Windows 10: BSOD during Battlefield 1 Gaming and Casual Youtube Watching

  1.    20 Aug 2017 #1

    BSOD during Battlefield 1 Gaming and Casual Youtube Watching


    I got the error DRIVER IRQL NOT LESS OR EQUAL while playing Battlefield 1 and the error KMODE EXCEPTION NOT HANDLED while watching Youtube. Please help me, I do not know what the problem is. I recently reinstalled my network driver because other forums said it would help, but it did not. My computer information that I got through the tool is attached.

      My ComputerSystem Spec

  2. Posts : 19,880
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Aug 2017 #2

    Hi SpecialSYT ,

    Welcome to Ten forums.

    There were 4 bsod mini dump files debugged.
    There were 3 misbehaving hardware drivers.

    1) open administrative command prompt and type or copy and paste these commands:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan

    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    6) Run memtest86+ version 5.01 for at least 8 runs.
    This may take many hours so plan to run it overnight.
    Memtest86+ - Advanced Memory Diagnostic Tool
    When Memtest86+ has completed 8 or more runs use a camera or smart phone camera to take a picture and post an image into the thread.
    Memtest86+ is not run by time buy by passes.
    The more passes the better.
    If fewer than 8 passes are made the testing has a high incidence of false negatives.
    A false negative is a pass when there is malfunctioning RAM.
    There is 16 GB of RAM on the computer.
    Memtest86+ will take approximately 1 -2 hours /GB RAM
    If there is just 1 error that is a fail and you can abort testing.
    Then test 1 RAM at a time in the same DIMM each for 8 hours to differentiate the good from the bad RAM.
    If both RAM pass when tested independently after passing when tested toghether you will need to test another DIMM with 1 RAM. This will then differentiate malfunctioning RAM from DIMM/MB
    Testing less than 8 passes will need to be repeated.
    Please use a camera or smart phone camera to take a picture and post images into the thread.

    7) Make sure that there is no over clocking while troubleshooting.

    Sometimes there are problems in the bios that produce bsod.

    The bios in your computer:
    BIOS Version/Date American Megatrends Inc. 5.11, 4/7/2016

    8) Please check to see if this is the most up to date version.

    9) To ensure that there are no improper bios settings please reset the bios.

    Sometimes there can be failure to boot after resetting the bios.

    10) So please make sure your files are backed up.

    11) Please make a backup image with Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Your Image is Everything
    12) And please create a restore point.

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings

    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    13) Use device manager to uninstall and reinstall: rzudd.sys Razer mouse driver
    Razer - Downloads | Razer

    14) The best way to fix the misbehaving Nvidia driver is to uninstall everything Nvidia using Display driver uninstaller and install new drivers from the computer manufacturer's website or from the Nvidia website.
    The computer manufacturer's web site is preferred.
    Enter the computer's serial or product number and the operating system to view available drivers.
    If you use the Nvidia web site be sure the "clean install" box is checked and only install the graphics driver and the physx driver.
    Driver Uninstaller Download version

    Windows 7 Help Forums

    15) Use device manager to uninstall and reinstall igdkmd64 Intel HD graphics


    ffffd800`d12a72d8  fffff80e`dab71649Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for igdkmd64.sys*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys igdkmd64+0x111649

    igfx         igfx                   igfx                   Kernel        Manual     Running    OK         TRUE        FALSE        20,480            5,292,032   0          3/8/2017 1:38:22 PM    C:\Windows\system32\DRIVERS\igdkmd64.sys         8,192
    ffffd801`5378f148  fffff80f`44a27d5eUnable to load image \SystemRoot\System32\DriverStore\FileRepository\nvrzi.inf_amd64_9d48af86a228d8b1\nvlddmkm.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for nvlddmkm.sys*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys nvlddmkm+0xc7d5e

    nvlddmkm     nvlddmkm               nvlddmkm               Kernel        Manual     Running    OK         TRUE        FALSE        6,434,816         6,807,552   0          8/9/2017 5:54:38 PM    C:\Windows\system32\DriverStore\FileRepository\n 36,864
    nvlddmkm.sys nVidia Video drivers
    Get from OEM for laptops

    ffffd801`5378ef98  fffff80f`45ad2233Unable to load image \SystemRoot\System32\drivers\rzudd.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for rzudd.sys*** ERROR: Module load completed but symbols could not be loaded for rzudd.sys rzudd+0x22233

    rzudd        Razer Mouse Driver     Razer Mouse Driver     Kernel        Manual     Running    OK         TRUE        FALSE        0                 167,936     0          8/24/2016 10:45:52 PM  C:\Windows\system32\drivers\rzudd.sys
    Event[86]:  Log Name: System  Source: Microsoft-Windows-TPM-WMI  Date: 2017-08-17T01:30:45.971  Event ID: 1026  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: WIN-28UUVO5OG4T  Description: The Trusted Platform Module (TPM) hardware on this computer cannot be provisioned for use automatically.  To set up the TPM interactively use the TPM management console (Start->tpm.msc) and use the action to make the TPM ready.
    Name    Intel(R) HD Graphics 530PNP Device ID    PCI\VEN_8086&DEV_191B&SUBSYS_674E1A58&REV_06\3&11583659&0&10Adapter Type    Intel(R) HD Graphics Family, Intel Corporation compatibleAdapter Description    Intel(R) HD Graphics 530Adapter RAM    1.00 GB (1,073,741,824 bytes)Installed Drivers    igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32Driver Version File    oem19.inf (iSKLD_w10 section)Color Planes    Not AvailableColor Table Entries    4294967296Resolution    3200 x 1800 x 59 hertzBits/Pixel    32Memory Address    0xDD000000-0xDDFFFFFFMemory Address    0x70000000-0x7FFFFFFFI/O Port    0x0000F000-0x0000F03FIRQ Channel    IRQ 4294967283Driver    c:\windows\system32\drivers\igdkmd64.sys (, 7.59 MB (7,961,584 bytes), 3/18/2017 1:33 AM)    Name    NVIDIA GeForce GTX 970MPNP Device ID    PCI\VEN_10DE&DEV_13D8&SUBSYS_674E1A58&REV_A1\4&30CB96B5&0&0008Adapter Type    GeForce GTX 970M, NVIDIA compatibleAdapter Description    NVIDIA GeForce GTX 970MAdapter RAM    (1,048,576) bytesInstalled Drivers    C:\Windows\System32\DriverStore\FileRepository\nvrzi.inf_amd64_9d48af86a228d8b1\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvrzi.inf_amd64_9d48af86a228d8b1\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvrzi.inf_amd64_9d48af86a228d8b1\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvrzi.inf_amd64_9d48af86a228d8b1\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvrzi.inf_amd64_9d48af86a228d8b1\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvrzi.inf_amd64_9d48af86a228d8b1\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvrzi.inf_amd64_9d48af86a228d8b1\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvrzi.inf_amd64_9d48af86a228d8b1\nvldumd.dllDriver Version File    oem25.inf (Section020 section)Color Planes    Not AvailableColor Table Entries    Not AvailableResolution    Not AvailableBits/Pixel    Not AvailableMemory Address    0xDE000000-0xDF0FFFFFMemory Address    0xB0000000-0xC1FFFFFFMemory Address    0xC0000000-0xC1FFFFFFIRQ Channel    IRQ 4294967282Driver    c:\windows\system32\driverstore\filerepository\nvrzi.inf_amd64_9d48af86a228d8b1\nvlddmkm.sys (, 14.89 MB (15,610,296 bytes), 8/16/2017 11:05 PM)
      My ComputerSystem Spec


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