1.    23 Aug 2017 #1
    Join Date : Aug 2017
    Posts : 1
    Windows 10

    BSOD after installing Checkpoint VPN


    Hello, please help with this BSOD. It started after unsucessfull installation of Checkpoint VPN client. It apears randomly.
    I removed Checkpoint VPN client in safe mode, bsod still apears.
    Thanks
      My ComputerSystem Spec
  2.    24 Aug 2017 #2
    Join Date : Jan 2017
    Karlsruhe
    Posts : 733
    Windows 10 Pro

    Hi,

    every BSOD dumps show the same stop code 0xC2 and the driver for Zone Alarm.

    Code:
    0x000000C2:    BAD_POOL_CALLER (23.08.2017 20:28:31) [Windows 10] 
     
    CAUSED BY:     NETIO.SYS [4.04.1995] * Network I/O Subsystem (Windows System File)  
                   vsdatant.sys [3.11.2016] * Zone Alarm TrueVector Device Driver * => http://www.zonealarm.com/security/en-us/support/zonealarm-service-support.htm 
     
    PROCESS:       System 
     
    Usual causes:  Device driver, ?Memory

    After removing Zone Alarm applications & driver your problem should dissapear:

    Zone Alarm Registered ZA user: Self-Service Support
    Download Zone Alarm Clean.exe
    PostProcessing:
    Only if there are ZA remnants after running the tool in normal mode - boot to Safe mode and re-run ZA clean.
      My ComputerSystem Spec

 


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