BSOD, SYSTEM_SERVICE_EXCEPTION and ATTEMPTED_EXICUTE_OF_NONEXICUTE_MEM

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  1. misspaperwait
    Posts : 75
    windows 10
       New #1

    BSOD, SYSTEM_SERVICE_EXCEPTION and ATTEMPTED_EXICUTE_OF_NONEXICUTE_MEM


    Okay last month my brothers computer was getting the BSOD due to a bad hard drive, new drive ordered and installed, problem seemed to be solved.

    However last night he was playing HOTS and skyping with his friends and it blue screened again. It's only done it once but I'd rather nip it in the bud before it degrades to constant problems again.

    NOTE: It was having issues rebooting yesterday, apparently there was an error to do with overclocking, something that has never been on this or any other of our systems, brother says he looked up error, followed some tutorials and seems to have fixed that particular problem but I thought i'd mention it anyways.
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  3. BSODHunter
    Posts : 926
    Windows 10 Pro
       New #2

    Hi,

    found two things. the

    1) AMD GPU driver is shown in the bsod dumps. Driver & Software should be uinstalled and reinstalled using DDU:
    Display Driver Uninstaller: How to use
    Display Driver Uninstaller (DDU) is a small software that can help the user to uninstall the display driver from the users PC. It can uninstall the driver for all the lead display chip developers, viz. Nvidia, AMD and Intel.
    Code:
    0x000000FC:    ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (23.08.2017 00:38:04) [Windows 10] 
 
CAUSED BY:     memory_corruption     
               atikmdag.sys [7.07.2015] * ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) * => http://support.amd.com/us/Pages/AMDSupportHub.aspx  
 
PROCESS:       HeroesOfTheStorm_x64.exe 
 
Usual causes:  Device driver


    2) I can see that theres an Seagate HDD installed and a lot of file system errors are shown in eventlog.
    Code:
    2017-08-06 08:23:21  Error: A corruption was discovered in the file system structure on volume C:. A corruption was found in a file system index structure.  The file reference number is 0x7000000006da36.  The name of the file is "\Windows.old\Program Files (x86)\Windows Kits\10\Source\10.0.15063.0\ucrt\stdio".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".   
2017-08-06 08:23:21  Error: A corruption was discovered in the file system structure on volume C:. A corruption was found in a file system index structure.  The file reference number is 0x14600000006da22.  The name of the file is "\Windows.old\Program Files (x86)\Windows Kits\10\Source\10.0.15063.0\ucrt\mbstring".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".   
2017-08-06 08:23:21  Error: A corruption was discovered in the file system structure on volume C:. A corruption was found in a file system index structure.  The file reference number is 0x1f00000006da20.  The name of the file is "\Windows.old\Program Files (x86)\Windows Kits\10\Source\10.0.15063.0\ucrt\inc".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".   
2017-08-06 08:23:21  Error: A corruption was discovered in the file system structure on volume C:. A corruption was found in a file system index structure.  The file reference number is 0x1600000006da2c.  The name of the file is "\Windows.old\Program Files (x86)\Windows Kits\10\Source\10.0.15063.0\ucrt\env".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".   
2017-08-06 08:23:21  Error: A corruption was discovered in the file system structure on volume C:. A corruption was found in a file system index structure.  The file reference number is 0x14000000069dc0.  The name of the file is "\Windows.old\Program Files (x86)\Windows Kits\10\Include\10.0.15063.0\um".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".   
2017-08-06 08:23:21  Error: A corruption was discovered in the file system structure on volume C:. A corruption was found in a file system index structure.  The file reference number is 0x1e00000006e24f.  The name of the file is "\Windows.old\Program Files (x86)\Windows Kits\10\Extension SDKs\WindowsDesktop\10.0.15063.0".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".   
2017-08-06 08:23:21  Error: A corruption was discovered in the file system structure on volume C:. A corruption was found in a file system index structure.  The file reference number is 0x8000000062657.  The name of the file is "\Windows.old\Program Files (x86)\Windows Kits\10\Debuggers\x64\sdk\samples\exdi\ExdiGdbSrvSample".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".   
2017-08-06 08:23:21  Error: A corruption was discovered in the file system structure on volume C:. A corruption was found in a file system index structure.  The file reference number is 0x80000000625c9.  The name of the file is "\Windows.old\Program Files (x86)\Windows Kits\10\Debuggers\ddk\samples\kdserial".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".   
2017-08-06 08:23:21  Error: A corruption was discovered in the file system structure on volume C:. A corruption was found in a file system index structure.  The file reference number is 0xa000000061e5c.  The name of the file is "\Windows.old\Program Files (x86)\Windows Kits\10\build".  The corrupted index attribute is ":$I30:$INDEX_ROOT".  The corrupted index block is located at Vcn 0xffffffffffffffff, Lcn 0xffffffffffffffff.  The corruption begins at offset 496 within the index block.   
2017-08-06 08:23:22  Error: A corruption was discovered in the file system structure on volume C:. A corruption was found in a file system index structure.  The file reference number is 0xe00000006d607.  The name of the file is "\Windows.old\Program Files (x86)\Windows Kits\10\bin\10.0.15063.0\x86".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".   
2017-08-06 08:23:22  Error: A corruption was discovered in the file system structure on volume C:. A corruption was found in a file system index structure.  The file reference number is 0x900000006cea1.  The name of the file is "\Windows.old\Program Files (x86)\MSBuild\Microsoft.cpp\v4.0\v140\Platforms\Win32\PlatformToolsets".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".   
2017-08-06 08:23:22  Error: A corruption was discovered in the file system structure on volume C:. A corruption was found in a file system index structure.  The file reference number is 0x1a00000006ced0.  The name of the file is "\Windows.old\Program Files (x86)\MSBuild\Microsoft.cpp\v4.0\v140\Platforms\ARM64\PlatformToolsets".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".   
2017-08-06 08:23:22  Error: A corruption was discovered in the file system structure on volume C:. A corruption was found in a file system index structure.  The file reference number is 0x3200000003cc5f.  The name of the file is "\Windows.old\Program Files\WindowsApps\Microsoft.SkypeApp_11.19.820.0_x64__kzf8qxf38zg5c\_Resources".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".   
2017-08-06 08:23:22  Error: A corruption was discovered in the file system structure on volume C:. A corruption was found in a file system index structure.  The file reference number is 0x2300000003cc7d.  The name of the file is "\Windows.old\Program Files\WindowsApps\Microsoft.SkypeApp_11.19.820.0_x64__kzf8qxf38zg5c\SkypeApp\Assets".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".   
2017-08-07 08:17:16  Warning: Volume C: (\Device\HarddiskVolume4) requires an Online Scan.  An Online Scan will automatically run as part of the next scheduled maintenance task.  Alternatively you may run "CHKDSK /SCAN" locally via the command line, or run "REPAIR-VOLUME <drive:> -SCAN" locally or remotely via PowerShell.   
2017-08-09 23:45:49  Error: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

