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  1.    14 Aug 2017 #1
    Join Date : Aug 2015
    Posts : 47
    W10 Pro, 64

    Can't Boot (Critical Process Died)


    getting the above error after 3 fresh windows 10 installs, at various stages after the install. all seemed well for hours.

    i had no viruses. i tried to reboot in all the offered manners (e.g. safe boot, debug, etc) but could never re-boot.

    any idea why this is happened at various times?

    thanks.

    (i have an SSD, Intel i7 6600, MSI Z170A Gaming M3 motherboard, W10 Pro)
      My ComputerSystem Spec
  2.    14 Aug 2017 #2
    Join Date : Nov 2015
    Posts : 2,863
    64bit Win 10 Pro ver 1709 Build 16299.64

    Hello jimlau,

    There is a lot we can look at if you provide the files as requested in the instructions at the top of this page.
      My ComputersSystem Spec
  3.    14 Aug 2017 #3
    Join Date : Aug 2015
    Posts : 47
    W10 Pro, 64
    Thread Starter

    Quote Originally Posted by philc43 View Post
    Hello jimlau,

    There is a lot we can look at if you provide the files as requested in the instructions at the top of this page.
    I cannot boot, so I cannot get any more info.
      My ComputerSystem Spec
  4.    14 Aug 2017 #4
    Join Date : Nov 2015
    Posts : 2,863
    64bit Win 10 Pro ver 1709 Build 16299.64

    OK, I thought there were still times when it was working OK but see that it is only after a new install. In this case you will have to create a bootable USB drive or disk and then see if you can get into your system that way. A C:\Windows\memory.dmp file would be a useful start.

    Use this tutorial to create a disk: Windows 10 Recovery Tools - Bootable Rescue Disk
      My ComputersSystem Spec
  5.    14 Aug 2017 #5
    Join Date : Aug 2015
    Posts : 47
    W10 Pro, 64
    Thread Starter

    Quote Originally Posted by philc43 View Post
    OK, I thought there were still times when it was working OK but see that it is only after a new install. In this case you will have to create a bootable USB drive or disk and then see if you can get into your system that way. A C:\Windows\memory.dmp file would be a useful start.

    Use this tutorial to create a disk: Windows 10 Recovery Tools - Bootable Rescue Disk
    ok, thanks.

    1 thing - i don't have the driver cd, so i downloaded ones from the support page, but may not have had them all installed, if that is relevant.
      My ComputerSystem Spec
  6.    14 Aug 2017 #6
    Join Date : Nov 2015
    Posts : 2,863
    64bit Win 10 Pro ver 1709 Build 16299.64

    If you are referring to the motherboard drivers then usually W10 when it installs will find ones that work. The first thing to check after a clean install is the Device Manager and it will show any devices that still need drivers. Getting them from the MSI support page is the best way.
      My ComputersSystem Spec
  7.    14 Aug 2017 #7
    Join Date : Aug 2015
    Posts : 47
    W10 Pro, 64
    Thread Starter

    Quote Originally Posted by philc43 View Post
    If you are referring to the motherboard drivers then usually W10 when it installs will find ones that work. The first thing to check after a clean install is the Device Manager and it will show any devices that still need drivers. Getting them from the MSI support page is the best way.
    All devices were recognized and functioning (I only have a DVD drive and second SSD). So would the drivers likely not be the problem?
      My ComputerSystem Spec
  8.    14 Aug 2017 #8
    Join Date : Nov 2015
    Posts : 2,863
    64bit Win 10 Pro ver 1709 Build 16299.64

    Please describe as fully as possible the sequence of events before you get the crash. What software was installed after you did the clean install of W10.
      My ComputersSystem Spec
  9.    14 Aug 2017 #9
    Join Date : Aug 2015
    Posts : 47
    W10 Pro, 64
    Thread Starter

    I did things in different orders, but added:
    Windows Live Mail
    Deskbot and Text to Speech
    Firefox
    McAfee
      My ComputerSystem Spec
  10.    14 Aug 2017 #10
    Join Date : Apr 2017
    Posts : 8,666
    windows 10 professional version 1607 build 14393.969 64 bit

    1) What was happening to the computer that you recently made operating system changes?
    2) Was the most recent operating system before the recent changes and problems (factory install; prior clean install vs upgrade from windows 7 or 8.1)
    3) What is the age of the computer and hardware?
    4) Was windows 10 ever working on the computer? Or were the recent issues related to upgrade problems?
    5) Have you tried to boot to windows recovery or the windows advanced troubleshooting menu?
    If this has not yet been attempted please try these steps:
    6) power on the computer and as soon as you see the Microsoft icon power off
    7) power on again and as soon as you see the Microsoft icon power off
    8) power on again
    On the second or third time you should see "diagnosing your PC" with circulating dots.
    This should advance to the windows recovery or the windows advanced troubleshooting menu.
    Once in this menu you should see the following options:
    a) reset with save files
    b) reset with remove files
    c) restore
    d) startup options
    e) startup repair
    f) command prompt

    9) Are your files backed up to where you can perform a clean install (delete partitions, format drive, make unallocated drive, reinstall new windows 10 version 1703 operating system)?
    10) Had you made a backup image?
    11) what is the history of malware before the most recent operating system changes?
    12) please explain what you mean by fresh windows 10 installs: does that mean a reset, restore, or did you delete partitions or format the drive?
    13) what information is there about the condition of the drive? Had you ran any tests on the drive?
    14) were you having any chkdsk commands automatically run ?
    15) had you created yet a bootable windows 10 iso?
      My ComputerSystem Spec

 
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