Bluescreen Crashes in Windows 10


  1. CALHAWK2000
    Posts : 25
    Windows 10 Pro
       New #1

    Bluescreen Crashes in Windows 10


    I have a Intel Core I7 7820 and a Asus x299 prime deluxe motherboard and I am getting all kinds of errors and reboots, any idea what caused them?
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  3. philc43
    Posts : 5,169
    64bit Win 10 Pro ver 21H2
       New #2

    There are a few things that I notice with these errors, they are nearly all hardware 0x124 errors which are difficult to troubleshoot because there is so little information.

    Most of them occur when the Norton Security process is running so a first step would be to uninstall Norton and just use Windows Defender while we are troubleshooting.

    There was one different BSOD error: 0x18 Reference by Pointer
    Probably caused by : BHDrvx64.sys ( BHDrvx64+114761 )

    You need to update or rollback your Symantec Heuristics Driver. Maybe this is part of the Norton install so it may be removed anyway.

    Check if there has been any improvement and if not then you will need to work through your hardware:



    STOP 0x124 Troubleshooting

    Read carefully before proceeding.



    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    ONE

     CPU TEST


    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.





    TWO

     RAM TEST


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.





    THREE

     HDD TEST


    Note   Note
    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.

    Run chkdsk




    FOUR

     GPU TEST


    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.
    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.



    Report back on all the tests as you do them - take your time - there is no need to get them all done immediately.
    Last edited by philc43; 23 Aug 2017 at 15:22.
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  4. CALHAWK2000
    Posts : 25
    Windows 10 Pro
    Thread Starter
       New #3

    It crashed several times with Norton security installed, and then I uninstalled it at it has not crashed since. Any idea why Norton would crash it? I don't find any information online about a Norton issue with this setup. I have had two different x299 motherboards and they both crashed how Norton was installed. I had a Gigabyte x299 gaming 9 and now a asus x299 prime deluxe and it still crashes with Norton installed. Have you heard anything about a issue with Norton Security?
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  6. CALHAWK2000
    Posts : 25
    Windows 10 Pro
    Thread Starter
       New #4

    Also forgot to mention that my mouse pointer froze right before one of the bluescreens, is that what caused the crash with the pointer section?
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  7. philc43
    Posts : 5,169
    64bit Win 10 Pro ver 21H2
       New #5

    CALHAWK2000 said:
    Also forgot to mention that my mouse pointer froze right before one of the bluescreens, is that what caused the crash with the pointer section?
    No, the analysis pointed to the Symantec software for that one as well.

    I can't say why Norton software is disrupting your system so badly - have a look on their forums to see if anyone else is reporting similar problems.
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  8. CALHAWK2000
    Posts : 25
    Windows 10 Pro
    Thread Starter
       New #6

    I have checked on the Norton forum and there doesn't seem to be anything similar to my problem. I may have to post on their forum and see what happens.
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  9. CALHAWK2000
    Posts : 25
    Windows 10 Pro
    Thread Starter
       New #7

    I uninstalled Norton and ran Prime95 for over 3 hours and no crashes or errors.
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  10. philc43
    Posts : 5,169
    64bit Win 10 Pro ver 21H2
       New #8

    It does look like Norton was responsible - I'll see if I can find anything out about this.

    Edit: After searching on Google it seems that there were several BSOD reports on the forums with Norton and W10 during 2016. I could not find one with the same error code as you but the history suggests that Norton and Symantec are struggling to keep up with the W10 updates.

    I recommend that you use Windows Defender as your primary AV package for a while and wait and see if Norton come out with any new updates. It will be a relatively quick test to see if it works on your system.
    Last edited by philc43; 24 Aug 2017 at 06:35. Reason: added additional info
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  12. CALHAWK2000
    Posts : 25
    Windows 10 Pro
    Thread Starter
       New #9

    I got rid of Norton Security and now I'm almost 3 days without a crash or bluescreen. I contacted Norton support and they are looking at my crash dumps to see what might be causing it.
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  13. zbook
    Posts : 41,452
    windows 10 professional version 1607 build 14393.969 64 bit
       New #10

    In addition to the Symantec drivers above that you have uninstalled please replace the following driver:

