BSOD when updating iTunes/Nvidia

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  1. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #301

    zbook said:
    Please list all of the software that you want to install
    Adobe reader?
    Adobe flash?
    Ccleaner?
    Cyberlink?
    Java?
    Malwarebytes?
    Mozilla Firefox?
    etc?
    firefox
    adobe reader
    adobe illustrator
    itunes
    vlc player
    dashlane
    filezilla
    infranview
    winRAR
      My Computers


  2. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #302

    BSOD when updating iTunes/Nvidia


    Mistake
      My Computers


  3. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #303

    zbook said:
    Did you undo what you had dragged and dropped?
    no, the files are still on C
      My Computers


  4. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #304

    Did you do a restore?
    Somehow the files that you had moved earlier are no longer there.
    How did that happen?


    What additional power plans are available besides balanced?
    Is there a high performance plan option?
      My Computer


  5. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #305

    Attachment 152510 there were a lot of duplicate files/shortcuts so i deleted those....
      My Computers


  6. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #306

    Do you want me to go back to barebones WIndows only? We can look at it tomorrow as it's getting late for you there on the West Coast. What do you think? I appreciate all of the time and I'm sorry I haven't understood fully what i needed to do on my end.
      My Computers


  7. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #307

    Please indicate the available power plans.
    Is there a high performance plan?
      My Computer


  8. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #308

    yes, under optional plans
      My Computers


  9. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #309

    Download and install:
    Speecy: Speccy - System Information - Free Download

    Create a support request on gigabyte to get help with the driver gdrv.sys
    Give them the report from Speecy so that they have all of the information about your computer.
    Ask them to make sure you have all of the applicable drivers installed.
    Keep a detailed report of the troubleshooting so that you can post it into this thread.

    Turn on windows driver verifier and check all drivers except gdrv.sys
    Use the customized settings in this link:
    Microsoft Community

    Then install one software application at a time.
    After each installation reboot.
    Stop if you have any hanging.
    Stop if you have any BSOD.

    Turn on high performance
      My Computer


  10. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #310

    thanks so much. I'll do that and let you know how it goes. I appreciate the help
      My Computers


 
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