Spec


  3. Posts : 19,453
    windows 10 professional version 1607 build 14393.969 64 bit
       15 Sep 2017 #473

    The Intel driver update utility DSA has caused bsod.
    Has there been a freezing with the use of the Nvidia graphics and Google Chrome?
      My ComputerSystem Spec

  4.    15 Sep 2017 #474

    zbook said: View Post
    The Intel driver update utility DSA has caused bsod.
    Has there been a freezing with the use of the Nvidia graphics and Google Chrome?
    No none
      My ComputersSystem Spec

  5.    15 Sep 2017 #475

    Windows automatically installed an Intel graphics driver when I took out the NVDAGPU
      My ComputersSystem Spec


  6. Posts : 19,453
    windows 10 professional version 1607 build 14393.969 64 bit
       15 Sep 2017 #476

    Okay.
    Has there been any freezing or bsod so far?
    Using only the Intel graphics?
    Using Nvidia graphics?
    And using Google chrome?

    Look at the bios and indicate the version.
    It was displayed in one of the images that you had posted earlier in the thread.
    Is it F23a or another version? (see post #372)

    There were 1 or more software programs that you had attempted to download and install that produced freezing.
    Which ones were you unable to install that caused freezing?
      My ComputerSystem Spec

  7.    16 Sep 2017 #477

    Adobe acrobat dc. Iíll try that when I get back. Yes bios is f23a
      My ComputersSystem Spec


  8. Posts : 19,453
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Sep 2017 #478

    So no freezing or bsod so far?
    Please post a zip
    See if you can install a software program to make it freeze or bsod.
    If it does not freeze then stress test the GPU with FurMark and monitor the temperature and monitor for artifacts.
    Record the duration of testing and the maximum temperature. (This will be with the Nvidia graphics)
      My ComputerSystem Spec

  9.   My ComputersSystem Spec


  10. Posts : 19,453
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Sep 2017 #480

    The Intel driver update utility was a faulting application.
    It did not bsod.

    Code:
    9/16/2017 4:03 AM    Application Error    Faulting application name: DSATray.exe, version: 0.0.0.0, time stamp: 0x598ca911
    Faulting module name: KERNELBASE.dll, version: 10.0.15063.608, time stamp: 0xadaa6ed6
    Exception code: 0xe0434352
    Fault offset: 0x000eb832
    Faulting process id: 0x2978
    Faulting application start time: 0x01d32ea0aaae9a5f
    Faulting application path: C:\Program Files (x86)\Intel Driver Update Utility\DSATray.exe
    Faulting module path: C:\Windows\System32\KERNELBASE.dll
    Report Id: b5db3c4d-7b17-42ad-a3f7-08b1f84a400f
    Faulting package full name: 
    Faulting package-relative application ID:
      My ComputerSystem Spec


 
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