windows freeze DELL XPS15

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  1. Posts : 459
    Windows 8&10
       #71

    In the prior post you show an error which seems to be related to Windows Defender. If that is the case, I have never had a problem with Windows Defender having problems or causing problems. I am attaching specifics on my current version so you can check what you have. Any time you manually check for updates you should see the Defender update being downloaded or installed in some manner.

    As far as the other situation, you say it only happens with Chrome. If you reboot your system and do not open Chrome, the system works fine? I will check your files and report back if I see anything definite.

    Attachment 156616
      My Computer


  2. Posts : 55
    windows 10
    Thread Starter
       #72

    Saltgrass said:
    In the prior post you show an error which seems to be related to Windows Defender....
    Here is what I currently am running:
    Attachment 156733

    Saltgrass said:
    As far as the other situation, you say it only happens with Chrome. If you reboot your system and do not open Chrome, the system works fine? I will check your files and report back if I see anything definite
    Chrome is not always running when the freeze happens. If I said that earlier I misspoke. It happens at random times.

    Thanks for your input.
      My Computer


  3. Posts : 459
    Windows 8&10
       #73

    There was not a recent dump file in your last file list, any chance of getting one? I can't do much with all those text files but I did check for a problem device listed and there was none show.
      My Computer


  4. Posts : 459
    Windows 8&10
       #74

    You may want to check this. I was looking at your event log and saw quite a few warnings like:

    The application \Device\HarddiskVolume6\Windows\System32\svchost.exe with process id 2924 stopped the removal or ejection for the device PCI\VEN_8086&DEV_A118&SUBSYS_06E41028&REV_F1\3&11583659&0&E8.

    The Hardware ID seems to point to a PCIe Express Root Port - A118. On my system the M.2 SSD is connected but open Device Manager, and set it to see Device by Connection.

    Then expand the ACPI section and drop down to the PCI Express Root Complex. If you see a line ending in PCI Express Root Port -A118, expand it and see what it connected to that port.

    Knowing what that device is may help find a cause.
      My Computer


  5. Posts : 55
    windows 10
    Thread Starter
       #75

    Saltgrass said:
    Knowing what that device is may help find a cause.
    See attached image...

    The 950 PRO is my system drive. Windows and all my applications are installed on it.

    Attachment 156978
      My Computer


  6. Posts : 459
    Windows 8&10
       #76

    You need to understand, from here forward I am basically guessing as to what is going on. So, with that in mind, some questions.

    Are you using the Samsung driver for the drive and any firmware updates available for it?

    It shows Volume 6 in the warning which is fairly far down the drive unless you have another drive which also has some partitions. If you have another drive, have you tried disconnecting it? If you only have the one drive, maybe a picture of the Disk Management window would help.

    If the warnings are correct, I don't know why some svchost would be trying to disconnect the drive. Are there any other entries in the Event Viewer about the time you get the warning messages?

    You do have the latest Bios and chipset drivers for the system?

    I have several Dell systems running a 960 Pro in the NVMe mode and none of them seem to show such warnings. The 950 Pro is the earlier version of the drive which may have some impact.
      My Computer


  7. Posts : 55
    windows 10
    Thread Starter
       #77

    Saltgrass said:
    . So, with that in mind, some questions.
    Are you using the Samsung driver for the drive and any firmware updates available for it?
    Driver is the latest. How do I find out the firmware version I am running?

    Saltgrass said:
    It shows Volume 6 in the warning which is fairly far down the drive unless you have another drive which also has some partitions. If you have another drive, have you tried disconnecting it? If you only have the one drive, maybe a picture of the Disk Management window would help.
    I have the main system drive [C] with no partitions. [D] has my data on it and has one partition [E].
    Attachment 156984

    Saltgrass said:
    If the warnings are correct, I don't know why some svchost would be trying to disconnect the drive. Are there any other entries in the Event Viewer about the time you get the warning messages?
    You are referring to event id 225. It looks like those occurred when I manually updated my operating system (see post #61).

    Saltgrass said:
    You do have the latest Bios and chipset drivers for the system?
    I will check and update if not the latest.

    Thanks
      My Computer


  8. Posts : 55
    windows 10
    Thread Starter
       #78

    carl pilkington said:
    Driver is the latest. How do I find out the firmware version I am running?


    Attachment 156984
    Does it matter that my system disc is "Disc 1" and my data disc is "Disc 0" ?
      My Computer

  9. ThrashZone's Avatar
    Posts : 7,107
    3-Win-7Prox64 2-Win10Prox64
       #79

    Hi,
    Not really
    You can look in your bios and see if the data disk is first in line to boot too.
      My Computers


  10. Posts : 55
    windows 10
    Thread Starter
       #80

    ...Event Viewer does not show any entries which correspond to my freeze, and I can not get a Crash Dump file to be created during the freeze either. Is there any other diagnostic tool which would show me exactly what is happening as the freeze occurs?
      My Computer


 
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