    Intel Pro/1000 PCI: e1d65x64.sys

    Using device manager:
    Updating a driver: Microsoft Community




    Code:
    ffff8380`50f72ed8  fffff80d`5cc85cefUnable to load image e1d65x64.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for e1d65x64.sys*** ERROR: Module load completed but symbols could not be loaded for e1d65x64.sys e1d65x64+0x15cef

    Code:
    e1dexpress   Intel(R) PRO/1000 PCI  Intel(R) PRO/1000 PCI  Kernel        Manual     Running    OK         TRUE        FALSE        4,096             430,080     0          3/19/2017 10:46:33 AM  C:\Windows\system32\DRIVERS\e1d65x64.sys         4,096

    Code:
    Name    [00000001] Intel(R) Ethernet Connection (2) I219-VAdapter Type    Ethernet 802.3Product Type    Intel(R) Ethernet Connection (2) I219-VInstalled    YesPNP Device ID    PCI\VEN_8086&DEV_15B8&SUBSYS_86721043&REV_00\3&11583659&0&FELast Reset    8/23/2017 2:57 PMIndex    1Service Name    e1dexpressIP Address    192.168.1.71, fe80::4102:c4b7:d651:c769IP Subnet    255.255.255.0, 64Default IP Gateway    192.168.1.1DHCP Enabled    YesDHCP Server    192.168.1.1DHCP Lease Expires    8/24/2017 2:57 PMDHCP Lease Obtained    8/23/2017 2:57 PMMAC Address    ‪10:7B:44:16:29:72‬Memory Address    0x92E00000-0x92E1FFFFIRQ Channel    IRQ 4294967257Driver    c:\windows\system32\drivers\e1d65x64.sys (12.15.25.6, 531.98 KB (544,744 bytes), 3/19/2017 7:46 AM)    Name    [00000002] Intel(R) I211 Gigabit Network ConnectionAdapter Type    Ethernet 802.3Product Type    Intel(R) I211 Gigabit Network ConnectionInstalled    YesPNP Device ID    PCI\VEN_8086&DEV_1539&SUBSYS_85F01043&REV_03\40167EFFFFA4D6A800Last Reset    8/23/2017 2:57 PMIndex    2Service Name    e1rexpressIP Address    Not AvailableIP Subnet    Not AvailableDefault IP Gateway    Not AvailableDHCP Enabled    YesDHCP Server    Not AvailableDHCP Lease Expires    Not AvailableDHCP Lease Obtained    Not AvailableMAC Address    ‪40:16:7E:A4:D6:A8‬Memory Address    0x92B00000-0x92BFFFFFMemory Address    0x92B20000-0x92B23FFFIRQ Channel    IRQ 4294967240IRQ Channel    IRQ 4294967239IRQ Channel    IRQ 4294967238IRQ Channel    IRQ 4294967237IRQ Channel    IRQ 4294967236IRQ Channel    IRQ 4294967235IRQ Channel    IRQ 4294967234IRQ Channel    IRQ 4294967233IRQ Channel    IRQ 4294967232IRQ Channel    IRQ 4294967231Driver    c:\windows\system32\drivers\e1r65x64.sys (12.15.184.0, 527.45 KB (540,112 bytes), 7/30/2016 12:56 AM)

    Code:
    Event[1049]:  Log Name: System  Source: Service Control Manager  Date: 2017-08-23T13:28:02.984  Event ID: 7045  Task: N/A  Level: Information  Opcode: N/A  Keyword: Classic  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-7H7HOD6  Description: A service was installed in the system.Service Name:  Intel(R) PRO/1000 PCI Express Network Connection Driver DService File Name:  \SystemRoot\system32\DRIVERS\e1d65x64.sysService Type:  kernel mode driverService Start Type:  demand startService Account:

    Code:
    Event[892]:  Log Name: System
  Source: Microsoft-Windows-WLAN-AutoConfig
  Date: 2017-08-23T02:55:45.974
  Event ID: 10000
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-7H7HOD6
  Description: 
WLAN Extensibility Module has failed to start.


Module Path: C:\Windows\system32\Qca11adIhvExt.dll
Error Code: 126
    e1d65x64.sys Intel Pro/1000 Network Adapter driver https://downloadcenter.intel.com/
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