Windows 10: BSOD when updating iTunes/Nvidia Solved

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  1. Posts : 19,453
    windows 10 professional version 1607 build 14393.969 64 bit
       25 Aug 2017 #31

    Many problems may be able to be fixed (dism, usb etc.) with an in place upgrade repair:
    It should save files and applications.
    Steps:
    open file explorer > this PC > insert windows 10 iso into any usb port > identify windows 10 iso within file explorer > click on it to find the setup or setup.exe file > launch the file > make sure you do not click install: instead look in the left lower corner and click on repair your PC > follow the text and images in the link:
    Repair Install Windows 10 with an In-place Upgrade Windows 10 Installation Upgrade Tutorials
      My ComputerSystem Spec

  2.    25 Aug 2017 #32

    From the full memory.dmp you posted, I see that you are getting power state failures due to a blocked USB I/O request.

    Specifically it is pointing to
    Code:
    USB\VID_04F9&PID_02F8\BROJ6F153733
    To rule out an issue with your usb drivers, have you updated to the latest intel chipset drivers?
    They can be found using this guide

    Also, do you still have a brother printer plugged in via USB? If so, please disconnect it as a troubleshooting measure. If that stops the bugchecks from occuring, I'd strongly suggest updating the driver.

    Here is a link to Brother's official driver page for your model
      My ComputerSystem Spec

  3.    25 Aug 2017 #33

    Spectrum said: View Post
    From the full memory.dmp you posted, I see that you are getting power state failures due to a blocked USB I/O request.
    Intel driver utility found no upgrades.

    Updating brother driver, but the latest one is from 2013.....
    Specifically it is pointing to
    Code:
    USB\VID_04F9&PID_02F8\BROJ6F153733
    To rule out an issue with your usb drivers, have you updated to the latest intel chipset drivers?
    They can be found using this guide

    Also, do you still have a brother printer plugged in via USB? If so, please disconnect it as a troubleshooting measure. If that stops the bugchecks from occuring, I'd strongly suggest updating the driver.

    Here is a link to Brother's official driver page for your model
    Intel driver utility found no upgrades.

    Updating brother driver, but the latest one is from 2013.....
      My ComputersSystem Spec

  4.    25 Aug 2017 #34

    If you experience another crash, I'd be interested in seeing the new memory.dmp along with your standard log collection .zip.
      My ComputerSystem Spec

  5.    26 Aug 2017 #35

    Spectrum said: View Post
    If you experience another crash, I'd be interested in seeing the new memory.dmp along with your standard log collection .zip.
    memory.dmp collection log
      My ComputersSystem Spec


  6. Posts : 19,453
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Aug 2017 #36

    The memory.dmp I was not able to open (rar format)
    Can you send it as a one drive or drop box share link?
    Were you able to perform an in place upgrade repair?

    The latest mini dump misbehaving driver was: iaStorA.sys
    Please download and install the Intel Rapid storage technology software/drivers

    The Intel Driver Update Utility was also reported as a faulting application and problem signature.
    Please uninstall the application during the troubleshooting process.

    Download Intel® Rapid Storage Technology (Intel® RST)
    Downloads for Intel® Rapid Storage Technology (Intel® RST)
    Downloads for Intel® Rapid Storage Technology (Intel® RST) Drivers

    iaStorA.sys Intel RST (Rapid Storage Technology) driver http://downloadcenter.intel.com/Default.aspx XP


    Code:
    iaStorA      iaStorA                iaStorA                Kernel        Boot       Running    OK         TRUE        FALSE        4,096             1,310,720   0          7/27/2015 6:26:48 PM   C:\WINDOWS\system32\drivers\iaStorA.sys
    Code:
    8/26/2017 5:59 AM    Application Error    Faulting application name: DSATray.exe, version: 2.9.0.2, time stamp: 0x598ca911
    Faulting module name: KERNELBASE.dll, version: 10.0.15063.502, time stamp: 0xc3955624
    Exception code: 0xe0434352
    Fault offset: 0x000eb802
    Faulting process id: 0x209c
    Faulting application start time: 0x01d31e308221b8f9
    Faulting application path: C:\Program Files (x86)\Intel Driver Update Utility\DSATray.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: cd53b032-8624-466e-8d23-d8b53b2f4bc9
    Faulting package full name: 
    Faulting package-relative application ID:8/26/2017 5:48 AM    Application Error    Faulting application name: DSATray.exe, version: 2.9.0.2, time stamp: 0x598ca911
    Faulting module name: KERNELBASE.dll, version: 10.0.15063.502, time stamp: 0xc3955624
    Exception code: 0xe0434352
    Fault offset: 0x000eb802
    Faulting process id: 0x3774
    Faulting application start time: 0x01d31e2ef32497ea
    Faulting application path: C:\Program Files (x86)\Intel Driver Update Utility\DSATray.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: 70b58dbd-9c4d-4e92-8762-57b033a4e2b3
    Faulting package full name: 
    Faulting package-relative application ID:


