1.    20 Aug 2017 #1
    Join Date : Aug 2017
    Posts : 2
    Windows 10

    Random BSOD's while using computer


    Hello, recently my laptop has been crashing. I had a few BSOD's about a week ago and one today. The crashes are seemingly random. Sometimes it crashes when I'm watching youtube, sometimes when I'm browsing reddit. I haven't downloaded any new drivers or anything so I don't think that is the issue. Really wish I had more information, but that's all I've got. Any help would be greatly appreciated. Here are the required files: Attachment 149792

    Thanks,
    Angelo
    Last edited by CaptainCrow; 20 Aug 2017 at 23:51.
      My ComputerSystem Spec
  2.    21 Aug 2017 #2
    Join Date : Apr 2017
    Posts : 8,634
    windows 10 professional version 1607 build 14393.969 64 bit

    Hi CaptainCrow ,

    There was corruption noted on the drive file system.
    The HD has a bad block.
    There is corruption of the Master File Table (MFT)
    There was 1 misbehaving hardware driver.


    1) This drive could fail at any time and files should be immediately backed up.
    2) Open administrative command prompt and type or copy and paste:
    3) chkdsk /x /f /r
    4) When you see this information in administrative command prompt please type: Y and then reboot.
    It may take many hours so plan to run overnight.

    Microsoft Windows [Version 10.0.15063]
    (c) 2017 Microsoft Corporation. All rights reserved.


    C:\Windows\system32>chkdsk /x /f /r
    The type of the file system is NTFS.
    Cannot lock current drive.


    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)


    Again this may take many hours so plan to run in overnight.

    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials

    5) Post the results in the thread.

    6) Run memtest86+ version 5.01 for at least 8 passes.
    This may take many hours so plan to run it overnight.

    http://www.memtest.org/
    When Memtest86+ has completed 8 or more runs use a camera or smart phone camera to take a picture and post an image into the thread.
    There is 8 GB RAM.
    Testing with Memtest86+ takes approximately 1 -2 hrs /GB RAM.
    Just 1 error is a fail.
    If there is a fail testing both RAM at the same time then remove 1 RAM module and test 1 RAM at a time in the same DIMM. If both pass after testing in the same DIMM then move 1 RAM to the next DIMM.
    Every test requires 8 passes.
    There is a high incidence of false negatives if fewer than 8 passes are performed.
    So tests will be repeated if fewer than 8 passes are made.
    Please make sure that there are at least 8 passes and the more the better.
    https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/memory-problems/21c3f63f-f570-4522-b2ef-ecc7b7ff6461
    https://www.tenforums.com/tutorials/14201-memtest86-test-ram.html


    7) open administrative command prompt and type or copy and paste these commands:
    9) sfc /scannow
    10) dism /online /cleanup-image /restorehealth

    11) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    12) run one of the SMART tests on your drives:

    a) CrystalDiskInfo - Software - Crystal Dew World:
    CrystalDiskInfo - Software - Crystal Dew World
    Download Center - Crystal Dew World
    Software - Crystal Dew World

    b) HD Tune: http://www.hdtune.com/

    c) Hard Disk Sentinel - HDD health and temperature monitoring: Hard Disk Sentinel - HDD health and temperature monitoring

    When the SMART test has completed open the Microsoft snipping tool and make images of the results to post into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials

    Check the health, scan for errors, no quick scan but full scan, and run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials

    13) Run Sea tools for windows on your drive using SMART, short and long generic tests:

    How to use SeaTools for Windows
    http://www.seagate.com/support/downl...ls-win-master/
    How to use SeaTools for Windows
    http://www.seagate.com/support/downloads/seatools/

    14) Open the Acer website > enter the computer's serial or product number and operating system > view drivers > identify Qualcomm Atheros Extensible wireless LAN athw8x.sys > download to desktop
    15) disconnect computer from wireless
    16) open device manager > uninstall Qualcom Atheros extensible wireless lan athw8x.sys
    17) install wireless driver placed on the desktop.





