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  1.    21 Aug 2017 #1
    Join Date : Aug 2017
    Posts : 50
    Windows 10

    BSOD CLOCK_WATCHDOG_TIMEOUT on New PC Build


    Hi all,

    Built a new PC about a month ago and since then I have been plagued with an intermittent CLOCK_WATCHDOG_TIMEOUT error. Happens usually when playing games like Hearthstone or TF2. Also has happened right after a reboot. I have tried to update any drivers in device manager that I come across that can find and install an update. Attached is my system info. Is there anything I am missing?
    BSOD CLOCK_WATCHDOG_TIMEOUT on New PC Build Attached Files
      My ComputerSystem Spec
  2.    21 Aug 2017 #2
    Join Date : Aug 2017
    Posts : 50
    Windows 10
    Thread Starter

    lol, literally while reading this forum another crash happened just now. No game running, just Chrome with a number of bookmarks.
      My ComputerSystem Spec
  3.    21 Aug 2017 #3
    Join Date : Oct 2016
    Posts : 322
    seL4

    Hi heyjaso,

    I'm not seeing any crash dumps in the zip you posted. Do you see any .dmp files in C:\Windows\Minidump\? If so please post them in a .zip. Otherwise see if C:\Windows\memory.dmp exists.

    If you those are not present, let's check that you have crash dumps enabled.

    Open the start menu -> type "sysdm.cpl" -> Enter

    Under the Advanced tab, under "Startup and Recovery " click the Settings button.

    Under "System Failure" make sure "Write an event to the system log" is enabled.

    Under "Write debugging information" make sure "none" is *not* selected. The default option is normally "Automatic memory dump" which will produce minidumps in C:\Windows\Minidump\ and a memory.dmp in C:\Windows.
      My ComputerSystem Spec
  4.    21 Aug 2017 #4
    Join Date : Aug 2017
    Posts : 50
    Windows 10
    Thread Starter

    Thanks for the help, Spectrum!

    There were no files in \Minidump. Had to give myself administrator access to open it. However, the memory.dmp does exist and it is...738mb in size. Is that normal? Should I post here?


    Incidentally, I checked and I do have crash dumps enabled.

    Quote Originally Posted by Spectrum View Post
    Hi heyjaso,

    I'm not seeing any crash dumps in the zip you posted. Do you see any .dmp files in C:\Windows\Minidump\? If so please post them in a .zip. Otherwise see if C:\Windows\memory.dmp exists.
    If you those are not present, let's check that you have crash dumps enabled.

    Open the start menu -> type "sysdm.cpl" -> Enter

    Under the Advanced tab, under "Startup and Recovery " click the Settings button.

    Under "System Failure" make sure "Write an event to the system log" is enabled.

    Under "Write debugging information" make sure "none" is *not* selected. The default option is normally "Automatic memory dump" which will produce minidumps in C:\Windows\Minidump\ and a memory.dmp in C:\Windows.
      My ComputerSystem Spec
  5.    21 Aug 2017 #5
    Join Date : Oct 2016
    Posts : 322
    seL4

    After looking into the eventlog I'm seeing some errors like:

    Code:
    Event[3985]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2017-08-21T17:25:34.896
      Event ID: 1005
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: ENDICOTT-PC
      Description: 
    Unable to produce a minidump file from the full dump file.
    Try switching from "Automatic" to "Small memory dump (256k)" since I'd imagine it will be a bit annoying for you to upload 700+ MB file to dropbox/onedrive/<whatever> and post it here.

    If your system still won't produce .dmps in C:\Windows\Minidump\ after further blue screens, go ahead and post the memory.dmp.

    As far as additional troubleshooting I would suggest the following:

    1.) Is any hardware overclocked? If so please revert any changes, and see if BSODs are still occuring at normal clockspeeds.

    I see that you have two services erroring out OcButtonService and EasyTune Engine Service, I believe these are part of Gigabyte's overclocking software. Please make sure that you have reset everything to factory defaults, and remove those programs at least temporarily to make sure they are not causing the problem.

    2.) Test your disks with HDTune and Crystalmark, take a screenshot of the results and post it here.

    http://www.hdtune.com/
    Download Center - Crystal Dew World

    3.) Test your RAM with memtest86+, start this before you go to bed and let it run for 8+ passes, which could take until the next evening. *Any* errors found indicate bad RAM, which will mean we will need to test each DIMM (stick) one-by-one. It would be great if you could take a picture of the results with your phone/camera and post it here so we can confirm your RAM passed.

    MemTest86+ - Test RAM Windows 10 BSOD Tutorials

    4.) Update your firmware to the latest version, you are currently on release F4, but F7 is out.
    GA-Z270-HD3P (rev. 1.0) | Motherboard - GIGABYTE
      My ComputerSystem Spec
  6.    26 Aug 2017 #6
    Join Date : Aug 2017
    Posts : 50
    Windows 10
    Thread Starter

    After several days of using the computer sporadically with no crashes, got the same crash today!

    Minidump is attached. I also ran HD Tune on both drives, no errors (screenshots attached), but have not yet done the memtest.

    Re: overclocking I made no changes to the system for overclocking and indeed I'm not even sure where I would go to check/disable it.

    Haven't updated the firmware for my motherboard yet, but I suppose that and a memtest are next unless the dump file helps pinpoint the problem somewhere else.
    Attached Thumbnails Attached Thumbnails ST Drive Scan.PNG   SSD Drive Scan.PNG  
    BSOD CLOCK_WATCHDOG_TIMEOUT on New PC Build Attached Files
      My ComputerSystem Spec
  7.    26 Aug 2017 #7
    Join Date : Oct 2016
    Posts : 322
    seL4

    Updating your motherboard's firmware to the latest revision is a very good idea.

    I'm seeing an issue where a processor core is not responding to a a clock interrupt for an extended period of time. Unfortunately minidumps aren't going to be the most helpful in this case.

    Do you see a file called "memory.dmp" in C:\Windows? If so, please use google drive/dropbox/onedrive/<cloud provider> to upload it, and post a link here.
      My ComputerSystem Spec
  8.    26 Aug 2017 #8
    Join Date : Aug 2017
    Posts : 50
    Windows 10
    Thread Starter

    Alright, I'll research the best way to update the motherboard bios, unless someone knows offhand. I have to think Gigabyte has an app or utility.

    Here's a link to the ZIP of the memory.dmp:

    MEMORY.zip - Google Drive
      My ComputerSystem Spec
  9.    26 Aug 2017 #9
    Join Date : Aug 2017
    Posts : 50
    Windows 10
    Thread Starter

    Looks like the motherboard uses QFlash, so I'll update to the newest F7 bios.
      My ComputerSystem Spec
  10.    26 Aug 2017 #10
    Join Date : Oct 2016
    Posts : 322
    seL4

    Here is the link to the current release of your board's firmware: Version F7

    It looks like you are running version F4, which is a few releases behind.
      My ComputerSystem Spec

 
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