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  1.    09 Sep 2017 #331
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    ENGLISHTREE-Sat_09_09_2017_205228_72.zip
    looks like I'm not going to install anything until tomorrow. I'll probably be around about 3-4 pm Pacific time.
      My ComputersSystem Spec
  2.    09 Sep 2017 #332
    Join Date : Apr 2017
    Posts : 8,644
    windows 10 professional version 1607 build 14393.969 64 bit

    There were crash dump failures in the event log and when that happens there is not mini dump file to debug. The last crashes in the Windows error reporting were related to the Intel driver update utility. Please confirm that it has been un-installed.

    See if you can contact gigabyte for the confirmed misbehaving driver (there were 7 BSOD)

    All of the confirmed BSOD have been related to Gigabyte GDRV.SYS (Gigabyte tools) and Intel DSAtray (driver update utility).


    Code:
    9/9/2017 6:41 AM    Windows Error Reporting    Fault bucket 129529621423, type 5
    Event Name: CLR20r3
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: DSATray.exe
    P2: 2.9.0.2
    P3: 598ca911
    P4: System.ServiceModel
    P5: 4.7.2046.0
    P6: 589c0cb1
    P7: 4ec3
    P8: 173
    P9: DI4EQZGVCWKDLTHKQTZWPXE3YRFKN1I2
    P10: 
    
    Attached files:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8D0C.tmp.mdmp
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8E46.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8E45.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8E55.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_DSATray.exe_22e8423a73983242a997d4fb7ced61a646b533_bf62af72_20629d1a
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: bcfd1c72-126a-42d9-a3ff-ffa9c321b181
    Report Status: 268435456
    Hashed bucket: 2d7237e036447f1422b5d6ceaf3eb0fb9/9/2017 6:41 AM    Application Error    Faulting application name: DSATray.exe, version: 2.9.0.2, time stamp: 0x598ca911
    Faulting module name: KERNELBASE.dll, version: 10.0.15063.502, time stamp: 0xc3955624
    Exception code: 0xe0434352
    Fault offset: 0x000eb802
    Faulting process id: 0x1d90
    Faulting application start time: 0x01d3293589d8653c
    Faulting application path: C:\Program Files (x86)\Intel Driver Update Utility\DSATray.exe
    Faulting module path: C:\Windows\System32\KERNELBASE.dll
    Report Id: bcfd1c72-126a-42d9-a3ff-ffa9c321b181
    Faulting package full name: 
    Faulting package-relative application ID:

    Code:
    Event[944]:  Log Name: System
      Source: Service Control Manager
      Date: 2017-09-09T11:41:08.972
      Event ID: 7045
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: S-1-5-21-2869365314-1512480844-1656693658-1001
      User Name: ENGLISHTREE\yucca
      Computer: ENGLISHTREE
      Description: 
    A service was installed in the system.
    
    
    Service Name:  gdrv
    Service File Name:  C:\Windows\gdrv.sys
    Service Type:  kernel mode driver
    Service Start Type:  demand start
    Service Account:
      My ComputerSystem Spec
  3.    09 Sep 2017 #333
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    No response so far from Gigabyte....
      My ComputersSystem Spec
  4.    09 Sep 2017 #334
    Join Date : Apr 2017
    Posts : 8,644
    windows 10 professional version 1607 build 14393.969 64 bit

    If you have had any bsod please post a new zip.

    In addition to Gigabyte support there is a Gigabyte forum. On the forum there seem to others with the same misbehaving driver.

    At this time on your PC this driver has misbehaved with windows driver verifier.
    It is unknown whether it will bsod without windows driver verifier.

    So continue to install software and submit a zip for any new bsod.
      My ComputerSystem Spec
  5.    09 Sep 2017 #335
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    not sure if I'm going into the office today or not. If I do, I'll keep installing programs.
      My ComputersSystem Spec
  6.    10 Sep 2017 #336
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    still nothing from Gigabyte... I am seeing a pattern of sorts. I went and tried to install Adobe Reader DC. While waiting for the install to finish I opened Chrome to type about my progress. As soon as Chrome started to open the computer froze, mid install and shut down eventually. This behavior has repeated itself numerous times....
      My ComputersSystem Spec
  7.    10 Sep 2017 #337
    Join Date : Apr 2017
    Posts : 8,644
    windows 10 professional version 1607 build 14393.969 64 bit

    Use another browser such as Edge, Firefox, IE, etc.
    Once you have all of the other software installed you can try again with Chrome.
    Once there are sufficient problems in the logs it may be possible to see what information it collected and possibly troubleshoot.