    Code:
    Event[13184]:  Log Name: System  Source: Ntfs  Date: 2017-04-08T16:38:33.381  Event ID: 55  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: Angelo_Laptop  Description: A corruption was discovered in the file system structure on volume C:.The Master File Table (MFT) contains a corrupted file record.  The file reference number is 0x1100000002ee75.  The name of the file is "\Windows\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Package_4268_for_KB4013429~31bf3856ad364e35~amd64~~10.0.1.2.cat".
    Code:
    Event[21091]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2017-08-08T22:33:19.810  Event ID: 140  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: Angelo_Laptop  Description: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: C:, DeviceName: \Device\HarddiskVolume4.
    Code:
    Event[13184]:  Log Name: System  Source: Ntfs  Date: 2017-04-08T16:38:33.381  Event ID: 55  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: Angelo_Laptop  Description: A corruption was discovered in the file system structure on volume C:.The Master File Table (MFT) contains a corrupted file record.  The file reference number is 0x1100000002ee75.  The name of the file is "\Windows\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Package_4268_for_KB4013429~31bf3856ad364e35~amd64~~10.0.1.2.cat".
    Code:
    Event[13010]:  Log Name: System  Source: Ntfs  Date: 2017-04-07T11:38:14.775  Event ID: 55  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: Angelo_Laptop  Description: A corruption was discovered in the file system structure on volume C:.The exact nature of the corruption is unknown.  The file system structures need to be scanned online.
    Code:
    Event[22061]:  Log Name: System  Source: Microsoft-Windows-FilterManager  Date: 2017-08-13T22:29:41.986  Event ID: 4  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: Angelo_Laptop  Description: File System Filter 'wcifs' (Version 10.0, ?2016?-?09?-?15T12:42:03.000000000Z) failed to attach to volume '\Device\HarddiskVolumeShadowCopy1'.  The filter returned a non-standard final status of 0xC000000D.  This filter and/or its supporting applications should handle this condition.  If this condition persists, contact the vendor.
    Code:
    Event[12118]:  Log Name: System  Source: disk  Date: 2017-03-27T18:25:35.655  Event ID: 7  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Angelo_Laptop  Description: The device, \Device\Harddisk0\DR0, has a bad block.
    athw8x.sys Atheros Wireless LAN Driver Official site: http://www.qualcomm.com/drivers
    Unofficial site: http://www.atheros.cz


    Code:
    athr         Qualcomm Atheros Exten Qualcomm Atheros Exten Kernel        Manual     Running    OK         TRUE        FALSE        0                 3,538,944   0          1/28/2016 4:52:54 AM   C:\WINDOWS\system32\drivers\athw8x.sys           8,192
    Code:
    Name    [00000008] Qualcomm Atheros AR5BWB222 Wireless Network AdapterAdapter Type    Ethernet 802.3Product Type    Qualcomm Atheros AR5BWB222 Wireless Network AdapterInstalled    YesPNP Device ID    PCI\VEN_168C&DEV_0034&SUBSYS_662111AD&REV_01\4&19D913EF&0&00E1Last Reset    8/20/2017 11:44 PMIndex    8Service Name    athrIP Address    192.168.1.11, fe80::3892:2f5e:fd3d:6675IP Subnet    255.255.255.0, 64Default IP Gateway    192.168.1.1DHCP Enabled    YesDHCP Server    192.168.1.1DHCP Lease Expires    8/21/2017 12:46 AMDHCP Lease Obtained    8/20/2017 11:46 PMMAC Address    ‪2C:D0:5A:C0:B4:DD‬Memory Address    0xD3500000-0xD357FFFFIRQ Channel    IRQ 17Driver    c:\windows\system32\drivers\athw8x.sys (3.0.2.201, 4.04 MB (4,233,728 bytes), 7/16/2016 7:41 AM)
    Code:
    Event[54]:  Log Name: System  Source: Service Control Manager  Date: 2016-09-03T21:57:28.032  Event ID: 7045  Task: N/A  Level: Information  Opcode: N/A  Keyword: Classic  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: Angelo_Laptop  Description: A service was installed in the system.Service Name:  Qualcomm Atheros Extensible Wireless LAN device driverService File Name:  \SystemRoot\System32\drivers\athw8x.sysService Type:  kernel mode driverService Start Type:  demand startService Account:
    Last edited by zbook; 21 Aug 2017 at 16:51.
      My ComputerSystem Spec
  3.    21 Aug 2017 #3
    Join Date : Aug 2017
    Posts : 2
    Windows 10
    Thread Starter

    Thanks for the help. Give me a few days and I'll post all of the results. I've already backed everything up so no worries there.
      My ComputerSystem Spec

 


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