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  1.    14 Aug 2017 #1
    Join Date : Aug 2017
    Easton
    Posts : 10
    Windows 10 Pro

    Machine Check Exception Win 10 BSOD


    I'm getting a few different symptoms on each boot but the most notable is freezing and the Machine Check BSOD. I've seen others with a similar issue but with various resolutions.

    Normally my PC stays on full-time. It's on a PDU with surge suppression and an APC battery backup. We had an outage a couple days ago and the batteries in the APC died prematurely due to failure (replacements on the way). Since then I cannot get the PC to stay on for more than 5-10 minutes at a time.

    The only recent change I can recall was installing Andy OS Android emulator. Between freezes I uninstalled it but still no luck.

    Hope someone can help! Thank you ahead of time.
      My ComputerSystem Spec
  2.    14 Aug 2017 #2
    Join Date : Aug 2017
    Easton
    Posts : 10
    Windows 10 Pro
    Thread Starter

    Having issues attaching data dump.
      My ComputerSystem Spec
  3.    14 Aug 2017 #3
    Join Date : Apr 2017
    Posts : 8,827
    windows 10 professional version 1607 build 14393.969 64 bit

    Quote Originally Posted by sypherz28 View Post
    Having issues attaching data dump.
    What do you mean?


    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.


    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums
      My ComputerSystem Spec
  4.    14 Aug 2017 #4
    Join Date : Aug 2017
    Easton
    Posts : 10
    Windows 10 Pro
    Thread Starter

    I read the sticky post about running the tenforum program and posting the zip to my thread, but it gets to 90% upload and stops. Trying to upload via phone.
      My ComputerSystem Spec
  5.    14 Aug 2017 #5
    Join Date : Apr 2017
    Posts : 8,827
    windows 10 professional version 1607 build 14393.969 64 bit

    See if you can use one drive or drop box to post share links for:
    1) msinfo32
    2) dxdiag
    3) bsod mini dump files
    Microsoft Community
      My ComputerSystem Spec
  6.    14 Aug 2017 #6
    Join Date : Aug 2017
    Easton
    Posts : 10
    Windows 10 Pro
    Thread Starter
      My ComputerSystem Spec
  7.    14 Aug 2017 #7
    Join Date : Aug 2017
    Easton
    Posts : 10
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by zbook View Post
    See if you can use one drive or drop box to post share links for:
    1) msinfo32
    2) dxdiag
    3) bsod mini dump files
    Microsoft Community
    Was already getting the link ready with my Google Drive. Tenforum app was being difficult.
      My ComputerSystem Spec
  8.    14 Aug 2017 #8
    Join Date : Apr 2017
    Posts : 8,827
    windows 10 professional version 1607 build 14393.969 64 bit

    Describe as best you can what was happening.
    If you attempt to make a zip while it is still open what happens?
    Is the zip empty or does it have some contents?
    If you click on the desktop icon is there anything in it?
    If you try to save the file as a zip what form is it in?
      My ComputerSystem Spec
  9.    14 Aug 2017 #9
    Join Date : Aug 2017
    Easton
    Posts : 10
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by zbook View Post
    Describe as best you can what was happening.
    If you attempt to make a zip while it is still open what happens?
    Is the zip empty or does it have some contents?
    If you click on the desktop icon is there anything in it?
    If you try to save the file as a zip what form is it in?
    I have the zip on my Google Drive. I was able to sync it just before my PC crashed again. From my phone, where I am communicating from now, I can see the zip and the files contained within. When I attempt to attach it to a post from my drive the progress fills up to 90% in increments of 10 then stops. It stays at 90% until I hit back on the phone.
      My ComputerSystem Spec
  10.    14 Aug 2017 #10
    Join Date : Apr 2017
    Posts : 8,827
    windows 10 professional version 1607 build 14393.969 64 bit

    Hi sypherz28,

    Welcome to Ten Forums.

    There was 1 bsod mini dump file with 1 misbehaving driver.
    The misbehaving driver was the AMD graphics card driver: atikmpag.sys

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism/ online /cleanup-image /restorehealth
    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    5) Please update the AMD drivers.
    The best way to do this is to uninstall everything of AMD using Display Driver Uninstaller and install new drivers from the Dell website. If there are no suitable drivers on the Dell website then use the AMD website and when you do this be sure the "clean install" box is checked and only install the Graphics driver.

