Different BSODs or freezing while gaming or at desktop

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  1. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #11

    There were 2 misbehaving drivers detected.
    1 was recurrent.
    1 was new.

    1) Using device manager uninstall and reinstall the Logitech Gaming Virtual Bus Enumerator: LGBusEnum.sys
    Logitech Support

    2) Using device manager uninstall and reinstall the Creative audio driver: MBfilt64.sys
    Please find all available drivers for windows 10, 8.1 and 7.0 and post them into the thread.
    Post the steps that you had made with the prior un-installation and re-installation.
    Creative Worldwide Support > Sound Blaster




    Code:
    LGBusEnum    Logitech Gaming Virtua Logitech Gaming Virtua Kernel        Manual     Running    OK         TRUE        FALSE        5,248             7,552       0          6/13/2016 2:47:08 PM   C:\WINDOWS\system32\drivers\LGBusEnum.sys        1,664
    Code:
    Event[2162]:  Log Name: System  Source: Service Control Manager  Date: 2017-08-20T00:38:07.160  Event ID: 7045  Task: N/A  Level: Information  Opcode: N/A  Keyword: Classic  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-0GN41V3  Description: A service was installed in the system.Service Name:  Logitech Gaming Virtual Bus Enumerator DriverService File Name:  \SystemRoot\system32\drivers\LGBusEnum.sysService Type:  kernel mode driverService Start Type:  demand startService Account:


    MBfilt64.sys Realtek HiDefinition Audio driver (file labelled as Creative Audio Driver) - Was found in the latest Win8 version available from Realtek on 07Sep2013 http://www.realtek.com.tw/downloads/...&GetDown=false

    Code:
    MBfilt       MBfilt                 MBfilt                 Kernel        Manual     Running    OK         TRUE        FALSE        4,096             12,288      0          7/30/2009 11:40:32 PM  C:\WINDOWS\system32\drivers\MBfilt64.sys         8,192

    Code:
    Event[50]:  Log Name: System  Source: Service Control Manager  Date: 2017-08-17T07:19:33.040  Event ID: 7045  Task: N/A  Level: Information  Opcode: N/A  Keyword: Classic  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-0GN41V3  Description: A service was installed in the system.Service Name:  MBfiltService File Name:  \SystemRoot\system32\drivers\MBfilt64.sysService Type:  kernel mode driverService Start Type:  demand startService Account:
      My Computer


  2. Posts : 8
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter
       #12

    I will try to reinstall those two drivers again.

    The "uninstall device" doesn't actually appear for the Logitech Gaming Virtual Bus Enumerator entry in device manager, I only had the options to update driver, scan for hardware changes, or open properties. It seems like it's all just packaged in their "Logitech Gaming" software and has to be uninstalled and reinstalled with it.

    For the Realtek driver, I can see several installation options available, but they're all for the most recent driver on their support site, and each covers all editions of Windows since Vista.
    Driver R2.82 - 2017/7/26
    32-bit exe (Vista, 7, 8, 8.1, 10)
    64-bit exe (Vista, 7, 8, 8.1, 10)
    32/64-bit exe (Vista, 7, 8, 8.1, 10)
    32/64-bit zip (Vista, 7, 8, 8.1, 10)

    For the previous installation, I chose the 64-bit .exe. To remove the old driver, and install the new one, I:
    1) Right-clicked the entry under "Sound, video, and game controllers" for "Realtek High Definition Audio," and chose Uninstall Device. When prompted, I checked "Delete the driver software for this device" and continued.
    2) Rebooted after the uninstall (following the readme), and then ran setup after reboot.
    3) After running setup for the reinstall, the installer asked to reboot once more, which I did.

    *The readme also says that the installer should automatically remove any remaining drivers if it detects them, and prompt for a reboot before the new installation, which it does after the uninstall. I think Win10 automatically plugs a driver in for it after the uninstall and reboot, and it has to reboot again to remove it.
      My Computer


  3. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    If you can uninstall all logitech and then reinstall using control panel that works.
    When you use device manager to uninstall > right click on any row > left click properties > left click driver > left click driver details > make sure it is the identical driver to install.

    When you view the rows does MBfilt64.sys appear in the driver details for the Realtek audio?
      My Computer


  4. Posts : 8
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter
       #14

    I did the add/remove control panel for all the Logitech software and reinstalled (and restarted).

    For the Realtek entry that I used under Sound Controllers, there is a massive list under driver details, but MBfilt64.sys is definitely in it.
    Attachment 149935
      My Computer


  5. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    Left click on the MBfilt64.sys driver and see if it displays a file version.
    It is displaying: 6.10.00.0008
    The provider that is displayed is Creative Technology.
    Maybe the audio part was sold to Realtek?
    Did you at one time have a Creative hardware product?
    See if you can just download this driver from the Creative site.
    If not then download and install the latest version from Realtek and record the file version.
    Windows driver verifier will be used to see if it misbehaves.
    If it causes another bsod then roll back one driver.
    If the next one causes a roll back then roll back again.
    It will be trial and error to find a stable driver.

    Current Realtek audio driver: Version: 6.0.1.7727
    Code:
    Name    Realtek High Definition AudioManufacturer    Realtek
    Status    OK
    PNP Device ID    HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1458A0B2&REV_1000\4&1C3E785F&0&0001
    Driver    c:\windows\system32\drivers\rtkvhd64.sys (6.0.1.7727, 4.56 MB (4,779,776 bytes), 8/20/2017 12:14 AM)
      My Computer


  6. Posts : 8
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter
       #16

    I checked Creative's download and support site, but it only seems to cover drivers and downloads for Soundblaster or official Creative products. I've never had a physical Creative product in this PC, and am just using onboard sound currently, but that got me thinking, and I did notice two things:

    1) The last uninstall of the Realtek driver might have somehow caught things that the previous ones did not. There used to be a "Realtek HD Audio Manager" running in the tray, which was similar in function to the windows one, where you can assign and test speakers, change levels, etc. But all of the downloads on the Realtek site are listed as driver-only. I thought they just shoved it in there anyway, but I wonder if it wasn't there from the motherboard driver disk, and only now somehow caught in the more recent uninstall.

    2) While I don't have a Creative soundcard or physical product, the motherboard did come with "Soundblaster X-Fi MB3" software, so that was installed with the motherboard drivers. I don't know if that has anything to do with the current issue, since that problem driver is still listed under Realtek... but it's the only Creative thing that's ever touched this PC, and I didn't even remember it. I'm not sure if it really even does anything. Unless it's just lurking there causing BSODs.

    That's it for me for now, though. I have to get some sleep.
    Thank you again for your continued help and patience.
      My Computer


  7. Posts : 38,420
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    In msinfo32 there is information for audio on Realtek but no information on MBfilt64.sys. The information from the event and driver logs were posted.

    Once an audio driver is found that does not bsod please check the performance.

    Open control panel > large or small icons > troubleshooting > in the left pane click view all > run these troubleshooters:
    1) hardware and devices
    2) playing audio
    3) recording audio
    4) video playback

    For any failed or unable to fix post an image into the thread.

    Restart windows driver verifier when you have time to troubleshoot bsod. Once there are no longer any bsod run windows driver verifier for 36 hours of typical computer use.




      My Computer


 
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