1.    18 Aug 2017 #1
    Join Date : Aug 2017
    Posts : 4
    Windows 10

    New Build, Win 10 64 Shutdown and Restart Issues


    Hi all, recently built a new rig. Sadly I'm getting slow/broken restarts and shutdowns. I've checked and double checked the power/reset wiring to the motherboard and that appears to be fine.

    I've attached a few DMP files if someone could take a look and give me some guidance. There are issues in events like "The computer has rebooted from a bugcheck", so hopefully someone can help me ID the issue here.

    Many thanks,

    JibAttachment 149369
      My ComputerSystem Spec
  2.    18 Aug 2017 #2
    Join Date : Jan 2017
    Karlsruhe
    Posts : 733
    Windows 10 Pro

    Hi,

    All txt files missing in the uploaded zip file. Please give a second try to BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec
  3.    18 Aug 2017 #3
    Join Date : Aug 2017
    Posts : 4
    Windows 10
    Thread Starter

    Sorry, I did read that but removed those files as I wasn't overly happy about the amount of information in them.

    Here you go:

    Attachment 149382
      My ComputerSystem Spec
  4.    18 Aug 2017 #4
    Join Date : Apr 2017
    Posts : 8,806
    windows 10 professional version 1607 build 14393.969 64 bit

    URGENT! URGENT!

    URGENT! URGENT!

    Back up your files immediately!

    The logs indicate impending drive failure > replace drive.


    A failure may be imminent.


    1) open administrative command prompt and type and paste these commands:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) Powercfg -h off

    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    6) chkdsk /x /f /r
    (this may take many hours so plan to run overnight)


    7) Run Sea tools for windows on your drives using SMART, short and long generic tests:

    How to use SeaTools for Windows
    http://www.seagate.com/support/downl...ls-win-master/
    How to use SeaTools for Windows
    http://www.seagate.com/support/downloads/seatools/


    8) Run HDTune: http://www.hdtune.com/
    to check the health,
    scan for errors, no quick scan but full scan
    run a benchmark.


    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials






    Code:
    Event[25719]:  Log Name: System  Source: disk  Date: 2017-08-16T09:09:44.794  Event ID: 52  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-LCV3AVH  Description: The driver has detected that device \Device\Harddisk2\DR2 has predicted that it will fail. Immediately back up your data and replace your hard disk drive. A failure may be imminent.
    Code:
    Event[25720]:  Log Name: System  Source: Microsoft-Windows-DiskDiagnostic  Date: 2017-08-16T09:09:46.726  Event ID: 1  Task: N/A  Level: Critical  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-LCV3AVH  Description: Windows Disk Diagnostic detected a S.M.A.R.T. fault on disk SAMSUNG HD203WI (volumes K:\;I:\).  This disk might fail; back up your computer now. All data on the hard disk, including files, documents, pictures, programs, and settings might be lost if your hard disk fails.  To determine if the hard disk needs to be repaired or replaced, contact the manufacturer of your computer.  If you can't back up (for example, you have no CDs or other backup media), you should shut down your computer and restart when you have backup media available.  In the meantime, do not save any critical files to this disk.
    Code:
    A corruption was discovered in the file system structure on volume G:.A corruption was found in a file system index structure.  The file reference number is 0x200000001561f.  The name of the file is "\hub6\opt\squashfs\etc\rc.d".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".
    Code:
    A corruption was discovered in the file system structure on volume G:.A corruption was found in a file system index structure.  The file reference number is 0x200000001561f.  The name of the file is "\hub6\opt\squashfs\etc\rc.d".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".


