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  1.    15 Sep 2017 #441
    Join Date : Apr 2017
    Posts : 8,644
    windows 10 professional version 1607 build 14393.969 64 bit

    How do you follow up with them?
    What did they offer in the way of fixes?
    It appears they typed don't install the app center?
    That's it?
    No information provided on the driver?
    No information on it's purpose?
    No information about whether it could impact freezing?
      My ComputerSystem Spec
  2.    15 Sep 2017 #442
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    Quote Originally Posted by zbook View Post
    How do you follow up with them?
    What did they offer in the way of fixes?
    It appears they typed don't install the app center?
    That's it?
    No information provided on the driver?
    No information on it's purpose?
    No information about whether it could impact freezing?

    right??! Not exactly what I'd call helpful at all... I'm headed into the office in 15 minutes. I'll reinstall windows without internet. Then just restart and open things and see if I get any errors? Check behavior restarting and shutting down? If all goes well then connect to internet and let it update?
      My ComputersSystem Spec
  3.    15 Sep 2017 #443
    Join Date : Apr 2017
    Posts : 8,644
    windows 10 professional version 1607 build 14393.969 64 bit

    Just completed speaking with Gigabyte.

    Was your purchase in Japan from a store or from when you were in USA?

    Yes clean install with no internet.

    If no bsod and no freeze then connect to internet and perform updates.

    Check the computer system with reboots too.
      My ComputerSystem Spec
  4.    15 Sep 2017 #444
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    Quote Originally Posted by zbook View Post
    Just completed speaking with Gigabyte.

    Was your purchase in Japan from a store or from when you were in USA?

    Yes clean install with no internet.

    If no bsod and no freeze then connect to internet and perform updates.

    Check the computer system with reboots too.
    purchased from Amazon Japan on February 21, 2016
      My ComputersSystem Spec
  5.    15 Sep 2017 #445
    Join Date : Apr 2017
    Posts : 8,644
    windows 10 professional version 1607 build 14393.969 64 bit

    It's 3 years warranty so you are covered
      My ComputerSystem Spec
  6.    15 Sep 2017 #446
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    but do I have to go through Japan. They more often than not don't speak English...
      My ComputersSystem Spec
  7.    15 Sep 2017 #447
    Join Date : Apr 2017
    Posts : 8,644
    windows 10 professional version 1607 build 14393.969 64 bit

    In USA they include shipping and outside USA you need to deal with local dealer.
    You have not yet crossed the bridge yet but you know that there is warranty coverage.
      My ComputerSystem Spec
  8.    15 Sep 2017 #448
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    OK. Headed into the office. I'll let you know when I've finished the reinstall
      My ComputersSystem Spec
  9.    15 Sep 2017 #449
    Join Date : Apr 2017
    Posts : 8,644
    windows 10 professional version 1607 build 14393.969 64 bit

    Okay
      My ComputerSystem Spec
  10.    15 Sep 2017 #450
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    Quote Originally Posted by zbook View Post
    Okay
    Do I need to run verifier or run any of the sac /scannow commands? Or just open the built in browsers windows,etc...?
      My ComputersSystem Spec

 
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