Windows 10: windows freeze DELL XPS15

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  1.    24 Oct 2017 #81

    I had Task Manager open hoping to observe what it says when one of my freezes happens. Attached is what it showed. Basically the system started to act sluggish...i switched over to Task Manger...captured these two pictures...then windows stopped responding all together and I had to force a reset with the power button.
    Click image for larger version. 

Name:	IMG_2401.jpg 
Views:	1 
Size:	1.27 MB 
ID:	160116Click image for larger version. 

Name:	IMG_2399.jpg 
Views:	1 
Size:	1.15 MB 
ID:	160117
      My ComputerSystem Spec


  2. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       24 Oct 2017 #82

    Looking at the hardware as a cause of the freeze you have already worked up the drive and bios.
    The GPU, CPU, and RAM have not been fully tested.
    These can be stress tested.
      My ComputerSystem Spec

  3.    25 Oct 2017 #83

    zbook said: View Post
    Looking at the hardware as a cause of the freeze you have already worked up the drive and bios.
    The GPU, CPU, and RAM have not been fully tested.
    These can be stress tested.
    Could you provide instructions on how to preform these tests?

    Thanks.
      My ComputerSystem Spec


  4. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       25 Oct 2017 #84

    1) Run memtest86+ version 5.01 for at least 8 passes.
    Memtest86+ - Advanced Memory Diagnostic Tool

    This may take hours so plan to run it overnight.

    Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool

    The testing is done not by time but by passes.

    The more passes the better.

    There are a significant number of false negatives if fewer than 8 passes are made.

    A false negative is a pass when there is malfunctioning RAM.

    There is 8 GB of RAM on the computer.

    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM

    Just 1 error is a fail and you can abort testing.

    Memtest86+ - Advanced Memory Diagnostic Tool
    Memtest86+ - Advanced Memory Diagnostic Tool

    Microsoft Community
    Memory problems. - Microsoft Community

    MemTest86+ - Test RAM Windows 10 BSOD Tutorials
    MemTest86+ - Test RAM BSOD Tutorials

    2) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image of the results into the thread.
      My ComputerSystem Spec


  5. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       25 Oct 2017 #85

    When Memtest86+ version 5.01 has completed 8 or more passes please use a camera or smart phone camera to take a picture and post an image into the thread.

    Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:


    Speccy - Free Download - Piriform: Speccy - System Information - Free Download
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
      My ComputerSystem Spec

  6.    28 Oct 2017 #86

    zbook said: View Post
    When Memtest86+ version 5.01 has completed 8 or more passes please use a camera or smart phone camera to take a picture and post an image into the thread.
    Click image for larger version. 

Name:	IMG_2410.jpg 
Views:	1 
Size:	305.7 KB 
ID:	160622
      My ComputerSystem Spec

  7.    28 Oct 2017 #87

    zbook said: View Post
    Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:


    Speccy - Free Download - Piriform: Speccy - System Information - Free Download
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    What am I looking to learn from these programs?

    Thanks
      My ComputerSystem Spec


  8. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       28 Oct 2017 #88

    Please post an updated DM log collector:
    BSOD - Posting Instructions - Windows 10 Forums

    In order to perform stress testing you must monitor: temperature, display artifacts, freezing, etc.

    1) For all tests please record maximum temperatures and test duration.

    2) And for all test please post images of the test results into the thread.

    3) Run Prime95 - Stress Test Your CPU
    Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
    Prime95 - Stress Test Your CPU Performance Maintenance Tutorials
    4) Record maximum temperatures and duration of testing.
    5) Aim for > 3 hours of testing.
    6) Make note of the links information on when to abort testing.
    7) Please use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Windows 10 Forums

    8) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
    9) Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
    FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
    FurMark - GPU Stress Test Performance Maintenance Tutorials
    10) Aim for testing approximately 1 hour.
    11) Please use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Windows 10 Forums
      My ComputerSystem Spec

  9.    28 Oct 2017 #89

    zbook said: View Post
    Please post an updated DM log collector:
    BSOD - Posting Instructions - Windows 10 Forums

    In order to perform stress testing you must monitor: temperature, display artifacts, freezing, etc.
    In the tutorial it says that I can damage my CPU if the stress test makes it get too hot, but it does not say what temp is too hot? I do not want to fry my CPU. How do I find out the max temp I should allow my CPU to achieve?...same question for my GPU (I see the tutorial says 80C for the GPU as a max temp, but how do I know my particular GPU will be safe at that temp?

    Thanks
      My ComputerSystem Spec


  10. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       28 Oct 2017 #90

    Please post an updated zip:
    BSOD - Posting Instructions - Windows 10 Forums

    Check google for maximum temperatures for each:
    Intel(R) Core(TM) i5-6300HQ CPU
    NVIDIA GeForce GTX 960M
      My ComputerSystem Spec


 
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