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  1.    19 Aug 2017 #1
    Join Date : Aug 2017
    Posts : 51
    windows 10

    windows freeze DELL XPS15


    Greetings,First time here.Thanks in advance for any assistance.

    I am getting a pretty consistent windows freeze that I need some help fixing. The freeze happens at random times. Explorer will just stop responding.The mouse will continue to function but the operating system will not respond. Ctrl/Alt/Del does nothing. I can force a reset by holding down the power button and operation comes back to normal after the reboot.
    My system is as follows:
    DELL XPS15 9550
    windows 10 home 64bit
    version 1607
    build 14393.1593
    intel it-6300hq
    8 gb ram
    The one modification I made was that I took out the 32 GB “cache” drive and replaced it with a 256 GB (samsung 950 pro) drive that I have installed the operating system on.
    My install process up to now: (1) install windows (2) run all updates (3) installed driver for samsung 950 pro (4) updated the intel hd530 graphics driver from the DELL site (5) updated the gtx960m graphics driver from the nvidia site.
    Below is a link to (3) event viewer screen captures. The freeze occurred somewherewithin these logs on (3) separate occasions.
    http://imgur.com/a/XgrxX
    windows freeze DELL XPS15 Attached Files
      My ComputerSystem Spec
  2.    19 Aug 2017 #2
    Join Date : Jun 2015
    Posts : 12,864
    Windows 10 Pro




    windows freeze DELL XPS15 Diagnostics Test windows freeze DELL XPS15
     HDD TEST

    Note   Note
    Run the tests on all hard drives/partitions!

    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums
      My ComputersSystem Spec
  3.    19 Aug 2017 #3
    Join Date : Aug 2017
    Posts : 51
    windows 10
    Thread Starter

    Thanks for the reply.

    The system has 2 drives installed both are SSD.
    CHKDSK logs are attached as a txt file...no errors found.
    I would prefer to not install hdtune. Can you help further without that information?
    windows freeze DELL XPS15 Attached Files
      My ComputerSystem Spec
  4.    19 Aug 2017 #4
    Join Date : Jun 2015
    Posts : 12,864
    Windows 10 Pro

    Run chkdsk according to the instructions.
    Chkdsk x: /r where x is the partition letter.

    Why don't you want to install HDtune?
      My ComputersSystem Spec
  5.    19 Aug 2017 #5
    Join Date : Aug 2017
    Posts : 51
    windows 10
    Thread Starter

    Regarding hdtune: I just prefer to not run/install programs unless it is 100% necessary. If it is absolutely necessary I can run the program and post the information requested.

    When I run Chkdsk on my system drive out of the ADMIN powershell I get the attached log from event viewer.
    When I run Chkdsk on my secondary drive I get the following:
    ==========
    Chkdsk cannot run because the volume is in use by anotherprocess. Chkdsk may run if this volume is dismounted first.ALL OPENED HANDLES TO THIS VOLUME WOULD THEN BE INVALID.Would you like to force a dismount on this volume? (Y/N)
    ==========
    The secondary drive is an ssd that i keep all my personal/media files on. In building this system I took out the mechanical HDD and replaced it with my SSD which already had all of my personal files on it. I did not format it in the machine and then add my files to it.
    chkdsk2.txt
      My ComputerSystem Spec
  6.    20 Aug 2017 #6
    Join Date : Jun 2015
    Posts : 12,864
    Windows 10 Pro

    With SSD, we need to know the SMART attributes, crystaldiskinfo is sufficient as a standalone program.

    Chkdsk cannot run because the volume is in use by anotherprocess. Chkdsk may run if this volume is dismounted first.ALL OPENED HANDLES TO THIS VOLUME WOULD THEN BE INVALID.Would you like to force a dismount on this volume? (Y/N)
    Press Y when you get this message and reboot the system.
      My ComputersSystem Spec
  7.    20 Aug 2017 #7
    Join Date : Aug 2017
    Posts : 51
    windows 10
    Thread Starter

    Additional chkdsk scans attached as .txt file.
    (2) crystaldiscinfo screen captures attached.
    (1) disc management window screen capture attached.
    Attached Thumbnails Attached Thumbnails cd01.png   cd02.png   cd03.png  
    windows freeze DELL XPS15 Attached Files
      My ComputerSystem Spec
  8.    21 Aug 2017 #8
    Join Date : Jun 2015
    Posts : 12,864
    Windows 10 Pro

    Where is the C partition chkdsk log?
    Why'd you mask the serial numbers?
      My ComputersSystem Spec
  9.    21 Aug 2017 #9
    Join Date : Aug 2017
    Posts : 51
    windows 10
    Thread Starter

    I attached the C partition chkdsk log to POST #5 (I have attached it again to this post)

    I masked the serial #'s because I thought those might be be considered private information. Do you need those #'s to assist further?

    Thanks
    windows freeze DELL XPS15 Attached Files
      My ComputerSystem Spec
  10.    21 Aug 2017 #10
    Join Date : Jun 2015
    Posts : 12,864
    Windows 10 Pro

    A serial number is similar to a fingerprint or a citizen service number, all are unique but not private information.
      My ComputersSystem Spec

 
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