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  1.    11 Sep 2017 #341
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    Click image for larger version. 

Name:	verifier.jpg 
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ID:	152742what I have selected for verifier
      My ComputersSystem Spec
  2.    11 Sep 2017 #342
    Join Date : Apr 2017
    Posts : 8,644
    windows 10 professional version 1607 build 14393.969 64 bit

    When viewing the provider column are there other drivers listed that are non-Microsoft drivers?
    Are they below the Microsoft drivers?
    In the above post was the provider column sorted?
      My ComputerSystem Spec
  3.    11 Sep 2017 #343
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Name:	also.jpg 
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ID:	152886yes, I also see these....I get crashes when installing almost anything. Adobe reader...crash...Firefox...OK...DASHLANE...crashed
      My ComputersSystem Spec
  4.    11 Sep 2017 #344
    Join Date : Apr 2017
    Posts : 8,644
    windows 10 professional version 1607 build 14393.969 64 bit

    There seems to be a domain/server problem.
    Please post a new zip: BSOD Crashes and Debugging - Windows 10 Forums

    Any contact yet with Gigabyte?

    Place the computer in clean boot and see what happens when you attempt to download and install the software.

    This is the method using administrative command prompt:

    Open administrative command prompt and type or copy and paste these commands:

    1) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)


    2) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)

    https://support.microsoft.com/en-us/...oot-in-windows

    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

    3) shutdown /r (you will reboot the computer so that it is in clean boot)


    Evaluate the performance on your computer in clean boot during typical use and when installing Adobe software and Google Chrome.


    If you have problems installing software in clean boot then switch to safe mode with networking and see if you can install the software without problems.

    Please report your progress in the thread.

    For any new bsod please post a new zip:

    BSOD - Posting Instructions - Windows 10 Forums


    If you have problems installing Adobe and Chrome also post a new zip if the problem occurs in clean boot and safe mode.
    Last edited by zbook; 12 Sep 2017 at 00:24.
      My ComputerSystem Spec
  5.    12 Sep 2017 #345
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter
      My ComputersSystem Spec
  6.    12 Sep 2017 #346
    Join Date : Oct 2015
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    WIn 10 pro 64bit
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    I can install Dashlane without issue and it's telling me that I already have a newer version of adobe already installed...
      My ComputersSystem Spec
  7.    12 Sep 2017 #347
    Join Date : Apr 2017
    Posts : 8,644
    windows 10 professional version 1607 build 14393.969 64 bit

    In the event log there are entries indicating unexpected shutdown/crash.
    There were no new windows error reporting.
    There were no new BSOD.
    The event log has a reference that may enable you to troubleshoot one of the problems:


    Network access - Restrict clients allowed to make remote calls to SAM | Microsoft Docs



    Code:
    Event[3613]:  Log Name: System  Source: EventLog  Date: 2017-09-12T13:32:26.042  Event ID: 6008  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: ENGLISHTREE  Description: The previous system shutdown at 1:15:04 PM on ?9/?12/?2017 was unexpected.

    Code:
    Event[3623]:  Log Name: System  Source: Microsoft-Windows-Kernel-Power  Date: 2017-09-12T13:32:22.941  Event ID: 41  Task: N/A  Level: Critical  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: ENGLISHTREE  Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Code:
    Event[3640]:  Log Name: System  Source: Microsoft-Windows-Directory-Services-SAM  Date: 2017-09-12T13:32:25.753  Event ID: 16962  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: ENGLISHTREE  Description: Remote calls to the SAM database are being restricted using the default security descriptor: O:SYG:SYD:(A;;RC;;;BA).For more information please see http://go.microsoft.com/fwlink/?LinkId=787651.

    Code:
    Event[3662]:  Log Name: System  Source: EventLog  Date: 2017-09-12T13:35:34.348  Event ID: 6008  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: ENGLISHTREE  Description: The previous system shutdown at 1:32:26 PM on ?9/?12/?2017 was unexpected.
    Code:
    Event[3672]:  Log Name: System  Source: Microsoft-Windows-Kernel-Power  Date: 2017-09-12T13:35:22.066  Event ID: 41  Task: N/A  Level: Critical  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: ENGLISHTREE  Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Code:
    Event[3690]:  Log Name: System  Source: Microsoft-Windows-Directory-Services-SAM  Date: 2017-09-12T13:35:34.116  Event ID: 16962  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: ENGLISHTREE  Description: Remote calls to the SAM database are being restricted using the default security descriptor: O:SYG:SYD:(A;;RC;;;BA).For more information please see http://go.microsoft.com/fwlink/?LinkId=787651.
    Code:
    Event[3594]:  Log Name: System
      Source: Microsoft-Windows-DistributedCOM
      Date: 2017-09-12T09:24:12.302
      Event ID: 10016
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: Classic
      User: S-1-5-21-2869365314-1512480844-1656693658-1001
      User Name: ENGLISHTREE\yucca
      Computer: ENGLISHTREE
      Description: 
    The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
    {C2F03A33-21F5-47FA-B4BB-156362A2F239}
     and APPID 
    {316CDED5-E4AE-4B15-9113-7055D84DCC97}
     to the user ENGLISHTREE\yucca SID (S-1-5-21-2869365314-1512480844-1656693658-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.Cortana_1.8.12.15063_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742). This security permission can be modified using the Component Services administrative tool.

