Page 7 of 10 FirstFirst ... 56789 ... LastLast
  1.    12 Sep 2017 #61
    Join Date : Aug 2017
    Posts : 51
    windows 10
    Thread Starter

    Quote Originally Posted by zbook View Post
    Both backup images will work provided you have a menu option to use a backup image.
    If you don't have this option the Macrium method offers some additional fail safe methods.
    This link is the bootable rescue disk method:
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
    Windows update seems to have gone through per your instructions (attached).
    What might cause updates to not install like that? How do I prevent that from happening in the future?
    Click image for larger version. 

Name:	winver.png 
Views:	34 
Size:	15.3 KB 
ID:	152942
      My ComputerSystem Spec
  2.    12 Sep 2017 #62
    Join Date : Aug 2017
    Posts : 51
    windows 10
    Thread Starter

    Quote Originally Posted by Saltgrass View Post
    Have you checked the drivers I gave you. I know for a fact that RTKVHD64.sys Mon Oct 5 07:51:25 2015 is out of date for your system. Downlload the driver from Dell and update it.
    What is the best way to track down the updated version of this driver? I don't see anything listed under that name on the dell support site.
    Thanks
      My ComputerSystem Spec
  3.    12 Sep 2017 #63
    Join Date : Apr 2017
    Posts : 8,762
    windows 10 professional version 1607 build 14393.969 64 bit

    Great. I'm glad that the upgrade worked smoothly
    Windows upgrade and update failures are multifactorial. After a failure typically there is a display that there was a failure and then you would need to troubleshoot a KB# and error code.
    The driver displayed above is the Realtek high definition audio driver and should be available on the Dell website for your computer's configuration and operating system.
    When you need drivers the best source is the computer manufacturer's web site. Second best is the component manufacturer's website. For realtek: Realtek
    For each component manufacturer driver the computer manufacturer may make some modification so in general the computer manufacturer is most often the best source of drivers.
      My ComputerSystem Spec
  4.    16 Sep 2017 #64
    Join Date : Aug 2017
    Posts : 51
    windows 10
    Thread Starter

    Quote Originally Posted by zbook View Post
    The driver displayed above is the Realtek high definition audio driver and should be available on the Dell website for your computer's configuration and operating system.
    When I go to device manager under SOUND CONTROLERS > REALTEC AUDIO the driver date / version is 8/23/2016 / 6.0.1.7917. Saltgrass is saying that the driver is from 2015 (post #53). Are we both looking at the same driver?

    Is there a good way to list all of my drivers and their version dates?

    Thanks
      My ComputerSystem Spec
  5.    16 Sep 2017 #65
    Join Date : Apr 2017
    Posts : 8,762
    windows 10 professional version 1607 build 14393.969 64 bit

    The drivers are already listed in the zip logs.

    If you want additional information you can use this tool:
    http://www.nirsoft.net/utils/driverview.html

    This is the Realtek audio information:
    Code:
    Name	Realtek High Definition AudioManufacturer	Realtek
    Status	OK
    PNP Device ID	HDAUDIO\FUNC_01&VEN_10EC&DEV_0298&SUBSYS_102806E4&REV_1001\4&A3FF4E8&0&0001
    Driver	c:\windows\system32\drivers\rtkvhd64.sys (6.0.1.7628, 4.41 MB (4,622,592 bytes), 9/26/2016 2:41 AM)
    	
    Name	Intel(R) Display Audio
    Manufacturer	Intel(R) Corporation
    Status	OK
    PNP Device ID	HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&A3FF4E8&0&0201
    Driver	c:\windows\system32\drivers\intcdaud.sys (10.22.1.97, 801.52 KB (820,752 bytes), 6/3/2017 1:58 PM)
      My ComputerSystem Spec
  6.    16 Sep 2017 #66
    Join Date : Sep 2014
    DFW Area
    Posts : 439
    Windows 8&10

    Quote Originally Posted by carl pilkington View Post
    What is the best way to track down the updated version of this driver? I don't see anything listed under that name on the dell support site.
    Thanks
    This driver is in the Audio section for your system. It has a release date of July 2017 and is version 6.0.1.8142. I don't remember where I got the info about your system except for the dump file. The audio drivers are updated fairly often so check what you show for the Realtek driver on your system.
      My ComputerSystem Spec
  7.    17 Sep 2017 #67
    Join Date : Aug 2017
    Posts : 51
    windows 10
    Thread Starter

    Quote Originally Posted by Saltgrass View Post
    This driver is in the Audio section for your system.
    Click image for larger version. 

Name:	audiodriver.png 
Views:	1 
Size:	147.5 KB 
ID:	153793
      My ComputerSystem Spec
  8.    17 Sep 2017 #68
    Join Date : Sep 2014
    DFW Area
    Posts : 439
    Windows 8&10

    As I said, update the driver.. may not help but won't hurt.

    Click image for larger version. 

Name:	9550.JPG 
Views:	0 
Size:	185.3 KB 
ID:	153815
      My ComputerSystem Spec
  9.    21 Sep 2017 #69
    Join Date : Aug 2017
    Posts : 51
    windows 10
    Thread Starter

    Windows continues to have problems with its auto update. The attached images is from the Reliability History.

    Click image for larger version. 

Name:	update1.png 
Views:	1 
Size:	24.1 KB 
ID:	154314

    Any thought on how I can fix this problem?

    Thanks
      My ComputerSystem Spec
  10.    04 Oct 2017 #70
    Join Date : Aug 2017
    Posts : 51
    windows 10
    Thread Starter

    Hi again,
    I am still getting the same random freeze in windows and am wondering if anyone has any other ideas about what could be causing this.

    I updated the audio driver per the last suggestion.

    Over the past couple of weeks I have noticed that I get one freeze for about every 7 hours of computer use. The freeze will happen, for example, when I am using chrome and chrome will continue to respond - if I mouse over things on a web page they will animate, and I can open and close tabs, but I can not access new web pages (it is like my internet connection is not working). When this happens and I try to press WINDOWS KEY+X nothing happens, CTRL+SHIFT+ESC nothing happens.
    Thanks for any help.
    DESKTOP-MBCUAVH-Wed_10_04_2017_211202_47.zip
      My ComputerSystem Spec

 
Page 7 of 10 FirstFirst ... 56789 ... LastLast


Similar Threads
Thread Forum
Is it a trustworthy product Dell XPS15 ?
There were issues with (suspected to be) graphics. I am on the look out for a laptop for the purposes of photography photo editing. Regular visitors to this forum I felt will have better idea on the reliability of above laptop(I thought). Or...
Chillout Room
Realtek Audio On Dell Desktop Motherboard (Dell 8900 System)
Hello, I have a new Dell 8900 series desktop. (64 bit) Apparently has Realtek integrated audio on the Motherboard. The audio works fine, but the program that gives the user, me, options for adjusting the audio is really poor. ...
Drivers and Hardware
Dell XPS 13: Freezes on Dell logo on restart, but boots from cold fine
Morning - we just bought (our second) XPS 13 which I did a clean install of Windows 10 on (to claim back as much disk space as possible). All okay, except when selecting 'Restart' from the 'Start Button/Power', the computer freezes on the Dell logo,...
Installation and Upgrade
Dell Backup and Recovery Manager does not recognize my Dell
After the upgrade to Win 10 Pro from Win 7 Pro, my Dell Backup and Recovery Manager gives me an error message basically saying it does not recognize my Dell . Dell support suggested I contact Microsoft support as this new problem is due to the Win...
Backup and Restore
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 11:54.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums