BSOD when updating iTunes/Nvidia

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  1. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #351

    zbook said:
    How many times have you attempted to install Adobe Reader and what has happened during each attempted installation?

    What other software needs to be installed?

    How many times have you attempted to install Google Chrome and what has happened during each attempted installation?

    Are you able to use these browsers:
    Edge
    IE
    Firefox


    What happened when you attempted to contact Gigabyte?

    Have you also tried their forum?
    I tried installing adobe reader 3 times.

    after we did selective restart and task manager I could finish the install process without freezing, but was then told that I already have a newer version installed already....

    Have no trouble using Chrome, just seems to crash/freeze when I am checking websites as I am installing software. I don't see Chrome as being an issue.

    Still need to install
    Adobe Photoshop
    Illustrator
    iTunes
    my wife's auto-payment system for the school
    infranview



    Nothing has happened from Gigabyte. I see the question still unanswered...
    Answer: The ticket is being processed.
      My Computers


  2. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #352

    What is the status of windows driver verifer?

    Install the remaining software programs one at a time and reboot after each one.
      My Computer


  3. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #353

    driver verifier is running for all non windows drivers
      My Computers


  4. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #354

    including or excluding GDRV.SYS?
    How long has it been running without a bsod?
    If it has been more than 36 hours you can turn off windows driver verifier.
    Open administrative command prompt and type or copy and paste: verifier /reset

    Once gdrv.sys and the other software have been installed you can retest by turning on windows driver verifer and if there are no bsod for 36 hours can conclude the troubleshooting.

    Later in the day I'll catch up with you as it is 2:03 AM here
      My Computer


  5. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #355

    no BSOD but the PC keeps locking up and shutting down. Just did it again while installing photoshop.

    Adobe reader I can see the installation in C:\Program Files (x86)\Adobe\Acrobat Reader DC but I cannot open the program, nor do I see the program available to uninstall in system...

    The dashlane program does not let me log in under my current username and password. always tells me invalid credentials...

    I no longer see GDVR.sys under verifier so i no longer have to exclude it anymore....
      My Computers


  6. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #356
      My Computers


  7. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #357

    What are the BIOS 3.3, 5 and 12 voltage values?

    What are the CPU voltage and frequency?

    PSU - Test DC Output Voltage - Windows 7 Help Forums


    In the left lower corner search type reliability > open reliability control panel > click on columns with a red circle and white x > post last 3 images into the thread

    If there are yellow triangles with black exclamation marks you can post additional images.

    Reliability Monitor is the Best Windows Troubleshooting Tool You Arent Using
    Last edited by zbook; 12 Sep 2017 at 15:53.
      My Computer


  8. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #358

    zbook said:
    What are the BIOS 3.3, 5 and 12 voltage values?

    What are the CPU voltage and frequency?

    PSU - Test DC Output Voltage - Windows 7 Help Forums


    In the left lower corner search type reliability > open reliability control panel > click on columns with a red circle and white x > post last 3 images into the thread

    If there are yellow triangles with black exclamation marks you can post additional images.

    Reliability Monitor is the Best Windows Troubleshooting Tool You Arent Using
    I don't have the testing gear for the voltage testing....

    reliability pics
    Attachment 153061Attachment 153062Attachment 153063Attachment 153064
      My Computers


  9. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #359

    When you view the bios in the computer menu isn't there information displayed that has frequencies and voltages?
    The other option is to measure them.
    But there should be data displayed in the bios menu.
      My Computer


  10. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #360

    I'll check the BIOS today. Got an ineffectual response from Gigabyte today..Did you experience the crashes before adding app center? Have you tried uninstalling it, do the crashes continue....I then wrote....I have uninstalled app center, but the computer continues to freeze. Not always BSOD, just locks up and then shuts down
      My Computers


 
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