    Code:
    Event[3590]:  Log Name: System
      Source: Microsoft-Windows-Time-Service
      Date: 2017-09-12T08:21:47.394
      Event ID: 158
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: ENGLISHTREE
      Description: 
    The time provider 'VMICTimeProvider' has indicated that the current hardware and operating environment is not supported and has stopped. This behavior is expected for VMICTimeProvider on non-HyperV-guest environments. This may be the expected behavior for the current provider in the current operating environment as well.
    Code:
    Event[3553]:  Log Name: System
      Source: BROWSER
      Date: 2017-09-11T15:17:40.506
      Event ID: 8032
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: ENGLISHTREE
      Description: 
    The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{6F1BAB86-4B85-4FDF-B380-1FA3899CEB74}. The backup browser is stopping.

    Code:
    Event[3550]:  Log Name: System
      Source: BROWSER
      Date: 2017-09-11T15:16:39.630
      Event ID: 8021
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: ENGLISHTREE
      Description: 
    The browser service was unable to retrieve a list of servers from the browser master \\OBA on the network \Device\NetBT_Tcpip_{6F1BAB86-4B85-4FDF-B380-1FA3899CEB74}.
     
     Browser master: \\OBA
     Network: \Device\NetBT_Tcpip_{6F1BAB86-4B85-4FDF-B380-1FA3899CEB74}
     
     This event may be caused by a temporary loss of network connectivity. If this message appears again, verify that the server is still connected to the network. The return code is in the Data text box.

    Code:
    Event[3548]:  Log Name: System
      Source: Microsoft-Windows-DistributedCOM
      Date: 2017-09-11T15:16:11.896
      Event ID: 10016
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: Classic
      User: S-1-5-21-2869365314-1512480844-1656693658-1001
      User Name: ENGLISHTREE\yucca
      Computer: ENGLISHTREE
      Description: 
    The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
    {C2F03A33-21F5-47FA-B4BB-156362A2F239}
     and APPID 
    {316CDED5-E4AE-4B15-9113-7055D84DCC97}
     to the user ENGLISHTREE\yucca SID (S-1-5-21-2869365314-1512480844-1656693658-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.Cortana_1.8.12.15063_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742). This security permission can be modified using the Component Services administrative tool.
    
    
    Event[3549]:
      Log Name: System
      Source: Microsoft-Windows-DistributedCOM
      Date: 2017-09-11T15:16:11.927
      Event ID: 10016
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: Classic
      User: S-1-5-21-2869365314-1512480844-1656693658-1001
      User Name: ENGLISHTREE\yucca
      Computer: ENGLISHTREE
      Description: 
    The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
    {C2F03A33-21F5-47FA-B4BB-156362A2F239}
     and APPID 
    {316CDED5-E4AE-4B15-9113-7055D84DCC97}
     to the user ENGLISHTREE\yucca SID (S-1-5-21-2869365314-1512480844-1656693658-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.Cortana_1.8.12.15063_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742). This security permission can be modified using the Component Services administrative tool.

    Code:
    Event[3535]:  Log Name: System
      Source: Microsoft-Windows-Directory-Services-SAM
      Date: 2017-09-11T15:15:03.734
      Event ID: 16962
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: ENGLISHTREE
      Description: 
    Remote calls to the SAM database are being restricted using the default security descriptor: O:SYG:SYD:(A;;RC;;;BA).
    For more information please see http://go.microsoft.com/fwlink/?LinkId=787651.
      My ComputerSystem Spec
  8.    12 Sep 2017 #348
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    It's strange. I installed Dashlane (password manager) logged in with the correct user name and password and it tells me it's an invalid login....uninstalled it.

    No new BSOD, but something was causing the freezing/shutdowns.... wonder what it is.

    Still no word from Gigabyte....
      My ComputersSystem Spec
  9.    12 Sep 2017 #349
    Join Date : Apr 2017
    Posts : 8,644
    windows 10 professional version 1607 build 14393.969 64 bit

    It appears that you are having domain / server problems.
    See the 3rd and 6th code entries in post #347.

    In post# 347 I added other problem entries in the event log.
      My ComputerSystem Spec
  10.    12 Sep 2017 #350
    Join Date : Apr 2017
    Posts : 8,644
    windows 10 professional version 1607 build 14393.969 64 bit

    How many times have you attempted to install Adobe Reader and what has happened during each attempted installation?

    What other software needs to be installed?

    How many times have you attempted to install Google Chrome and what has happened during each attempted installation?

    Are you able to use these browsers:
    Edge
    IE
    Firefox


    What happened when you attempted to contact Gigabyte?

    Have you also tried their forum?




    See if you can use the method in this link:
    https://helpx.adobe.com/acrobat/kb/troubleshoot-reader-installation-windows.html

    Gigabyte:
    http://www.gigabyte.us/Support/Technical-Support
    https://www.gigabyte.com/Contact
    http://www.gigabyte.jp/


    Is Windows driver verifier on and working?
    How long has it been on without a crash with the misbehaving driver unchecked?


    Have not seen you post for more than 20 minutes. Will catch up with you later in the day.
    Please post answers to the above.
    Last edited by zbook; 12 Sep 2017 at 01:37.
      My ComputerSystem Spec

 
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