Windows 10: BSOD when updating iTunes/Nvidia Solved

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  1.    09 Sep 2017 #301

    zbook said: View Post
    Please list all of the software that you want to install
    Adobe reader?
    Adobe flash?
    Mozilla Firefox?
    adobe reader
    adobe illustrator
    vlc player
      My ComputersSystem Spec

  2.    09 Sep 2017 #302

    BSOD when updating iTunes/Nvidia

      My ComputersSystem Spec

  3.    09 Sep 2017 #303

    zbook said: View Post
    Did you undo what you had dragged and dropped?
    no, the files are still on C
      My ComputersSystem Spec

  4. Posts : 15,450
    windows 10 professional version 1607 build 14393.969 64 bit
       09 Sep 2017 #304

    Did you do a restore?
    Somehow the files that you had moved earlier are no longer there.
    How did that happen?

    What additional power plans are available besides balanced?
    Is there a high performance plan option?
      My ComputerSystem Spec

  5.    09 Sep 2017 #305

    Click image for larger version. 

Name:	desktop.jpg 
Views:	2 
Size:	209.5 KB 
ID:	152510 there were a lot of duplicate files/shortcuts so i deleted those....
      My ComputersSystem Spec

  6.    09 Sep 2017 #306

    Do you want me to go back to barebones WIndows only? We can look at it tomorrow as it's getting late for you there on the West Coast. What do you think? I appreciate all of the time and I'm sorry I haven't understood fully what i needed to do on my end.
      My ComputersSystem Spec

  7. Posts : 15,450
    windows 10 professional version 1607 build 14393.969 64 bit
       09 Sep 2017 #307

    Please indicate the available power plans.
    Is there a high performance plan?
      My ComputerSystem Spec

  8.    09 Sep 2017 #308

    yes, under optional plans
      My ComputersSystem Spec

  9. Posts : 15,450
    windows 10 professional version 1607 build 14393.969 64 bit
       09 Sep 2017 #309

    Download and install:
    Speecy: Speccy - System Information - Free Download

    Create a support request on gigabyte to get help with the driver gdrv.sys
    Give them the report from Speecy so that they have all of the information about your computer.
    Ask them to make sure you have all of the applicable drivers installed.
    Keep a detailed report of the troubleshooting so that you can post it into this thread.

    Turn on windows driver verifier and check all drivers except gdrv.sys
    Use the customized settings in this link:
    Microsoft Community

    Then install one software application at a time.
    After each installation reboot.
    Stop if you have any hanging.
    Stop if you have any BSOD.

    Turn on high performance
      My ComputerSystem Spec

  10.    09 Sep 2017 #310

    thanks so much. I'll do that and let you know how it goes. I appreciate the help
      My ComputersSystem Spec

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