    Code:
    Event[20423]:  Log Name: System  Source: Microsoft-Windows-Kernel-General  Date: 2017-06-26T07:05:01.526  Event ID: 5  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-LCV3AVH  Description: {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\mikep\AppData\Local\Microsoft\Windows\UsrClass.dat' was corrupted and it has been recovered. Some data might have been lost.
    Code:
    Event[14586]:  Log Name: System  Source: Microsoft-Windows-Kernel-General  Date: 2017-03-09T08:33:23.745  Event ID: 5  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-LCV3AVH  Description: {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\mikep\AppData\Local\Microsoft\Windows\UsrClass.dat' was corrupted and it has been recovered. Some data might have been lost.
    Code:
    Event[12539]:  Log Name: System  Source: Ntfs  Date: 2017-02-14T12:10:02.235  Event ID: 55  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-LCV3AVH  Description: A corruption was discovered in the file system structure on volume G:.A corruption was found in a file system index structure.  The file reference number is 0x200000001964e.  The name of the file is "\TV and Movies\The Fall (2013) Season 1 Complete 720p BRrip x264 Junaid-Zia (PimpRG)".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".
    Code:
    Event[12539]:  Log Name: System  Source: Ntfs  Date: 2017-02-14T12:10:02.235  Event ID: 55  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-LCV3AVH  Description: A corruption was discovered in the file system structure on volume G:.A corruption was found in a file system index structure.  The file reference number is 0x200000001964e.  The name of the file is "\TV and Movies\The Fall (2013) Season 1 Complete 720p BRrip x264 Junaid-Zia (PimpRG)".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".
    Code:
    Event[1443]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2016-08-08T15:12:38.489  Event ID: 98  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-LCV3AVH  Description: Volume G: (\Device\HarddiskVolume11) needs to be taken offline to perform a Full Chkdsk.  Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.
    Code:
    Event[28614]:  Log Name: System
      Source: Microsoft-Windows-Kernel-Boot
      Date: 2017-08-18T07:42:39.789
      Event ID: 16
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-LCV3AVH
      Description: 
    Windows failed to resume from hibernate with error status 0xC0000001.
    Code:
    Event[28422]:
      Log Name: System
      Source: Application Popup
      Date: 2017-08-17T16:28:12.843
      Event ID: 26
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-LCV3AVH
      Description: 
    Application pop-up: Microsoft Visual C++ Debug Library : Debug Assertion Failed!
    
    
    Program: C:\Program Files (x86)\MSI\Command Center\CPU\CPU_Ratio.exe
    File: f:\rtm\vctools\vc7libs\ship\atlmfc\src\mfc\wincore.cpp
    Line: 4260
    
    
    For information on how your program can cause an assertion
    failure, see the Visual C++ documentation on asserts.
    
    
    (Press Retry to debug the application)
    Code:
    Event[28304]:  Log Name: System
      Source: Microsoft-Windows-Kernel-Boot
      Date: 2017-08-17T16:21:59.789
      Event ID: 29
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-LCV3AVH
      Description: 
    Windows failed fast startup with error status 0xC00000D4.
    Code:
    Event[28282]:  Log Name: System
      Source: Microsoft-Windows-FilterManager
      Date: 2017-08-17T09:53:42.706
      Event ID: 4
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-LCV3AVH
      Description: 
    File System Filter 'wcifs' (Version 10.0, ?2016?-?09?-?15T17:42:03.000000000Z) failed to attach to volume '\Device\HarddiskVolumeShadowCopy1'.  The filter returned a non-standard final status of 0xC000000D.  This filter and/or its supporting applications should handle this condition.  If this condition persists, contact the vendor.
    Last edited by zbook; 18 Aug 2017 at 11:37.
      My ComputerSystem Spec
  5.    21 Aug 2017 #5
    Join Date : Aug 2017
    Posts : 4
    Windows 10
    Thread Starter

    That's an external drive, but thanks. It's a firmware for my router it's kicking off about.
      My ComputerSystem Spec
  6.    22 Aug 2017 #6
    Join Date : Apr 2017
    Posts : 8,806
    windows 10 professional version 1607 build 14393.969 64 bit

    1) Please post drive studies (images) for these drives: (health, error, benchmark)

    Model SAMSUNG HD203WI
    Model Samsung SSD 840 PRO Series
    Model Crucial_CT480M500SSD1
    Model KINGSTON SV300S37A240G

    2) Run memtest86+ version 5.01 for at least 8 passes.

    This may take many hours so plan to run it overnight.
    Memtest86+ - Advanced Memory Diagnostic Tool
    3) When Memtest86+ has completed 8 or more runs use a camera or smart phone camera to take a picture and post an image into the thread.

    The computer has 16 GB RAM.
    Memtest86+ testing takes approximately 1 - 2 hrs /GB RAM.
    If there is 1 error that is a fail and testing can be aborted.
    Then test 1 RAM at a time in the same DIMM.
    If the RAM fail when tested together and pass when tested independently the DIMM / MB needs to be tested. Place 1 RAM in another DIMM and test for 8 or more passes.
    It is important to perform testing for 8 or more passes as fewer passes has a significant number of false negatives.
    A false negative is a pass when there is malfunctioning RAM.
    Microsoft Community
    MemTest86+ - Test RAM Windows 10 BSOD Tutorials


    4) How To Fill Out Your System Specs

    How To Fill Out Your System Specs

    System Specs - Fill in at Ten Forums:

    System Specs - Fill in at Ten Forums Windows 10 General Tips Tutorials

    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

    System Info - See Your System Specs - Windows 7 Help Forums

    5) Also post information on PSU, cooler, case, peripherals (mouse, keyboard, joystick, etc.)


    There were multiple bsod misbehaving drivers debugged.
    Please uninstall and reinstall software/drivers related to both video cards:

    6) The best way to fix the misbehaving Nvidia driver is to uninstall everything Nvidia using Display driver uninstaller and install new drivers from the computer manufacturer's website or from the Nvidia website.

    The computer manufacturer's web site is preferred. Enter the computer's serial or product number and the operating system to view available drivers.

    If you use the Nvidia web site be sure the "clean install" box is checked and only install the graphics driver and the physx driver.

    Official Display Driver Uninstaller DDU Download

    Display Driver Uninstaller Download version 17.0.7.2

    Display Driver Uninstaller: How to use - Windows 7 Help Forums

    NVIDIA

    7) Uninstall and reinstall: igdkmd64.sys Intel graphics
    Drivers & Software
    Downloads for Graphics Drivers


    8) Uninstall and reinstall: hhdusbh64.sys HHD Software USB Monit HHD Software

    Code:
    ffffb580`4e97f258  fffff808`c0000225Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvlddmkm.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for nvlddmkm.sys*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys nvlddmkm+0x3a0225


    Code:
    BugCheck 9F, {4, 12c, ffffd9891ede8040, ffffb58048b41900}Implicit thread is now ffffd989`1ede8040Unable to load image \SystemRoot\system32\DRIVERS\hhdusbh64.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for hhdusbh64.sys*** ERROR: Module load completed but symbols could not be loaded for hhdusbh64.sysProbably caused by : USBXHCI.SYS


    Code:
    Irp is active with 4 stacks 3 is current (= 0xffffae80035c73e0) No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.       cmd  flg cl Device   File     Completion-Context [  0, 0]   0  0 00000000 00000000 00000000-00000000                Args: 00000000 00000000 00000000 00000000 [  0, 0]   0  0 00000000 00000000 00000000-00000000                Args: 00000000 00000000 00000000 00000000>[ 16, 2]   0 e1 ffffae8e31880030 00000000 fffff802057a0050-ffffae8003869170 Success Error Cancel pending          Unable to load image \SystemRoot\System32\DriverStore\FileRepository\igdlh64.inf_amd64_0745f11ce6fc197c\igdkmd64.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for igdkmd64.sys*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys*** ERROR: Symbol file could not be found.  Defaulted to export symbols for dxgkrnl.sys -  \Driver\igfx    nt!PopRequestCompletion            Args: 00015600 00000001 00000004 00000003 [  0, 0]   0  0 00000000 00000000 00000000-ffffae8003869170                Args: 00000000 00000000 00000000 000000000: kd> !drvobj \Driver\igfxfffff8020597ce10: Unable to get value of ObpRootDirectoryObjectDriver object \Driver\igfx not found
    nvlddmkm.sys nVidia Video drivers http://www.nvidia.com/Download/index.aspx
    Get from OEM for laptops

    Code:
    BugCheck 9F, {4, 12c, ffffd080084b4800, ffffbc81620eb900}Implicit thread is now ffffd080`084b4800Unable to load image \SystemRoot\system32\DRIVERS\hhdusbh64.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for hhdusbh64.sys*** ERROR: Module load completed but symbols could not be loaded for hhdusbh64.sysProbably caused by : UsbHub3.sys


    Code:
    hhdusbh64    HHD Software USB Monit HHD Software USB Monit Kernel        Manual     Running    OK         TRUE        FALSE        4,096             24,576      0          19/08/2015 16:09:17    C:\WINDOWS\system32\DRIVERS\hhdusbh64.sys        4,096
    Code:
    nvlddmkm     nvlddmkm               nvlddmkm               Kernel        Manual     Running    OK         TRUE        FALSE        6,434,816         6,807,552   0          09/08/2017 22:54:38    C:\WINDOWS\system32\DriverStore\FileRepository\n 36,864


    Code:
    igfx         igfx                   igfx                   Kernel        Manual     Running    OK         TRUE        FALSE        20,480            5,623,808   0          07/10/2016 22:58:09    C:\WINDOWS\system32\DriverStore\FileRepository\i 8,192


    Code:
    USBXHCI      USB xHCI Compliant Hos USB xHCI Compliant Hos Kernel        Manual     Running    OK         TRUE        FALSE        53,248            245,760     0          03/06/2017 10:07:12    C:\WINDOWS\system32\drivers\USBXHCI.SYS


    Code:
    Name    NVIDIA GeForce GTX 1080 TiPNP Device ID    PCI\VEN_10DE&DEV_1B06&SUBSYS_374E1458&REV_A1\4&199A0B26&0&0008Adapter Type    GeForce GTX 1080 Ti, NVIDIA compatibleAdapter Description    NVIDIA GeForce GTX 1080 TiAdapter RAM    (1,048,576) bytesInstalled Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumd.dllDriver Version    22.21.13.8528INF File    oem12.inf (Section088 section)Colour Planes    Not AvailableColour Table Entries    4294967296Resolution    2560 x 1600 x 59 hertzBits/Pixel    32Memory Address    0xDE000000-0xDF0FFFFFMemory Address    0xC0000000-0xD1FFFFFFMemory Address    0xD0000000-0xD1FFFFFFI/O Port    0x0000E000-0x0000EFFFIRQ Channel    IRQ 16I/O Port    0x000003B0-0x000003BBI/O Port    0x000003C0-0x000003DFMemory Address    0xA0000-0xBFFFFDriver    c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvlddmkm.sys (22.21.13.8528, 14.89 MB (15,610,296 bytes), 16/08/2017 16:04)
    Code:
    Name    Intel(R) HD Graphics 630PNP Device ID    PCI\VEN_8086&DEV_5912&SUBSYS_7A631462&REV_04\3&11583659&0&10Adapter Type    Intel(R) HD Graphics Family, Intel Corporation compatibleAdapter Description    Intel(R) HD Graphics 630Adapter RAM    1.00 GB (1,073,741,824 bytes)Installed Drivers    igdumdim64,igd10iumd64,igd10iumd64,igd12umd64,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32Driver Version    21.20.16.4534INF File    oem53.inf (iKBLD_w10_DS section)Colour Planes    Not AvailableColour Table Entries    Not AvailableResolution    Not AvailableBits/Pixel    Not AvailableMemory Address    0xDD000000-0xDDFFFFFFMemory Address    0xB0000000-0xBFFFFFFFI/O Port    0x0000FEC0-0x0000FEFFIRQ Channel    IRQ 4294967286Driver    c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_0745f11ce6fc197c\igdkmd64.sys (21.20.16.4534, 10.52 MB (11,033,056 bytes), 01/11/2016 22:05)

    Code:
    Event[27786]:  Log Name: System  Source: Service Control Manager  Date: 2017-08-16T16:06:17.560  Event ID: 7045  Task: N/A  Level: Information  Opcode: N/A  Keyword: Classic  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-LCV3AVH  Description: A service was installed in the system.Service Name:  igfxService File Name:  \SystemRoot\System32\DriverStore\FileRepository\igdlh64.inf_amd64_0745f11ce6fc197c\igdkmd64.sysService Type:  kernel mode driverService Start Type:  demand startService Account:

    Code:
    Event[25158]:  Log Name: System  Source: Service Control Manager  Date: 2017-08-16T04:24:43.886  Event ID: 7045  Task: N/A  Level: Information  Opcode: N/A  Keyword: Classic  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-LCV3AVH  Description: A service was installed in the system.Service Name:  nvlddmkmService File Name:  \SystemRoot\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvlddmkm.sys


    Code:
    Event[27792]:  Log Name: System  Source: Service Control Manager  Date: 2017-08-16T16:06:17.562  Event ID: 7045  Task: N/A  Level: Information  Opcode: N/A  Keyword: Classic  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-LCV3AVH  Description: A service was installed in the system.Service Name:  Intel(R) HD Graphics Control Panel ServiceService File Name:  %SystemRoot%\System32\DriverStore\FileRepository\igdlh64.inf_amd64_0745f11ce6fc197c\igfxCUIService.exeService Type:  user mode serviceService Start Type:  auto startService Account:  LocalSystem
    Code:
    Event[256]:  Log Name: System  Source: Service Control Manager  Date: 2016-08-08T07:43:23.320  Event ID: 7045  Task: N/A  Level: Information  Opcode: N/A  Keyword: Classic  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-LCV3AVH  Description: A service was installed in the system.Service Name:  HHD Software USB Monitoring Filter DriverService File Name:  \SystemRoot\system32\DRIVERS\hhdusbh64.sysService Type:  kernel mode driverService Start Type:  demand startService Account:
    Last edited by zbook; 22 Aug 2017 at 04:41.
      My ComputerSystem Spec
  7.    22 Aug 2017 #7
    Join Date : Aug 2017
    Posts : 4
    Windows 10
    Thread Starter

    Thanks, I'll get that done over the weekend hopefully.
      My ComputerSystem Spec

 


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