BSOD Driver power state failure

vamsinaruto · 14 Aug 2017

Hi,
Thanks in Advance :). Recently, I started experiencing frequent crashes of my wifi as in my wifi network goes off and there would not be any visible networks . The problem gets fixed by trouble shooting or sometimes i have to disable and reenable my wireless driver Also, I started getting BSOD for "DRIVER POWER STATE FAILURE" and I assumed it was a power settings issue and changed to maximum performance. Today I got another BSOD for the same issue. My guess is that it has to do something with my wireless drivers.
Any help or suggestions would be welcome. Thanks!!

zbook · 14 Aug 2017

Hi vamsinaruto,

Welcome to Ten Forums.

There were 9 bsod mini dump files debugged and 2 misbehaving drivers identified.
There were multiple windows update failures.

1) open administrative command prompt and type and paste these commands:
2) sfc /scannow
3) dism /online /cleanup-image /checkhealth
4) dism /online /cleanup-image /scanhealth
5) dism /online /cleanup-image /restorehealth
6) chkdsk /scan
7) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

8) perform windows updates and post any failed kb# with error code

9) The best way to fix the misbehaving Nvidia driver is to uninstall everything Nvidia using Display driver uninstaller and install new drivers from the computer manufacturer's website or from the Nvidia website.

The computer manufacturer's web site is preferred.
Enter the computer's serial or product number and the operating system to view available drivers.

If you use the Nvidia web site be sure the "clean install" box is checked and only install the graphics driver and the physx driver.

Official Display Driver Uninstaller DDU Download
Display Driver Uninstaller Download version 17.0.7.2

Display Driver Uninstaller: How to use - Windows 7 Help Forums
Display Driver Uninstaller: How to use - Windows 7 Help Forums

NVIDIA

10) Open the Asus website > enter the computer's serial or product number and operating system > view all drivers and identify the Intel Wireless Wifi Link Driver.
The driver can be download easier if you have a wired or ethernet cat5e connection.
This would allow you to disconnect wireless with using a hardware off button if available and directly download and install the driver after it is uninstalled.
If you don't have a wired ethernet available then proceed to steps 11 -13.
11) Download the Intel wireless wifi link driver to the desktop.
12) Open device manager > expand network adapters > identify intel wireless wifi link driver > uninstall the driver
13) install the driver previously downloaded to the desktop.

14) Perform Memtest86+ to evaluate the RAM and Motherboard.
Run memtest86+ version 5.01 for at least 8 runs.
This may take many hours so plan to run it overnight.
Memtest86+ - Advanced Memory Diagnostic Tool
When Memtest86+ has completed 8 or more runs use a camera or smart phone camera to take a picture and post an image into the thread.
The computer has 16GB RAM.
It will take approximately 1 - 2 hrs / GB RAM
Only 1 error is a failure.
If there is a failure you can abort testing and then test 1 RAM at a time in the same DIMM.
Each RAM then needs to be tested for a minimum of 8 passes.
Testing less than 8 passes has too high an incidence of false negatives.
A false negative is a pass when the RAM is malfunctioning.
Please make sure that there are at least 8 passes and the more the better.
Microsoft Community
MemTest86+ - Test RAM Windows 10 BSOD Tutorials

NETwbw02.sys

Intel® Wireless WiFi Link Driver - Intel® Wireless WiFi Link Adapter

https://downloadcenter.intel.com/default.aspx

nvlddmkm.sys

nVidia Video drivers

http://www.nvidia.com/Download/index.aspx
Get from OEM for laptops

Code:

Name    [00000002] Intel(R) Dual Band Wireless-N 7260Adapter Type    Ethernet 802.3
Product Type    Intel(R) Dual Band Wireless-N 7260
Installed    Yes
PNP Device ID    PCI\VEN_8086&DEV_08B1&SUBSYS_41608086&REV_BB\ACFDCEFFFF82106300
Last Reset    8/14/2017 1:15 AM
Index    2
Service Name    NETwNb64
IP Address    10.0.0.49, fe80::eb:c267:c0f2:58ff, 2601:2c6:4204:a92b:e145:5e73:a9e9:2ec0, 2601:2c6:4204:a92b:eb:c267:c0f2:58ff, 2601:2c6:4204:a92b::4ace
IP Subnet    255.255.255.0, 64, 128, 64, 128
Default IP Gateway    10.0.0.1, fe80::9e34:26ff:fe7b:a610
DHCP Enabled    Yes
DHCP Server    10.0.0.1
DHCP Lease Expires    8/21/2017 1:17 AM
DHCP Lease Obtained    8/14/2017 1:17 AM
MAC Address    ‪AC:FD:CE:82:10:63‬
Memory Address    0xF7900000-0xF7901FFF
IRQ Channel    IRQ 4294967283
Driver    c:\windows\system32\drivers\netwbw02.sys (18.33.5.1, 3.35 MB (3,517,200 bytes), 5/3/2016 11:17 PM)

