Windows 10: BSOD when updating iTunes/Nvidia Solved

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  1.    14 Sep 2017 #391

      My ComputersSystem Spec

  2.    14 Sep 2017 #392

      My ComputersSystem Spec

  3.    14 Sep 2017 #393


    Office pc (affected pc)
      My ComputersSystem Spec

  4.    14 Sep 2017 #394

    There’s only 1slot for power connector on that gpu
      My ComputersSystem Spec

  5.    14 Sep 2017 #395

    How do you want me to reply to gigabyte, specifically....
      My ComputersSystem Spec


  6. Posts : 19,352
    windows 10 professional version 1607 build 14393.969 64 bit
       14 Sep 2017 #396

    For gigagbyte see post # 361. Also ask them to where in the bios to view 3.5, 5, and 12 v numbers.
    When you swapped the video cards the card from your home computer malfunctioned in a similar fashion to the one that was initially in the computer. When you are at home please run the FurMark stress test on the business GPU in the home computer and report into the thread whether it freezes or not. If there is no freeze and you are able to please perform the full stress test indicating the duration of testing and the maximum temperature. Please make sure that the home computer is not over clocked.
    And please reread the GPU Furmark link before starting the test on the home computer: FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
      My ComputerSystem Spec

  7.    14 Sep 2017 #397

    How do you want me to reply to gigabyte, specifically....
      My ComputersSystem Spec


  8. Posts : 19,352
    windows 10 professional version 1607 build 14393.969 64 bit
       14 Sep 2017 #398

    Something similar to this:
    After my computer (speecy txt. attached) had a clean install of Windows 10 version 1703 the Gigabyte website was used to download fresh drivers. When windows driver verifier was turned on there was an immediate BSOD displaying GDRV.sys as the misbehaving driver. How do you troubleshoot this misbehaving driver? How do you specifically uninstall just this driver and if you do so does it need to be reinstalled? What is the function of this driver? Does performance suffer if this driver is not installed? If this driver needs to be installed are there other versions of this driver for my computer's configuration and operating system. If this driver is the cause of another bsod how does it get fixed?

    On the Gigabyte website some of the applications/drivers had prerequisites. When you view the Speecy report have all the prerequisites been installed? Is there something else that needs to be done so that the computer environment is stable and the Gigabyte drivers do not BSOD?

    How do you find in the bios the Gigabyte report for 3.5, 5, and 12 V. to evaluate computer freezing that occurs when performing typical tasks such as downloading many varieties of software. How would you evaluate the Gigabyte motherboard? And how do you evaluate/gauge the Gigabyte motherboard / applications /driver performance at stock and under stress?

    With a fresh install of the operating system and drivers the computer frequently freezes. The GPU was swapped with another computer and the GPU card which was not problematic in the other computer became problematic when attached to the motherboard under routine use. In addition the freezing got worse with stress testing. The second GPU had freezing problems similar to the first GPU when attached to the motherboard.

    Please outline in as much detail as possible the steps to troubleshoot the Gigabyte hardware and software.

    Ask them how to follow up with the test results.
      My ComputerSystem Spec

  9.    14 Sep 2017 #399

    zbook said: View Post
    Something similar to this:
    After my computer (speecy txt. attached) had a clean install of Windows 10 version 1703 The Gigabyte website was used to download fresh drivers. When windows driver verifier was turned on there was an immediate BSOD displaying GDRV.sys as the misbehaving driver. How do you troubleshoot this misbehaving driver? How do you specifically uninstall just this driver and if you do so does it need to be reinstalled? What is the function of this driver? Does performance suffer if this driver is not installed? If this driver needs to be installed are there other versions of this driver for my computer's configuration and operating system. If this driver is the cause of another bsod how does it get fixed?

    On the Gigabyte website some of the applications/drivers had prerequisites. When you view the Speecy report have all the prerequisites been installed? Is there something else that needs to be done so that the computer environment is stable and the Gigabyte drivers do not BSOD?

    How do you find in the bios the Gigabyte report for 3.5, 5, and 12 V. To evaluate computer freezing that occurs when downloading many varieties of software how would you evaluate the Gigabyte motherboard? And how do you evaluate/gauge the Gigabyte motherboard / applications /driver performance at stock and under stress?

    With a fresh install of the operating system and drivers the computer frequently freezes. The GPU was swapped with another computer and the GPU card which was not problematic in the other computer cannot be stressed without freezing.

    Please outline in as much detail as possible the steps to troubleshoot the Gigabyte hardware and software.

    Ask them how to follow up with the test results.
    Thanks. I'll send that when I go into the office in an hour. running FurMark at home now. Will post details soon
      My ComputersSystem Spec


  10. Posts : 19,352
    windows 10 professional version 1607 build 14393.969 64 bit
       14 Sep 2017 #400

    For the office computer please reinstall the Gigabyte software/driver that had BSOD using windows driver verifier: GDRV.sys
    Do you remember whether the BSOD only occurred with windows driver verifier or whether it had occurred spontaneously?
    Once the Gigabyte application/driver is reinstalled please perform the FurMark GPU testing again and see whether there is any change in the performance. If it produces a BSOD please post a new zip.

    The driver GDRV.sys is the Gigabyte motherboard power utility driver. So this will be a different environment for the testing.
      My ComputerSystem Spec


 
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