Windows 10: PC crash then reload

  1.    16 Aug 2017 #1

    PC crash then reload


    Hello

    Went away for few minutes. When I come back, a blue screen with an error message like
    Windows encounter a problem, collecting data. Then it reloaded. I attached the asked file.

    Any idea?

    Martin
    Last edited by arjfca; 16 Aug 2017 at 10:31.
      My ComputerSystem Spec


  2. Posts : 19,346
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Aug 2017 #2

    The zip files were in a foreign language and could not be read. Please change the default language to English so that we can troubleshoot the logs.
    Language - Add, Remove, and Change in Windows 10 Windows 10 General Tips Tutorials

    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec

  3.    16 Aug 2017 #3

    zbook said: View Post
    The zip files were in a foreign language and could not be read. Please change the default language to English so that we can troubleshoot the logs.
    Language - Add, Remove, and Change in Windows 10 Windows 10 General Tips Tutorials

    BSOD - Posting Instructions - Windows 10 Forums
    OK
    I changed the system language then redo the .exe app

    I modified the original file one the first post.

    Martin
      My ComputerSystem Spec


  4. Posts : 19,346
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Aug 2017 #4

    Hi arjfca ,

    Welcome to Ten Forums.

    In the zip file there were bsod noted however there were no mini dump files to debug.
    This could be the result of using Ccleaner which can delete the files.
    The files indicated problems with the drive including controller errors, IO failure, and corruption.

    1) open administrative command prompt and type or copy and paste these commands:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth

    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    5) chkdsk /x /f /r
    This may take may hours so plan to run overnight.
    6) post the results of the chkdsk /x /f /r into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials

    7) run one of the SMART tests on your drives:

    CrystalDiskInfo - Software - Crystal Dew World:
    a)Download Center - Crystal Dew World
    CrystalDiskMark - Software - Crystal Dew World
    Software - Crystal Dew World


    b) HD Tune: http://www.hdtune.com/


    c) Hard Disk Sentinel - HDD health and temperature monitoring: Hard Disk Sentinel - HDD health and temperature monitoring


    8) When the SMART test has completed open the Microsoft snipping tool and make images of the results to post into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials


    Check the health
    Scan for errors, no quick scan but full scan
    Run a benchmark.


    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials

    9) Run Sea tools for windows on your drive using SMART, short and long generic tests:


    How to use SeaTools for Windows
    http://www.seagate.com/support/downl...ls-win-master/
    How to use SeaTools for Windows
    http://www.seagate.com/support/downloads/seatools/

    10) Check system control panel > advanced system settings > startup and recovery > settings
    make sure it displays automatic memory dump
    un-check automatically restart
    make sure dump file is: %SystemRoot%\MEMORY.DMP
    11) Please report into the thread the prior settings in the system control panel > startup and recovery

    12) open ccleaner > windows tab > system > un-check memory dump
    13) please report into the thread whether it was or was not checked.

    14) download and install whocrashed:
    http://www.resplendence.com/whocrashed
    15) click analyze > post results into the thread
    16) above analyze click tools > crash dump test > type: ACCEPT > post results into the thread.


    Code:
    Event[3826]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2017-07-14T10:53:45.121  Event ID: 140  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: AUTORITE NT\Système  Computer: Utilisateur-PC  Description: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: F:, DeviceName: \Device\HarddiskVolume4.(The I/O device reported an I/O error.)
    Code:
    Event[3879]:  Log Name: System  Source: Ntfs  Date: 2017-07-14T11:14:10.203  Event ID: 55  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: AUTORITE NT\Système  Computer: Utilisateur-PC  Description: A corruption was discovered in the file system structure on volume F:.
    Code:
    Event[4020]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2017-07-15T09:40:47.154  Event ID: 140  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: AUTORITE NT\Système  Computer: Utilisateur-PC  Description: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: F:, DeviceName: \Device\HarddiskVolume4.
    Code:
    Event[4062]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2017-07-15T10:09:09.266  Event ID: 140  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: AUTORITE NT\Système  Computer: Utilisateur-PC  Description: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: F:, DeviceName: \Device\HarddiskVolume4.
    Code:
    Event[1482]:  Log Name: System  Source: Volsnap  Date: 2017-07-12T09:00:07.637  Event ID: 14  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Utilisateur-PC  Description: The shadow copies of volume F: were aborted because of an IO failure on volume F:.
    Code:
    Event[4342]:  Log Name: System  Source: Volsnap  Date: 2017-07-15T10:36:09.211  Event ID: 14  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Utilisateur-PC  Description: The shadow copies of volume F: were aborted because of an IO failure on volume F:.
    Code:
    Event[6868]:  Log Name: System  Source: Disk  Date: 2017-08-01T10:09:54.734  Event ID: 11  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Utilisateur-PC  Description: The driver detected a controller error on \Device\Harddisk6\DR6.
    Code:
    Event[6999]:  Log Name: System  Source: Disk  Date: 2017-08-05T05:19:03.247  Event ID: 11  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Utilisateur-PC  Description: The driver detected a controller error on \Device\Harddisk4\DR4.
    Code:
    Event[6841]:  Log Name: System  Source: Disk  Date: 2017-07-31T18:23:31.119  Event ID: 11  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Utilisateur-PC  Description: The driver detected a controller error on \Device\Harddisk3\DR3.
    Code:
    Event[6286]:  Log Name: System  Source: Disk  Date: 2017-07-19T19:49:16.586  Event ID: 11  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Utilisateur-PC  Description: The driver detected a controller error on \Device\Harddisk4\DR4.
    Code:
    Event[3615]:  Log Name: System  Source: Ntfs  Date: 2017-07-13T21:38:14.857  Event ID: 130  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: AUTORITE NT\Système  Computer: Utilisateur-PC  Description: The file system structure on volume C: has now been repaired.
    Code:
    Event[3878]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2017-07-14T11:14:10.203  Event ID: 98  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: AUTORITE NT\Système  Computer: Utilisateur-PC  Description: Volume F: (\Device\HarddiskVolume4) requires an Online Scan.  An Online Scan will automatically run as part of the next scheduled maintenance task.  Alternatively you may run "CHKDSK /SCAN" locally via the command line, or run "REPAIR-VOLUME <drive:> -SCAN" locally or remotely via PowerShell.
    Code:
    Event[5978]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2017-07-17T13:09:03.728  Event ID: 98  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: AUTORITE NT\Système  Computer: Utilisateur-PC  Description: Volume F: (\Device\HarddiskVolume4) needs to be taken offline to perform a Full Chkdsk.  Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.
    Last edited by zbook; 17 Aug 2017 at 00:24.
      My ComputerSystem Spec


 

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