Windows update seems to have gone through per your instructions (attached).
What might cause updates to not install like that? How do I prevent that from happening in the future?
Attachment 152942
Great. I'm glad that the upgrade worked smoothly
Windows upgrade and update failures are multifactorial. After a failure typically there is a display that there was a failure and then you would need to troubleshoot a KB# and error code.
The driver displayed above is the Realtek high definition audio driver and should be available on the Dell website for your computer's configuration and operating system.
When you need drivers the best source is the computer manufacturer's web site. Second best is the component manufacturer's website. For realtek: Realtek
For each component manufacturer driver the computer manufacturer may make some modification so in general the computer manufacturer is most often the best source of drivers.
When I go to device manager under SOUND CONTROLERS > REALTEC AUDIO the driver date / version is 8/23/2016 / 6.0.1.7917. Saltgrass is saying that the driver is from 2015 (post #53). Are we both looking at the same driver?
Is there a good way to list all of my drivers and their version dates?
Thanks
The drivers are already listed in the zip logs.
If you want additional information you can use this tool:
http://www.nirsoft.net/utils/driverview.html
This is the Realtek audio information:
Code:Name Realtek High Definition AudioManufacturer Realtek Status OK PNP Device ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0298&SUBSYS_102806E4&REV_1001\4&A3FF4E8&0&0001 Driver c:\windows\system32\drivers\rtkvhd64.sys (6.0.1.7628, 4.41 MB (4,622,592 bytes), 9/26/2016 2:41 AM) Name Intel(R) Display Audio Manufacturer Intel(R) Corporation Status OK PNP Device ID HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&A3FF4E8&0&0201 Driver c:\windows\system32\drivers\intcdaud.sys (10.22.1.97, 801.52 KB (820,752 bytes), 6/3/2017 1:58 PM)
This driver is in the Audio section for your system. It has a release date of July 2017 and is version 6.0.1.8142. I don't remember where I got the info about your system except for the dump file. The audio drivers are updated fairly often so check what you show for the Realtek driver on your system.
As I said, update the driver.. may not help but won't hurt.
Attachment 153815
Windows continues to have problems with its auto update. The attached images is from the Reliability History.
Attachment 154314
Any thought on how I can fix this problem?
Thanks
Hi again,
I am still getting the same random freeze in windows and am wondering if anyone has any other ideas about what could be causing this.
I updated the audio driver per the last suggestion.
Over the past couple of weeks I have noticed that I get one freeze for about every 7 hours of computer use. The freeze will happen, for example, when I am using chrome and chrome will continue to respond - if I mouse over things on a web page they will animate, and I can open and close tabs, but I can not access new web pages (it is like my internet connection is not working). When this happens and I try to press WINDOWS KEY+X nothing happens, CTRL+SHIFT+ESC nothing happens.
Thanks for any help.
Attachment 156586
Quote