    Please check HDD:



    Diagnostic Test

     HDD TESTS


    Run HDTune to check health and scan for errors.



    Note   Note
    It may take some time, but look for signs of any errors or failure.

    You can also run a disk or health check using CrystalDiskInfo or chkdsk. Refer to the tutorial for details of how to do this.


    Take Screenshots of it and post it here.


    3)     Repair Windows files system:

    1. Open an elevated command prompt.
    2. In the elevated command prompt, type these five commands below, and press Enter:

    dism /Online /NoRestart /Cleanup-Image /RestoreHealth
    dism /Online /NoRestart /Cleanup-Image /StartComponentCleanup
    sfc /scannow
    chkdsk C: /F /R /X
    fsutil dirty set C:

    SFC:
    The SFC command scans the integrity of all protected system files and replaces incorrect versions with correct Microsoft versions.
    DISM:
    If a Windows image becomes unserviceable, you can use the Deployment Imaging and Servicing Management (DISM) tool to update the files and correct the problem.
    For example, you would use DISM to fix Windows component store corruption when a sfc /scannow command is unable to repair corrupted or modified system files because the component store (source) is corrupted.
    CHKDSK:
    Checking your drives for errors every once in a while can help fix some performance issues. Drive errors can usually be caused by bad sectors, improper shutdowns, bad software, corruption, physical damage, etc...


    4) The BIOS is also outdated:
    Code:
    BIOS_VERSION:  A01 
BIOS_DATE:  12/01/2011

    Please update from here: Aurora R4 System BIOS Driver Details | Dell US
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  4. misspaperwait
    Posts : 75
    windows 10
    Thread Starter
       New #3

    I just ordered a brand new hard drive and replaced it about 3 weeks ago so it shouldn't be that I hope.

    I'm not home right this second but my brother said his computer froze solid so he forced it to shut down and when he tried to boot it back up you could hear everything turn on but the screen stayed black.

    Could that be caused by the outdated bios?

    What do you think would be the best thing to start with?
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  6. misspaperwait
    Posts : 75
    windows 10
    Thread Starter
       New #4

    Oh also I had some slight issues with the windows install when I put in the new drive, the first time around it installed fine but I was in the process of trying to restore the windows OS using a full back up I had made and I had to go out, it stopped progressing at some point and my brother in his infinite wisdom forced the computer to shut down and when it came back up it said there was two windows 10 operating systems but of course only one worked.

    Not sure if that could be a contributing factor or not but I thought I should mention it
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  7. misspaperwait
    Posts : 75
    windows 10
    Thread Starter
       New #5

    Alright I've just been texted again and he said that it booted up with the overclocked message again, asks if he wants to reload default values and then freezes if he clicks yes
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  8. BSODHunter
    Posts : 926
    Windows 10 Pro
       New #6

    Hmm this could be some sort of misconfiguration. Normally in such case, its really recommended to do an clean install of windows 10.
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  9. misspaperwait
    Posts : 75
    windows 10
    Thread Starter
       New #7

    Do you think a clean install would fix it? If I do a clean install should I still attempt to update bios and all that?
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  10. misspaperwait
    Posts : 75
    windows 10
    Thread Starter
       New #8

    okay so I attempted to do a clean install, I tossed the disc in and rebooted, managed to get to a screen that said dell and it just hangs there.

    When you try to boot it up now it pops up as a black screen with a blinking dash in the left upper hand corner, trying to follow some steps to see if I can fix that now.

    I did manage to get into the OS once, a screen came up and asked what version of windows I wanted to load and the system booted fine but as soon as I tried to go online it froze solid again and had to be forcefully shut down.
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  12. zbook
    Posts : 41,462
    windows 10 professional version 1607 build 14393.969 64 bit
       New #9

    Had you created a bootable windows 10 iso: Download Windows 10

    When you power on an repetitively click F12 can you boot to the USB?

    Clean Install Windows 10 Windows 10 Installation Upgrade Tutorials
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  13. misspaperwait
    Posts : 75
    windows 10
    Thread Starter
       New #10

    I do have a bootable windows 10 iso on disc but it froze solid when I tried to access it earlier.

    right now when I boot it up I don't get a splash/bios screen at all, it goes straight to a black screen with a blinking dash in the upper left hand corner and just sits there
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