Windows 10: Screen freezes randomly

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  1. Posts : 16
    Microsoft Windows 10 Pro 64 bits 15063
    Thread Starter
       27 Aug 2017 #21

    zbook said: View Post
    When possible please use the DM log collector to post a zip for troubleshooting:
    BSOD - Posting Instructions - Windows 10 Forums
    There you go,

    axe0 said: View Post
    If possible use the integrated GPU on the CPU temporary as a test
    I donīt think the GPU is the problem because it happens the same way with the old GPU and the new one changed 2 weeks ago but any way how do i chage it?

    Thanks to you two.
      My ComputerSystem Spec


  2. Posts : 14,337
    windows 10 professional version 1607 build 14393.969 64 bit
       27 Aug 2017 #22

    The logs are in a foreign language and cannot be scanned or read. If possible please change the default language to English so that the logs can be troubleshooted.

    Language - Add, Remove, and Change in Windows 10 Windows 10 General Tips Tutorials
      My ComputerSystem Spec


  3. Posts : 13,171
    Windows 10 Pro
       27 Aug 2017 #23

    Looks like you can't use the iGPU, there is no port in the back to use it.


    Please run CPU-Z | Softwares | CPUID, open it and make screenshots of the following tabs
    • CPU
    • Mainboard
    • Memory
    • SPD*
    • Graphics

    *SPD shows the details of each stick, you can show the details by choosing different slots in the left upper corner.
    Please make screenshots of each stick.

    Please post each screenshot in your next reply/replies.
      My ComputersSystem Spec


  4. Posts : 16
    Microsoft Windows 10 Pro 64 bits 15063
    Thread Starter
       27 Aug 2017 #24

    There it goes, the new logs in english (i hope they are in english) and the screenshots of CPU-Z
      My ComputerSystem Spec


  5. Posts : 14,337
    windows 10 professional version 1607 build 14393.969 64 bit
       27 Aug 2017 #25

    Open administrative command prompt and type or copy and paste: slmgr /dlv

    Please post an image of the result into the thread.
      My ComputerSystem Spec


  6. Posts : 13,171
    Windows 10 Pro
       28 Aug 2017 #26

    One of the few times I forget it .......
      My ComputersSystem Spec


  7. Posts : 16
    Microsoft Windows 10 Pro 64 bits 15063
    Thread Starter
       28 Aug 2017 #27

    There you go.
      My ComputerSystem Spec


  8. Posts : 13,171
    Windows 10 Pro
       30 Aug 2017 #28

    As it doesn't look like Office is installed, it would appear that Windows is counterfeit.


    Rule 4
    No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.


    One of the main reasons for this is that the act of pirating software will inevitably change the working of software and make investigation and repair impossible. Please install a legitimate copy of the software and if you are still experiencing the issue we will be pleased to assist - No further assistance will be provided until we are satisfied that the software is genuine.
      My ComputersSystem Spec


 
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