1.    22 Aug 2017 #1
    Join Date : May 2017
    Posts : 37
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free

    BSOD System Thread Exception Not Handled - Just Received Radeon Update


    Just received a Radeon software update yesterday. Version 17.8.1

    I frequently experience so many issues with this machine. It's either one thing or another.

    Lots of corruption with drivers, etc. Previously had a windows kernel file become corrupt that required a system reset. Which was detailed in this thread among other BSOD issues...

    BSOD When Browsing On Chrome - Windows 10 Forums

    I have run Memtest86+ a full 8 passes previously, (took 5 whole days running non-stop) with no issues. I have been told that there is a possibility Windows does not play nicely with the amount of RAM that I have...
    Last edited by Peopleface; 22 Aug 2017 at 12:16. Reason: Uploading Log File
      My ComputerSystem Spec
  2.    25 Aug 2017 #2
    Join Date : Apr 2017
    Posts : 8,584
    windows 10 professional version 1607 build 14393.969 64 bit

    Hi Peopleface ,

    Welcome again to Ten Forums.
    There were 2 bsod mini dump files debugged and there was no definitive misbehaving driver.
    There were an additional 2 crashes noted in the event logs.

    The Samsung and WDC drives appear identical.
    It appears that you made a clean install on 08/07/2017
    What other changes were made in the past 18 days?

    The first crash was on 8/10/2017
    The second crash was on 8/11/2017
    The third crash was on 8/20/2017
    The forth crash was on 8/22/2017

    The first bsod mini dump was on 8/10/2017
    The second bsod mini dump was on 8/22/2017

    1) Make sure that there is no over clocking while troubleshooting.Sometimes there are problems in the bios that produce bsod.

    The bios in your computer:
    BIOS Version/Date American Megatrends Inc. 1605, 10/25/2012
    2) Please check to see if this is the most up to date version.
    3) To ensure that there are no improper bios settings please reset the bios.
    Sometimes there can be failure to boot after resetting the bios.

    4) So please make sure your files are backed up.

    5) Please make a backup image with Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Your Image is Everything
    6) Please create a brand new restore point.How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    7) Open administrative command prompt and type or copy and paste these commands:
    8) sfc /scannow


    9) dism /online /cleanup-image /restorehealth


    10) chkdsk /scan


    11) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    12) Open Ccleaner > view > windows tab > system > make sure that memory dumps is unchecked

    13) Open system control panel > advanced system settings > startup and recovery settings > make sure that automatic memory dump is selected and automatically restart is unchecked

    14) Download and install:
    Blue screen of death (STOP error) information in dump files.
    http://www.resplendence.com/whocrashed

    15) review this link on the custom settings for windows driver verifier:
    Microsoft Community

    16) review this link on the 3 methods to turn off windows driver verifier:
    Enable and Disable Driver Verifier in Windows 10 Windows 10 Performance Maintenance Tutorials

    After you have completed all of the above steps and you have time to troubleshoot bsod please start windows driver verifier.

    For each bsod you will open the windows advanced troubleshooting menu > startup options (not startup repair) > choice #6 safe mode with command prompt > type verifier /reset

    When back on the desktop you will run both bluescreenview and whocrashed and then uninstall any misbehaving drivers. You can keep running windows driver verifier until all misbehaving drivers are uninstalled or you can reinstall a driver after it has been uninstalled. It is personal preference. The end result should be the same.

    When there are no longer any bsod you will run windows driver verifier for an additional 36 hours with the computer under typical use. If there are no more bsod you can turn off windows driver verifier and troubleshooting will be completed.

    For each bsod please post a new zip and we will perform debugging and guide you through the troubleshooting steps:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec
  3.    03 Sep 2017 #3
    Join Date : May 2017
    Posts : 37
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter

    I'm skipping all of this for now.

    I have purchased a new motherboard that I will be installing, an ASUS Crosshair V Formula-Z .

    After I install it, I will do a fresh install of Windows and go from there. Hopefully, a different motherboard will help resolve some of the issues I'm having. I believe that my current board isn't working too well with either the brand or the amount of memory that I currently have installed.
      My ComputerSystem Spec
  4.    03 Sep 2017 #4
    Join Date : Apr 2017
    Posts : 8,584
    windows 10 professional version 1607 build 14393.969 64 bit

    Okay.

    This is a link for clean install:
    Clean Install Windows 10 Windows 10 Installation Upgrade Tutorials


    Create a Microsoft account if you do not already have one to make the Motherboard change smoother:

    https://support.microsoft.com/en-us/...ardware-change
      My ComputerSystem Spec

 


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