BSOD when updating iTunes/Nvidia

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  1. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #11

    This made things worse. I disabled then deleted the USB entry you specified above. Now on restart I lose my mouse and keyboard functionality. I'm now writing from my iPhone.
      My Computers


  2. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #12

    I can enter my windows pin then I have maybe 2 seconds of mouse keyboard functionality then it locks up completely and I have to restart and/or the pc shuts down.
      My Computers


  3. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #13

    started memtest because I have no mouse/keyboard functionality to do...

    Open administrative command prompt and type or copy and paste:

    1) sfc /scannow


    2) dism /online /cleanup-image /restorehealth


    3) chkdsk /scan


    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread


    5) Click Start, and then click Run.
    In the Open box, type devmgmt.msc, and then click OK.
    Device Manager opens.
    Expand Universal Serial Bus controllers.
    Note You might have to scroll down the list to find this item.
    Right-click the affected USB Root Hub, and then click Uninstall to remove it. (USBHUB3)
    Restart the computer.
    After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB root hubs that you uninstalled.

    6) Using one drive or drop box please post a share link with this file:
    %SystemRoot%\MEMORY.DMP
    or
    C:\Windows\MEMORY.DMP
      My Computers


  4. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #14

    When Memtest86+ has completed 8 or more passes please perform these steps:
    1) Review this link and report into the thread whether windows is set or not set to perform updates of non-Microsoft drivers.
    2) Perform windows updates
    3) move any peripherals from USB3 to USB2 ports.
    4) recheck the performance of the mouse and keyboard
    5) Review this link and update the USB driver:
    Updating a driver: Microsoft Community
      My Computer


  5. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #15

    1) Review this link and report into the thread whether windows is set or not set to perform updates of non-Microsoft drivers.
    how can I do this in 2 seconds? I lose mouse/keyboard functionality in 2 seconds
    2) Perform windows updates
    There were none. Checked that today
    3) move any peripherals from USB3 to USB2 ports.
    tried that
    4) recheck the performance of the mouse and keyboard
    hoping for better results...
    5) Review this link and update the USB driver:
      My Computers


  6. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #16

    See if you have any old peripherals that can be connected by serial or ps/2.
      My Computer


  7. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #17

    zbook said:
    See if you have any old peripherals that can be connected by serial or ps/2.

    The keyboard is wired and the mouse is wireless. I lose both in 2 seconds
      My Computers


  8. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #18

    Were you able to reboot before running Memtest86+ to update the drivers?
      My Computer


  9. Posts : 481
    WIn 10 pro 64bit
    Thread Starter
       #19

    zbook said:
    Were you able to reboot before running Memtest86+ to update the drivers?
    disabled the USB listing you mentioned, then removed it. as I was doing so the PC froze, I lost all mouse/keyboard functionality and I had to manually restart the tower. It's been that way ever since...reboot...2 seconds of functionality...
      My Computers


  10. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #20

    Find a flash drive that you can format.
    Create a bootable windows 10 iso: Download Windows 10

    1) When you were in device manger please post information on what you viewed and what steps that you performed.
    2) Are you files backed up?
    3) Had you made an image of the drive?
    4) When was the last time that you had created a restore point?
    Last edited by zbook; 25 Aug 2017 at 03:07.
      My Computer


 
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