    Turn Windows driver verifer on if it is not already on and see if there are any new bsod.
    Make sure the known misbehaving driver is not tested until it is fix via information from Gigabyte.
      My ComputerSystem Spec
  8.    11 Sep 2017 #338
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    ENGLISHTREE-Mon_09_11_2017_144746_11.zip
    latest crash trying to install Arrobat reader DC...gets to about 76% and crashes the PC
      My ComputersSystem Spec
  9.    11 Sep 2017 #339
    Join Date : Apr 2017
    Posts : 8,644
    windows 10 professional version 1607 build 14393.969 64 bit

    The last BSOD documented was on 9/9/2017
    There were crashes and unexpected shutdowns as noted below.
    These are some of the entries in the event log:

    Code:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Code:
    The previous system shutdown at 10:12:08 AM on ?9/?11/?2017 was unexpected.
    Code:
    Event[3290]:  Log Name: System  Source: Microsoft-Windows-Time-Service  Date: 2017-09-11T10:36:15.157  Event ID: 158  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: ENGLISHTREE  Description: The time provider 'VMICTimeProvider' has indicated that the current hardware and operating environment is not supported and has stopped. This behavior is expected for VMICTimeProvider on non-HyperV-guest environments. This may be the expected behavior for the current provider in the current operating environment as well.
    Code:
    Event[3357]:  Log Name: System  Source: BROWSER  Date: 2017-09-11T12:40:07.609  Event ID: 8032  Task: N/A  Level: Information  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: ENGLISHTREE  Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{6F1BAB86-4B85-4FDF-B380-1FA3899CEB74}. The backup browser is stopping.
    Code:
    Event[3356]:  Log Name: System  Source: BROWSER  Date: 2017-09-11T12:39:06.795  Event ID: 8021  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: ENGLISHTREE  Description: The browser service was unable to retrieve a list of servers from the browser master \\OBA on the network \Device\NetBT_Tcpip_{6F1BAB86-4B85-4FDF-B380-1FA3899CEB74}.  Browser master: \\OBA Network: \Device\NetBT_Tcpip_{6F1BAB86-4B85-4FDF-B380-1FA3899CEB74}  This event may be caused by a temporary loss of network connectivity. If this message appears again, verify that the server is still connected to the network. The return code is in the Data text box.
    Code:
    Event[3356]:  Log Name: System
      Source: BROWSER
      Date: 2017-09-11T12:39:06.795
      Event ID: 8021
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: ENGLISHTREE
      Description: 
    The browser service was unable to retrieve a list of servers from the browser master \\OBA on the network \Device\NetBT_Tcpip_{6F1BAB86-4B85-4FDF-B380-1FA3899CEB74}.
     
     Browser master: \\OBA
     Network: \Device\NetBT_Tcpip_{6F1BAB86-4B85-4FDF-B380-1FA3899CEB74}
     
     This event may be caused by a temporary loss of network connectivity. If this message appears again, verify that the server is still connected to the network. The return code is in the Data text box.
    Code:
    Event[309]:  Log Name: System
      Source: BROWSER
      Date: 2017-09-09T09:41:58.420
      Event ID: 8021
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-DLSFDHG
      Description: 
    The browser service was unable to retrieve a list of servers from the browser master \\OBA on the network \Device\NetBT_Tcpip_{F5B12A08-39B4-49A3-BE90-CD6537559E04}.
     
     Browser master: \\OBA
     Network: \Device\NetBT_Tcpip_{F5B12A08-39B4-49A3-BE90-CD6537559E04}
     
     This event may be caused by a temporary loss of network connectivity. If this message appears again, verify that the server is still connected to the network. The return code is in the Data text box.

