Windows 10: BSOD when updating iTunes/Nvidia Solved

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  1. Posts : 19,855
    windows 10 professional version 1607 build 14393.969 64 bit
       29 Aug 2017 #121

    What steps have been done or are in progress?
    Please see post 118 and 119 for questions/answers.
      My ComputerSystem Spec

  2.    29 Aug 2017 #122

    Click image for larger version. 

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    log file event.txt where do I get this again??

    like I said before, disconnecting adapter/internet doesn't speed things up or solve anything

    seems like every time I open settings updates, it's just ....checking for updates
      My ComputersSystem Spec


  3. Posts : 19,855
    windows 10 professional version 1607 build 14393.969 64 bit
       29 Aug 2017 #123

    1) Were you able to translate any of the last lines of the event log?

    2) When you last reinstalled the operating system did you follow this link:
    Repair Install Windows 10 with an In-place Upgrade Windows 10 Installation Upgrade Tutorials
    3) Or did you use a different method?


    4) Where you are able to open file explorer and see if you can find any of these files:
    By default they may all hidden. To find hidden files in file explorer click on view and modify.

    setuperr.log
    setupact.log
    Setupmem.dmp ($Windows.~bt\Sources\Rollback\setupmem.dmp)
    setupapi.dev.log ($Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log)
    BlueBox.log
    $Windows.~bt\Sources\Rollback*.evtx


    C:\$Windows.~BT\Sources\Panther
    C:\$Windows.~BT\Sources\Rollback
      My ComputerSystem Spec

  4.    29 Aug 2017 #124

    zbook said: View Post
    1) Were you able to translate any of the last lines of the event log?

    2) When you last reinstalled the operating system did you follow this link:
    Repair Install Windows 10 with an In-place Upgrade Windows 10 Installation Upgrade Tutorials
    3) Or did you use a different method?


    4) Where you are able to open file explorer and see if you can find any of these files:
    By default they may all hidden. To find hidden files in file explorer click on view and modify.

    setuperr.log
    setupact.log
    Setupmem.dmp ($Windows.~bt\Sources\Rollback\setupmem.dmp)
    setupapi.dev.log ($Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log)
    BlueBox.log
    $Windows.~bt\Sources\Rollback*.evtx


    C:\$Windows.~BT\Sources\Panther
    C:\$Windows.~BT\Sources\Rollback
    I just posted a picture of where some of those files were supposed to be, right? I can't see any of those files on that PC.

    I have the box checked to show hidden files/folders

    2) When you last reinstalled the operating system did you follow this link:
    Yes.
    1) Were you able to translate any of the last lines of the event log?
    no. I am not sure where I am supposed to be getting this log. I'm getting confused. The one that isn't in English? Generated from,
    Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions ??
      My ComputersSystem Spec


  5. Posts : 19,855
    windows 10 professional version 1607 build 14393.969 64 bit
       29 Aug 2017 #125

    The zip log that you post has all of the logs.
    You can click on them and view them.
    Are you able to read the event.txt or are the characters not readable in Japanese?
    If the characters are not readable can you change the default language back to Japanese?
    The most important line for each event is the bottom line of the event.
    If there is a problem with any bottom line then you will want to read the rest of the event.

    Please download and install: everything or everything search
    voidtools
    It can be set to be used on boot or kept off on boot and used when you need it.
    It will index everything on the internal and external drives.
    When you type a character it will display results instantaneously.
    The more characters you type the narrower the results.

    With everything see if you can find any of the above logs.
      My ComputerSystem Spec

  6.    30 Aug 2017 #126

    found some things
    finished

    Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions ??

    This often freezes at Refreshing System Information : CD-Rom (like now....10 minutes now....)
      My ComputersSystem Spec


  7. Posts : 19,855
    windows 10 professional version 1607 build 14393.969 64 bit
       30 Aug 2017 #127

    After you use the DM to collect the logs it places a file on the desktop. You can open that anytime and view the logs.
    When you view the event.txt part of the log that it just created on the desktop can you read it?
    Are the characters in Japanese readable?
    Or are they just non readable characters?
    Please make sure you clarify whether the characters are readable or not in Japanese.
    If the characters are not readable can you change windows back to Japanese as the default language so that you can then read a newly generated DM log file on the desktop.
    This way you can read the file that you just created on your own computer in Japanese.
    Is this possible?
      My ComputerSystem Spec

  8.    30 Aug 2017 #128

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    the collection never finishes....see


    same after changing display language to japanese...
    Click image for larger version. 

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      My ComputersSystem Spec


  9. Posts : 19,855
    windows 10 professional version 1607 build 14393.969 64 bit
       30 Aug 2017 #129

    Okay.
    It's time for another in place upgrade repair.

    Perform these steps:
    1) Insert the bootable windows 10 iso into any USB drive
    2) Open file explorer > this PC > look for windows 10 iso within file explorer
    3) click on it and launch setup or setup.exe
    4) choose Japanese as the default language, time, currency, and keyboard
    follow the text and images in this link: Repair Install Windows 10 with an In-place Upgrade Windows 10 Installation Upgrade Tutorials

    If the above does not work please find a way to back up your files so that a clean install can be performed.
      My ComputerSystem Spec

  10.    30 Aug 2017 #130

    Didn't give me the option for Japanese....
    your conputer will restart several times.
    BSOD QUICK SHUTDOWN NO RESTART.
      My ComputersSystem Spec


 
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