windows freeze DELL XPS15

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  1. Posts : 55
    windows 10
    Thread Starter
       #61

    zbook said:
    Both backup images will work provided you have a menu option to use a backup image.
    If you don't have this option the Macrium method offers some additional fail safe methods.
    This link is the bootable rescue disk method:
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
    Windows update seems to have gone through per your instructions (attached).
    What might cause updates to not install like that? How do I prevent that from happening in the future?
    Attachment 152942
      My Computer


  2. Posts : 55
    windows 10
    Thread Starter
       #62

    Saltgrass said:
    Have you checked the drivers I gave you. I know for a fact that RTKVHD64.sys Mon Oct 5 07:51:25 2015 is out of date for your system. Downlload the driver from Dell and update it.
    What is the best way to track down the updated version of this driver? I don't see anything listed under that name on the dell support site.
    Thanks
      My Computer


  3. Posts : 38,358
    windows 10 professional version 1607 build 14393.969 64 bit
       #63

    Great. I'm glad that the upgrade worked smoothly
    Windows upgrade and update failures are multifactorial. After a failure typically there is a display that there was a failure and then you would need to troubleshoot a KB# and error code.
    The driver displayed above is the Realtek high definition audio driver and should be available on the Dell website for your computer's configuration and operating system.
    When you need drivers the best source is the computer manufacturer's web site. Second best is the component manufacturer's website. For realtek: Realtek
    For each component manufacturer driver the computer manufacturer may make some modification so in general the computer manufacturer is most often the best source of drivers.
      My Computer


  4. Posts : 55
    windows 10
    Thread Starter
       #64

    zbook said:
    The driver displayed above is the Realtek high definition audio driver and should be available on the Dell website for your computer's configuration and operating system.
    When I go to device manager under SOUND CONTROLERS > REALTEC AUDIO the driver date / version is 8/23/2016 / 6.0.1.7917. Saltgrass is saying that the driver is from 2015 (post #53). Are we both looking at the same driver?

    Is there a good way to list all of my drivers and their version dates?

    Thanks
      My Computer


  5. Posts : 38,358
    windows 10 professional version 1607 build 14393.969 64 bit
       #65

    The drivers are already listed in the zip logs.

    If you want additional information you can use this tool:
    http://www.nirsoft.net/utils/driverview.html

    This is the Realtek audio information:
    Code:
    Name	Realtek High Definition AudioManufacturer	Realtek
    Status	OK
    PNP Device ID	HDAUDIO\FUNC_01&VEN_10EC&DEV_0298&SUBSYS_102806E4&REV_1001\4&A3FF4E8&0&0001
    Driver	c:\windows\system32\drivers\rtkvhd64.sys (6.0.1.7628, 4.41 MB (4,622,592 bytes), 9/26/2016 2:41 AM)
    	
    Name	Intel(R) Display Audio
    Manufacturer	Intel(R) Corporation
    Status	OK
    PNP Device ID	HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&A3FF4E8&0&0201
    Driver	c:\windows\system32\drivers\intcdaud.sys (10.22.1.97, 801.52 KB (820,752 bytes), 6/3/2017 1:58 PM)
      My Computer


  6. Posts : 459
    Windows 8&10
       #66

    carl pilkington said:
    What is the best way to track down the updated version of this driver? I don't see anything listed under that name on the dell support site.
    Thanks
    This driver is in the Audio section for your system. It has a release date of July 2017 and is version 6.0.1.8142. I don't remember where I got the info about your system except for the dump file. The audio drivers are updated fairly often so check what you show for the Realtek driver on your system.
      My Computer


  7. Posts : 55
    windows 10
    Thread Starter
       #67

    Saltgrass said:
    This driver is in the Audio section for your system.
    Attachment 153793
      My Computer


  8. Posts : 459
    Windows 8&10
       #68

    As I said, update the driver.. may not help but won't hurt.

    Attachment 153815
      My Computer


  9. Posts : 55
    windows 10
    Thread Starter
       #69

    Windows continues to have problems with its auto update. The attached images is from the Reliability History.

    Attachment 154314

    Any thought on how I can fix this problem?

    Thanks
      My Computer


  10. Posts : 55
    windows 10
    Thread Starter
       #70

    Hi again,
    I am still getting the same random freeze in windows and am wondering if anyone has any other ideas about what could be causing this.

    I updated the audio driver per the last suggestion.

    Over the past couple of weeks I have noticed that I get one freeze for about every 7 hours of computer use. The freeze will happen, for example, when I am using chrome and chrome will continue to respond - if I mouse over things on a web page they will animate, and I can open and close tabs, but I can not access new web pages (it is like my internet connection is not working). When this happens and I try to press WINDOWS KEY+X nothing happens, CTRL+SHIFT+ESC nothing happens.
    Thanks for any help.
    Attachment 156586
      My Computer


 
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