BSOD when updating iTunes/Nvidia

zbook said:

Please list all of the software that you want to install
Adobe reader?
Adobe flash?
Ccleaner?
Cyberlink?
Java?
Malwarebytes?
Mozilla Firefox?
etc?

firefox
adobe reader
adobe illustrator
itunes
vlc player
dashlane
filezilla
infranview
winRAR

Mistake

zbook said:

Did you undo what you had dragged and dropped?

no, the files are still on C

Did you do a restore?
Somehow the files that you had moved earlier are no longer there.
How did that happen?


What additional power plans are available besides balanced?
Is there a high performance plan option?

Attachment 152510 there were a lot of duplicate files/shortcuts so i deleted those....

Do you want me to go back to barebones WIndows only? We can look at it tomorrow as it's getting late for you there on the West Coast. What do you think? I appreciate all of the time and I'm sorry I haven't understood fully what i needed to do on my end.

Please indicate the available power plans.
Is there a high performance plan?

yes, under optional plans

Download and install:
Speecy: Speccy - System Information - Free Download

Create a support request on gigabyte to get help with the driver gdrv.sys
Give them the report from Speecy so that they have all of the information about your computer.
Ask them to make sure you have all of the applicable drivers installed.
Keep a detailed report of the troubleshooting so that you can post it into this thread.

Turn on windows driver verifier and check all drivers except gdrv.sys
Use the customized settings in this link:
Microsoft Community

Then install one software application at a time.
After each installation reboot.
Stop if you have any hanging.
Stop if you have any BSOD.

Turn on high performance

thanks so much. I'll do that and let you know how it goes. I appreciate the help