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  1.    09 Sep 2017 #281
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    the version of bluescreenview that I have appears to only open when I click the exe file. I don't see it as an installed program.... I have it..it's sitting in my problem solving folder....
      My ComputersSystem Spec
  2.    09 Sep 2017 #282
    Join Date : Apr 2017
    Posts : 8,644
    windows 10 professional version 1607 build 14393.969 64 bit

    All of the gig drivers you were instructed to install.
    Then you started installing software on you own.
    You installed office and chrome.
    Things were going fine.
    Then you had installed other software and had freezing.
    What was that software that you indicated in the post that you had installed.
      My ComputerSystem Spec
  3.    09 Sep 2017 #283
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    It had to be the gigabyte drivers that were causing the problems. I hadn't installed anything else yet....
      My ComputersSystem Spec
  4.    09 Sep 2017 #284
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    That wasn't an installation. I have files and folders from the previous build folders and files from my documents folder that I was moving from D drive to c/Documents
      My ComputersSystem Spec
  5.    09 Sep 2017 #285
    Join Date : Apr 2017
    Posts : 8,644
    windows 10 professional version 1607 build 14393.969 64 bit

    Look at post #255
    What happened there?
    What was installed?
    There was no freezing prior to that step.
    The drivers had all been installed before turning on windows driver verifer.
      My ComputerSystem Spec
  6.    09 Sep 2017 #286
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    Quote Originally Posted by zbook View Post
    Look at post #255
    What happened there?
    What was installed?
    There was no freezing prior to that step.
    The drivers had all been installed before turning on windows driver verifer.
    again that was migrating documents from D to C and trying to open Chrome while the transfer was happening. I had similar issues in the past where it would mysteriously freeze up and shup down with no BSOD
      My ComputersSystem Spec
  7.    09 Sep 2017 #287
    Join Date : Apr 2017
    Posts : 8,644
    windows 10 professional version 1607 build 14393.969 64 bit

    How come you choose to uninstall Intel software?
      My ComputerSystem Spec
  8.    09 Sep 2017 #288
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    I thought the problem was from what I installed through Gigabyte. It started right after that. I can put it back. All I know id the PC hasn't frozen since I did that...whether that was the culprit or not I have no idea.
      My ComputersSystem Spec
  9.    09 Sep 2017 #289
    Join Date : Apr 2017
    Posts : 8,644
    windows 10 professional version 1607 build 14393.969 64 bit

    Things need to be done in a methodical way to troubleshoot.
    Adding and removing software on your own is not methodical.
    It creates confusion.

    This is the gigabyte link: GA-H170M-D3H (rev. 1.0) | Motherboard - GIGABYTE

    Please turn off windows driver verifier.
    To turn off windows driver verifier open administrative command prompt and type: verifier /reset

    Download and install this Intel tool: IntelĀ® Driver Update Utility
    Do not install any drivers/software.
    Use the snipping tool to display the results.


    Please list all of the software that you want to install
    Adobe reader?
    Adobe flash?
    Ccleaner?
    Cyberlink?
    Java?
    Malwarebytes?
    Mozilla Firefox?
    etc?
      My ComputerSystem Spec
  10.    09 Sep 2017 #290
    Join Date : Oct 2015
    Japan
    Posts : 477
    WIn 10 pro 64bit
    Thread Starter

    Froze and BSOD when uncollectable error
      My ComputersSystem Spec

 
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