1.    18 Aug 2017 #1
    Join Date : Aug 2017
    Posts : 1
    Windows 10

    Security kernel BSOD ntoskrnl.exe BCC 0x00000139


    Hey guys I have been getting a blue screen about once a week while doing anything from gaming to just idling at the desktop. I can't seen to figure out what's going on so some help would be appreciated!

    Thanks

    Attachment 149491
      My ComputerSystem Spec
  2.    18 Aug 2017 #2
    Join Date : Apr 2017
    Posts : 8,821
    windows 10 professional version 1607 build 14393.969 64 bit

    Hi JassonPerez57 ,

    There were many bsod noted but only 1 mini dump file.
    This 1 file when debugged did not display a definitive misbehaving driver.
    The settings on Ccleaner need to be checked to make sure that they were not deleted.
    There were some problems noted with the drive.
    Windows failed fast startup.
    Windows failed to update.


    Open command prompt and type the following commands:
    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth

    3) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    4) perform windows updates and post any failed KB# and error code
    5) turn off windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials

    6) use a one drive or drop box share link to post a memory dump file: %SystemRoot%\MEMORY.DMP
    or C:\Windows\MEMORY.DMP

    7) open ccleaner > windows tab > system > un-check memory dump

    8) run one of the SMART tests on your drives:

    a) CrystalDiskInfo - Software - Crystal Dew World:
    Download Center - Crystal Dew World
    CrystalDiskMark - Software - Crystal Dew World
    Software - Crystal Dew World


    b) HD Tune: http://www.hdtune.com/


    c) Hard Disk Sentinel - HDD health and temperature monitoring: Hard Disk Sentinel - HDD health and temperature monitoring


    When the SMART test has completed open the Microsoft snipping tool and make images of the results to post into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials


    Check the health,
    scan for errors, no quick scan but full scan
    run a benchmark.


    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials

    9) Run Sea tools for windows on your drive using SMART, short and long generic tests:


    How to use SeaTools for Windows
    http://www.seagate.com/support/downl...ls-win-master/
    How to use SeaTools for Windows
    http://www.seagate.com/support/downloads/seatools/


    10) open administrative command prompt and type or copy and paste:
    chkdsk /x /f /r
    Post the results of the chkdsk into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials

    11) find a flash drive that you can format
    12) create a bootable windows 10 iso: Download Windows 10


    Code:
    Event[1664]:  Log Name: System  Source: disk  Date: 2016-10-11T20:53:54.697  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: JassonPC  Description: An error was detected on device \Device\Harddisk1\DR3 during a paging operation.
    Code:
    Event[8499]:  Log Name: System  Source: Microsoft-Windows-StartupRepair  Date: 2017-02-22T19:25:09.965  Event ID: 1002  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: JassonPC  Description: Startup Repair failed.
    Code:
    Event[8392]:  Log Name: System  Source: volmgr  Date: 2017-02-22T18:52:46.931  Event ID: 46  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: JassonPC  Description: Crash dump initialization failed!
    Code:
    Event[9944]:  Log Name: System  Source: volmgr  Date: 2017-03-17T22:28:41.029  Event ID: 45  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: JassonPC  Description: The system could not sucessfully load the crash dump driver.
    Code:
    Windows failed fast startup with error status 0xC00000D4.
    Code:
    Event[26983]:  Log Name: System  Source: Microsoft-Windows-WindowsUpdateClient  Date: 2017-08-18T16:38:20.386  Event ID: 20  Task: Windows Update Agent  Level: Error  Opcode: Installation  Keyword: Installation,Failure  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: JassonPC  Description: Installation Failure: Windows failed to install the following update with error 0xC1900107: Feature update to Windows 10, version 1703.
    Last edited by zbook; 18 Aug 2017 at 20:47.
      My ComputerSystem Spec

 


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