BSOD when updating iTunes/Nvidia

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  1. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #21

    Find a flash drive that you can format.
    Create a bootable windows 10 iso: Download Windows 10

    1) When you were in device manger please post information on what you viewed and what steps that you performed.

    right clicked on USBHUB3 disabled it and then uninstalled it. PC froze and I restarted with button on tower.
    2) Are you files backed up?
    no
    3) Had you made an image of the drive?
    no
    4) When was the last time that you had created a restore point?
    I used a restore point yesterday trying to resolve this in the 1st place. I believe it was the 23rd

    mem test 4 passes so far no problems yet
      My Computers


  2. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #22

    Memtest takes approximately 1 -2 hours / GB RAM
    Later today I'll check in on the progress and troubleshoot the findings.
      My Computer


  3. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #23

    zbook said:
    Memtest takes approximately 1 -2 hours / GB RAM
    Later today I'll check in on the progress and troubleshoot the findings.
    on 7/8 no errors yet. Going home for the night. I'll check it in the morning. I can maybe access the computer via teamviewer in lieu of a mouse/keyboard tomorrow.....
      My Computers


  4. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #24

    Memtest finished with no errors. Restarted and for now I have keyboard and mouse functionality.
      My Computers


  5. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #25

    1) sfc /scannow
    Verification 100% complete.cation 16% complete.Verification 15% complete.Verification 15% complete.Verification 15% complete.Verification 14% complete.Verification 14% complete.Verification 13% complete.Verification 13% complete.VerificatioWindows Resource Protection did not find any integrity violations..Verification 11% complete.Verification 11% complete.V

    2) dism /online /cleanup-image /restorehealth
    PS C:\WINDOWS\system32> dism /online /cleanup-image /restorehealthlete.Verification 8% complete.Verification 8% complete.Verification 7% complete.Verification 7% complete.Verification 6%Deployment Image Servicing and Management tooln 6% complete.Verification 5% complete.Verification 5% complete.VerificatiVersion: 10.0.15063.0cation 4% complete.Verification 3% complete.Verification 3% complete.Verification 3% complete.Verification 2% complete.Verification 2% complete.Verification 1% complete.Verification 1% complete.Verification 0% complete.Image Version: 10.0.15063.0[===========================91.5%===================== ]

    stuck here at 91.5%.......

    3) chkdsk /scan
      My Computers


  6. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #26
      My Computers


  7. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #27

    Make sure that the computer is not on a metered network.
    Open administrative command prompt and type or copy and paste:
    1) dism /online /cleanup-image /checkhealth
    2) dism /online /cleanup-image /scanhealth
    3) dism /online /cleanup-image /restorehealth
    With sfc /scannow not finding any integrity violations that indicates the operating system is OK.
    However you may need the dism ability to repair operating system corruption when sfc /scannow is incapable of repairing integrity violations.

    The memory dump link was not able to be opened. Can you send it in a different form?

    Attachment 150443


    4) Perform windows updates
    5) indicate any failed KB# with error code
    6) Has the USBHUB3 been updated so that the mouse and keyboard are working?
    7) when you run the above dism commands also run chkdsk /scan then post the results into the thread:
    right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
      My Computer


  8. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #28

    What form can I send the memory.dmp It says I don't have privileges to share it even tough I am logged on as admin.

    Not at the office right now, but I'll run those in a few hours when I go back.

    If I recall looking at the device manager, USBHUB3 no longer exists there.....

    Windows updates is stuck looking for updates. I left the office with the updates pending and the other
    dism ability still running.
      My Computers


  9. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #29

    Are you able to open file explorer?
      My Computer


  10. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #30

    zbook said:
    Are you able to open file explorer?
    yes I can
      My Computers


 
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