windows freeze DELL XPS15

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  1. Posts : 55
    windows 10
    Thread Starter
       #51

    Once I have turned on Driver Verifier do I need to be actively using the computer (using/opening different programs, browsing the web, etc) for it do what it does, or can I just have the computer on and idle?

    Thanks
      My Computer


  2. Posts : 38,358
    windows 10 professional version 1607 build 14393.969 64 bit
       #52

    In general when using Windows driver verifier it should either find or not find a misbehaving driver:
    1) if it detects a misbehaving driver it should produce a BSOD and continuously display this window (automatic restart un-checked)
    2) if it does not detect a misbehaving driver it should display whatever window was open when you left the computer

    Typically you will be busy when you first turn it on as this is the first time it is used to detect misbehaving drivers. Then over time the computer environment will change depending upon which applications are in use.
      My Computer


  3. Posts : 459
    Windows 8&10
       #53

    I have a Event Viewer message about the same device (i8042prt.sys) on one of my Dell systems.

    I have the impression it is referring to a PS/2 type port which I do not think I have. Maybe some driver or Bios update is stirring this up. But just guessing since I have not yet tracked down the origin of the error message. I will be doing that the rest of the day.

    My Windbg shows the same cause. I don't remember, but you are not updating your system since you show 14393 build?

    You seem to have some older drivers. Maybe check the files and see if the properties shows who wrote it, if you do not know what it is. Older files are suspicious but not necessarily bad.

    ST_Accel.sys Wed Feb 25 01:09:05 2015
    RTKVHD64 RTKVHD64.sys Mon Oct 5 07:51:25 2015
    truecrypt truecrypt.sys Tue Feb 7 03:09:36 2012
    tap0901 tap0901.sys Wed Nov 5 07:16:32 2014
    stdcfltn stdcfltn.sys Thu Jan 8 20:01:11 2015
      My Computer


  4. Posts : 55
    windows 10
    Thread Starter
       #54

    zbook said:
    In general when using Windows driver verifier it should either find or not find a misbehaving driver:
    1) if it detects a misbehaving driver it should produce a BSOD and continuously display this window (automatic restart un-checked)
    2) if it does not detect a misbehaving driver it should display whatever window was open when you left the computer

    Typically you will be busy when you first turn it on as this is the first time it is used to detect misbehaving drivers. Then over time the computer environment will change depending upon which applications are in use.
    I ran Driver Verifier for the last 48 hours and got no crashes/freezes.
      My Computer


  5. Posts : 55
    windows 10
    Thread Starter
       #55

    Saltgrass said:
    My Windbg shows the same cause. I don't remember, but you are not updating your system since you show 14393 build?
    I am not purposefully holding updates from occurring. In my reliability monitor I am getting the attached problems related to updates. Do you have any idea why the problems are occurring? And when I check for updates in Settings Windows tells me everything is up to date (attached)

    Attachment 152718Attachment 152719Attachment 152720
      My Computer


  6. Posts : 38,358
    windows 10 professional version 1607 build 14393.969 64 bit
       #56

    It may or may not be possible to upgrade from windows 1607 to 1703.
    Most computers by this time have had automatic updates.
    If those automatic updates failed there would be a message displaying the failure.


    Please turn off windows driver verifer: open administrative command prompt and type or copy and paste:
    verifier /reset

    Perform the following steps:
    1) find a flash drive that you can format
    2) create a bootable windows 10 iso
    Download Windows 10
    3) perform an in place upgrade repair using the technique in this link:
    Repair Install Windows 10 with an In-place Upgrade Windows 10 Installation Upgrade Tutorials
    4) This should allow you to save files and applications and perform an upgrade to windows 10 version 1703.
    5) If it fails you will want to view the Panther logs. These logs by default are often hidden. They may already exist on you computer now.
    You can check for these logs looking for any of these:

    C:\$WINDOWS.~BT\Sources\Panther
    C:\Windows\Panther
    setuperr.log
    setupact.log
    Setupmem.dmp ...........$Windows.~bt\Sources\Rollback\setupmem.dmp
    setupapi.dev.log ..........$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
    BlueBox.log
    $Windows.~bt\Sources\Rollback*.evtx


    C:\$Windows.~BT\Sources\Panther
    C:\$Windows.~BT\Sources\Panther
    C:\$Windows.~BT\Sources\Rollback


    It can take a lot of time to decode or decipher the Panther logs.
    So hopefully your upgrade works smoothly.

    Currently I have a 2nd computer that has failed to upgrade. The first time there was no automatic windows posting that indicated the problem. It took a lot of time to decode the logs. The second computer has a similar problem as the automatic update displayed the failure problem. So you can attempt the upgrade and if it fails then troubleshoot.

    If you have not already done so please:
    1) create a brand new restore point
    2) back up all files to another drive or to the cloud
    3) use Macrium to make a backup image.
    Macrium Software | Your Image is Everything
    4) place the Macrium image onto another drive or into the cloud.
    Last edited by zbook; 11 Sep 2017 at 14:20.
      My Computer


  7. Posts : 459
    Windows 8&10
       #57

    Have you checked the drivers I gave you. I know for a fact that RTKVHD64.sys Mon Oct 5 07:51:25 2015 is out of date for your system. Downlload the driver from Dell and update it.

    And the Truecrypt one really bothers me. If you are still using that security software, update it. If you are not, you need to stop that driver from starting.

    This thing, tap0901.sys, may have something to do with Open VPN

    The other two seem to relate to an accelerometer sensor.
      My Computer


  8. Posts : 55
    windows 10
    Thread Starter
       #58

    zbook said:
    If you have not already done so please:
    1) create a brand new restore point
    2) back up all files to another drive or to the cloud
    3) use Macrium to make a backup image.
    Macrium Software | Your Image is Everything
    4) place the Macrium image onto another drive or into the cloud.
    Is there any reason I could not use the built in Windows System Image Backup instead of Macrium?

    Thanks
      My Computer


  9. Posts : 55
    windows 10
    Thread Starter
       #59

    Saltgrass said:
    Have you checked the drivers I gave you. I know for a fact that RTKVHD64.sys Mon Oct 5 07:51:25 2015 is out of date for your system. Downlload the driver from Dell and update it.
    I have not done this yet. I will.

    Saltgrass said:
    And the Truecrypt one really bothers me. If you are still using that security software, update it. If you are not, you need to stop that driver from starting.
    Yes I am using this...will see if update is available.

    Saltgrass said:
    This thing, tap0901.sys, may have something to do with Open VPN
    Yes this is VPN related

    Saltgrass said:
    The other two seem to relate to an accelerometer sensor.
    Do you recommend I do anything with these?

    Thanks
      My Computer


  10. Posts : 38,358
    windows 10 professional version 1607 build 14393.969 64 bit
       #60

    Both backup images will work provided you have a menu option to use a backup image.
    If you don't have this option the Macrium method offers some additional fail safe methods.
    This link is the bootable rescue disk method:
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
      My Computer


 
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