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#1
windows freeze DELL XPS15
Greetings,First time here.Thanks in advance for any assistance.
I am getting a pretty consistent windows freeze that I need some help fixing. The freeze happens at random times. Explorer will just stop responding.The mouse will continue to function but the operating system will not respond. Ctrl/Alt/Del does nothing. I can force a reset by holding down the power button and operation comes back to normal after the reboot.
My system is as follows:
DELL XPS15 9550
windows 10 home 64bit
version 1607
build 14393.1593
intel it-6300hq
8 gb ram
The one modification I made was that I took out the 32 GB “cache” drive and replaced it with a 256 GB (samsung 950 pro) drive that I have installed the operating system on.
My install process up to now: (1) install windows (2) run all updates (3) installed driver for samsung 950 pro (4) updated the intel hd530 graphics driver from the DELL site (5) updated the gtx960m graphics driver from the nvidia site.
Below is a link to (3) event viewer screen captures. The freeze occurred somewherewithin these logs on (3) separate occasions.
http://imgur.com/a/XgrxX