    Code:
    Windows Error Reporting:+++ WER0 +++:
    Fault bucket 129529621753, type 5
    Event Name: CLR20r3
    Response: Not available
    Cab Id: 0
    
    
    Problem signature:
    P1: DSATray.exe
    P2: 2.9.0.2
    P3: 598ca911
    P4: DSAUtility
    P5: 2.9.0.2
    P6: 598ca907
    P7: 11
    P8: 11
    P9: System.Exception
    P10: 
    
    
    
    
    +++ WER1 +++:
    Fault bucket 129529621753, type 5
    Event Name: CLR20r3
    Response: Not available
    Cab Id: 0
    
    
    Problem signature:
    P1: DSATray.exe
    P2: 2.9.0.2
    P3: 598ca911
    P4: DSAUtility
    P5: 2.9.0.2
    P6: 598ca907
    P7: 11
    P8: 11
    P9: System.Exception
    P10:
      My ComputerSystem Spec

  7.    26 Aug 2017 #37

    zbook said: View Post
    The memory.dmp I was not able to open (rar format)
    Can you send it as a one drive or drop box share link?
    Were you able to perform an in place upgrade repair?

    The latest mini dump misbehaving driver was: iaStorA.sys
    Please download and install the Intel Rapid storage technology software/drivers

    Download Intel® Rapid Storage Technology (Intel® RST)
    Downloads for Intel® Rapid Storage Technology (Intel® RST)
    Downloads for Intel® Rapid Storage Technology (Intel® RST) Drivers

    iaStorA.sys Intel RST (Rapid Storage Technology) driver http://downloadcenter.intel.com/Default.aspx XP


    Code:
    iaStorA      iaStorA                iaStorA                Kernel        Boot       Running    OK         TRUE        FALSE        4,096             1,310,720   0          7/27/2015 6:26:48 PM   C:\WINDOWS\system32\drivers\iaStorA.sys
    tried to create USB media to do a repair install, PC crashed both times verifying the download....

    Installed RST yesterday...I'll try again today.

    Isn't what I used above a OneDrive link? It won't allow me to just upload the .dmp file without zipping it. Says i do not have permissions....
      My ComputersSystem Spec


  8. Posts : 19,453
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Aug 2017 #38

    Were you able to perform windows updates without failed KB# or error code?

    Were you able to open device manager and update USBHUB3?

    The prior post was updated.

    The event log is still in a foreign language?
    fBA T[o[ 'ENGLISHTREE: yucca_81@yahoo.com:' ͐*Albg[N fBA foCXƃfBALĂ܂B


    VXe͐ɃVbg_EOɍċN܂B̃G[́AVXẻ̒~ANbVA܂͗\Ȃd̎Ւfɂ*”\ ܂B
      My ComputerSystem Spec


  9. Posts : 19,453
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Aug 2017 #39

    Open administrative command prompt and type or copy and paste: shutdown /r /o /f /t 00
    The computer will reboot to the windows advanced troubleshooting menu.
    Perform a restore or reset with save files.


    See if by trial and error if you can modify anything using this link so that the event log is in English and will allow scanning and reading.

    Language - Add, Remove, and Change in Windows 10 Windows 10 General Tips Tutorials


    Were you able to interpret any of the characters / words in the above post that appear in a foreign language?

    The other thing that you can do is to download and install the Intel Chip set software:
    Downloads for Intel® Chipset Software Installation Utility

    And after this download attempt to perform the in place upgrade repair again.

    Later in the day I'll catch up with you to see the progress.
      My ComputerSystem Spec


  10. Posts : 19,453
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Aug 2017 #40

    Were you able to use a camera or smart phone camera to take a picture of the Memtest86+ results?
    Did you use Memtest or memtest86+?
    How many passes?

    See if you can perform any of these steps from the earlier posts:
    chkdsk /x /f /r
    HD error, health, benchmark scanning
    system restore or reset with save files
    in place up grade repair
    Alter the language settings to be able to read the event log.
      My ComputerSystem Spec


 
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