Windows 10: Windows 10 started crashing with no changes to PC

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  1. Posts : 10
    Windows 10 Home 64bit
       19 Aug 2017 #1

    Windows 10 started crashing with no changes to PC


    Earlier in the week, I started getting the BSOD. At first I could restart and it would work for an hour or so. It started to become more frequent and soon windows would not even boot. I tried to do a fresh install from my installation disk but it would not work. I went and bought a new SSD and did a fresh install from my disk. It work fine for about an hour. I was able to update all driver and update windows. Now I am getting the BSOD again. I am not at all a computer expert but I will try my best. Thanks guys for your help!

    Attachment 149632
      My ComputerSystem Spec


  2. Posts : 13,162
    Windows 10 Pro
       19 Aug 2017 #2

    Hi mdgudger,

    It appears that there is something wrong with the filesystem on your SSD.
    In your situation I have a few ideas as to what might cause that.

    Where did you get the installation disk?

    Let's see if we can fix the present corruption, please run below tests.





    Windows 10 started crashing with no changes to PC Diagnostics Test Windows 10 started crashing with no changes to PC
     HDD TEST

    Note   Note
    Run the tests on all hard drives/partitions!

    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums



    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.

    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

      My ComputersSystem Spec


  3. Posts : 10
    Windows 10 Home 64bit
    Thread Starter
       19 Aug 2017 #3

    HD Scan results


    Attachment 149642Attachment 149643Attachment 149644

    I bought this SSD this morning and the installation disk is a genuine Windows 10 Home 64bit disk a bought from Amazon.
      My ComputerSystem Spec


  4. Posts : 13,162
    Windows 10 Pro
       19 Aug 2017 #4

    Click 'start' on error scan tab and wait until it is finished.


    That doesn't sound very good TBH, many users who buy Windows from Amazon or ebay turn out to have been scammed.
      My ComputersSystem Spec


  5. Posts : 10
    Windows 10 Home 64bit
    Thread Starter
       19 Aug 2017 #5

    Attachment 149645

    I installed windows from this disk back in the spring when a built this system. It has worked with no problems until this week. Thanks for all the help.
      My ComputerSystem Spec


  6. Posts : 10
    Windows 10 Home 64bit
    Thread Starter
       19 Aug 2017 #6
      My ComputerSystem Spec

  7.    19 Aug 2017 #7

    Chkdsk found corruption of the filesystem but could not repair it in read-only mode (because you are using the filesystem while running the command).

    Please run the following from an admin command or PowerShell prompt (right click start button -> Command Prompt (Admin))

    Code:
    chkdsk.exe /R /X
    Press 'Y' when prompted if you would like to schedule a disk check next boot. Then reboot your computer and let it check the disk and attempt to repair it. After it has completed please post the new chkdsk event log entry like you did before.

    You should also update your Intel Rapid Store driver to the latest version. You are on 15.5.0.1051 while the latest release is 15.7.0.1014.

    Here is the official download link: https://downloadmirror.intel.com/26865/eng/SetupRST.exe
      My ComputerSystem Spec


  8. Posts : 13,162
    Windows 10 Pro
       20 Aug 2017 #8

    Please read the suggestions properly.

    15.5.0.1051 is the latest on the MSI support page, I don't recommend using Intel directly for driver updates.
      My ComputersSystem Spec


  9. Posts : 10
    Windows 10 Home 64bit
    Thread Starter
       20 Aug 2017 #9

    New chkdsk


    Attachment 149696

    No BSOD so far!
      My ComputerSystem Spec

  10.    20 Aug 2017 #10

    axe0 said: View Post
    Please read the suggestions properly.

    15.5.0.1051 is the latest on the MSI support page, I don't recommend using Intel directly for driver updates.
    I've never seen the upstream intel rapid store drive cause issues, while on the other hand I have seen vendors fail to post links to the newest version, whereas the "current" version on their page has known defects.

    He is getting filesystem corruption, but it's not readily apparent what caused it, which makes me wonder if it will happen again. The likely culprits besides sudden power loss would be storage drivers, disk firmware, or some other kernel panic.
      My ComputerSystem Spec


 
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