    Official Display Driver Uninstaller DDU Download


    Display Driver Uninstaller Download version 17.0.7.2


    Display Driver Uninstaller: How to use - Windows 7 Help Forums

    6) run one of the SMART tests on your drives:

    CrystalDiskInfo - Software - Crystal Dew World:
    Download Center - Crystal Dew World
    CrystalDiskMark - Software - Crystal Dew World
    Software - Crystal Dew World

    HD Tune: http://www.hdtune.com/

    Hard Disk Sentinel - HDD health and temperature monitoring: Hard Disk Sentinel - HDD health and temperature monitoring


    When the SMART test has completed open the Microsoft snipping tool and make images of the results to post into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials


    Check the health,
    scan for errors, no quick scan but full scan
    run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials

    7) Open administrative command prompt and type or copy and paste: chkdsk /x /f /r
    This may take many hours to run so plan to run overnight.
    Post the results into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials



    Code:
    The system failed to flush data to the transaction log. Corruption may occur in VolumeId: M:, DeviceName: \Device\HarddiskVolume5.(A device which does not exist was specified.)
    Code:
    Event[7940]:  Log Name: System  Source: Microsoft-Windows-StartupRepair  Date: 2017-08-14T20:31:37.889  Event ID: 1213  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: Chris-Desktop  Description: Repaired the corrupted files from backup.
    Code:
    Event[7937]:  Log Name: System  Source: Microsoft-Windows-StartupRepair  Date: 2017-08-14T20:31:37.889  Event ID: 1002  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: Chris-Desktop  Description: Startup Repair failed.
    Code:
    Event[718]:  Log Name: System  Source: volmgr  Date: 2017-05-30T17:38:21.681  Event ID: 46  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Chris-Desktop  Description: Crash dump initialization failed!
    Code:
    Event[7937]:  Log Name: System  Source: Microsoft-Windows-StartupRepair  Date: 2017-08-14T20:31:37.889  Event ID: 1002  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: Chris-Desktop  Description: Startup Repair failed.

    atikmpag.sys ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) http://support.amd.com/us/Pages/AMDSupportHub.aspx
    Get from OEM for laptops


    Code:
    Name    AMD Radeon HD 7800 SeriesPNP Device ID    PCI\VEN_1002&DEV_6819&SUBSYS_23201787&REV_00\4&22063C0D&0&0018Adapter Type    AMD Radeon Graphics Processor (0x6819), Advanced Micro Devices, Inc. compatibleAdapter Description    AMD Radeon HD 7800 SeriesAdapter RAM    (2,147,483,648) bytesInstalled Drivers    aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64Driver Version    22.19.162.4INF File    oem81.inf (ati2mtag_R575BDS section)Color Planes    Not AvailableColor Table Entries    4294967296Resolution    1680 x 1050 x 60 hertzBits/Pixel    32Memory Address    0xD0000000-0xDFFFFFFFMemory Address    0xFBF80000-0xFBFBFFFFI/O Port    0x0000E000-0x0000E0FFIRQ Channel    IRQ 4294967293I/O Port    0x000003B0-0x000003BBI/O Port    0x000003C0-0x000003DFMemory Address    0xA0000-0xBFFFFDriver    c:\windows\system32\driverstore\filerepository\c0313676.inf_amd64_96bbc33bec5c7fae\atikmpag.sys (22.19.162.4, 516.37 KB (528,760 bytes), 5/16/2017 6:06 PM)

    Code:
    Event[184]:  Log Name: System  Source: Service Control Manager  Date: 2017-05-25T23:02:56.594  Event ID: 7045  Task: N/A  Level: Information  Opcode: N/A  Keyword: Classic  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: Chris-Desktop  Description: A service was installed in the system.Service Name:  amdkmdapService File Name:  \SystemRoot\System32\DriverStore\FileRepository\c0309377.inf_amd64_7ab08912e1e1da0a\atikmpag.sysService Type:  kernel mode driverService Start Type:  demand startService Account:
      My ComputerSystem Spec

 
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