    Code:
    Event[371]:  Log Name: System
      Source: Microsoft-Windows-DistributedCOM
      Date: 2017-09-09T09:48:00.908
      Event ID: 10016
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: Classic
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-DLSFDHG
      Description: 
    The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
    {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
     and APPID 
    {4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
     to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
    Code:
    Event[372]:  Log Name: System
      Source: Microsoft-Windows-DistributedCOM
      Date: 2017-09-09T09:48:00.908
      Event ID: 10016
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: Classic
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-DLSFDHG
      Description: 
    The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
    {C2F03A33-21F5-47FA-B4BB-156362A2F239}
     and APPID 
    {316CDED5-E4AE-4B15-9113-7055D84DCC97}
     to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

    Code:
    Event[2625]:  Log Name: System
      Source: Microsoft-Windows-DistributedCOM
      Date: 2017-09-09T14:27:29.748
      Event ID: 10010
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: Classic
      User: S-1-5-21-2869365314-1512480844-1656693658-1001
      User Name: ENGLISHTREE\yucca
      Computer: ENGLISHTREE
      Description: 
    The server {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5} did not register with DCOM within the required timeout.
    Code:
    Event[3356]:  Log Name: System
      Source: BROWSER
      Date: 2017-09-11T12:39:06.795
      Event ID: 8021
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: ENGLISHTREE
      Description: 
    The browser service was unable to retrieve a list of servers from the browser master \\OBA on the network \Device\NetBT_Tcpip_{6F1BAB86-4B85-4FDF-B380-1FA3899CEB74}.
     
     Browser master: \\OBA
     Network: \Device\NetBT_Tcpip_{6F1BAB86-4B85-4FDF-B380-1FA3899CEB74}
     
     This event may be caused by a temporary loss of network connectivity. If this message appears again, verify that the server is still connected to the network. The return code is in the Data text box.
    Code:
    Event[3426]:  Log Name: System
      Source: Microsoft-Windows-DistributedCOM
      Date: 2017-09-11T14:47:34.289
      Event ID: 10016
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: Classic
      User: S-1-5-21-2869365314-1512480844-1656693658-1001
      User Name: ENGLISHTREE\yucca
      Computer: ENGLISHTREE
      Description: 
    The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
    {C2F03A33-21F5-47FA-B4BB-156362A2F239}
     and APPID 
    {316CDED5-E4AE-4B15-9113-7055D84DCC97}
     to the user ENGLISHTREE\yucca SID (S-1-5-21-2869365314-1512480844-1656693658-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.Cortana_1.8.12.15063_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742). This security permission can be modified using the Component Services administrative tool.
    Code:
    Event[3427]:  Log Name: System
      Source: Microsoft-Windows-DistributedCOM
      Date: 2017-09-11T14:47:34.295
      Event ID: 10016
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: Classic
      User: S-1-5-21-2869365314-1512480844-1656693658-1001
      User Name: ENGLISHTREE\yucca
      Computer: ENGLISHTREE
      Description: 
    The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
    {C2F03A33-21F5-47FA-B4BB-156362A2F239}
     and APPID 
    {316CDED5-E4AE-4B15-9113-7055D84DCC97}
     to the user ENGLISHTREE\yucca SID (S-1-5-21-2869365314-1512480844-1656693658-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.Cortana_1.8.12.15063_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742). This security permission can be modified using the Component Services administrative tool.
    Please update the use of windows driver verifier and the use of the computer.

    Which software applications have you been able to install without problems?

    Which software applications have been problematic besides Chrome and Adobe.
    For Adobe which applications have you been able to download without problems and which Adobe programs have been problematic?


    Please provide as much information as possible about the office environment:
    Are you on a server?
    Are you on a domain?
    Last edited by zbook; 11 Sep 2017 at 01:37.
      My ComputerSystem Spec
  10.    11 Sep 2017 #340
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    The office computer is part of a home network

    I have not been able to install anything. The only thing I have tried is the Adobe reader software I mentioned earlier.
      My ComputersSystem Spec

 
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