Code:

Name    NVIDIA GeForce GTX 960MPNP Device ID    PCI\VEN_10DE&DEV_139B&SUBSYS_185D1043&REV_A2\4&819BC9D&0&0008
Adapter Type    GeForce GTX 960M, NVIDIA compatible
Adapter Description    NVIDIA GeForce GTX 960M
Adapter RAM    (2,147,483,648) bytes
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_ea8522bfcc1f1aa8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_ea8522bfcc1f1aa8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_ea8522bfcc1f1aa8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_ea8522bfcc1f1aa8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_ea8522bfcc1f1aa8\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_ea8522bfcc1f1aa8\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_ea8522bfcc1f1aa8\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_ea8522bfcc1f1aa8\nvldumd.dll
Driver Version    22.21.13.8205
INF File    oem80.inf (Section134 section)
Color Planes    Not Available
Color Table Entries    Not Available
Resolution    Not Available
Bits/Pixel    Not Available
Memory Address    0xF6000000-0xF70FFFFF
Memory Address    0xE0000000-0xF1FFFFFF
Memory Address    0xF0000000-0xF1FFFFFF
IRQ Channel    IRQ 4294967287
Driver    c:\windows\system32\driverstore\filerepository\nvami.inf_amd64_ea8522bfcc1f1aa8\nvlddmkm.sys (22.21.13.8205, 13.79 MB (14,456,944 bytes), 5/4/2017 11:31 PM)

Code:

nvlddmkm     nvlddmkm               nvlddmkm               Kernel        Manual     Running    OK         TRUE        FALSE        5,820,416         6,438,912   0          5/1/2017 2:55:53 PM    C:\WINDOWS\system32\DriverStore\FileRepository\n 36,864

Code:

NETwNb64     ___ Intel(R) Wireless  ___ Intel(R) Wireless  Kernel        Manual     Running    OK         TRUE        FALSE        741,376           2,134,016   0          10/9/2016 11:00:54 AM  C:\WINDOWS\system32\drivers\Netwbw02.sys

philc43 · 14 Aug 2017

Hello @vamsinaruto

There are only two BSOD which occurred in the last 6 months so we only need to concern ourselves with these and can ignore the older ones.

These two recent ones are both 9F Driver Power State Failures and as @zbook points out they are due to the network driver misbehaving.

Netwbw02.sys dated: Sun Oct 9 17:00:54 2016

Please look for an updated driver from Intel.

BSODHunter · 14 Aug 2017

philc43 said:

Hello @vamsinaruto

There are only two BSOD which occurred in the last 6 months so we only need to concern ourselves with these and can ignore the older ones.

These two recent ones are both 9F Driver Power State Failures and as @zbook points out they are due to the network driver misbehaving.

Netwbw02.sys dated: Sun Oct 9 17:00:54 2016

Please look for an updated driver from Intel.

thumbs up, nice and clear!

vamsinaruto · 14 Aug 2017

Hi guys, Thank you fr the reply. I will provide the results within 2 days except mwmtest. I have an interview this week so I need my laptop ro prepare. I will provide the results for the ram test at the beginning of the next week. Once again Thanks everyone for all the replies.

zbook · 15 Aug 2017

...

vamsinaruto · 15 Aug 2017

Hello @zbook
I couldn't find "Intel Wireless Wifi Link Driver" in asus website. My device is ASUSG551JW with windows 10 -64 bit OS. If possible, could you give me a link to the appropriate driver.

zbook · 15 Aug 2017

Please open the Asus website > enter the computers serial or product number and operating system > view all drivers > post images of the available network drivers.

These are some Intel links:
Download IntelÂ® PROSet/Wireless Software and Wi-Fi Drivers
Software Installation Basics for IntelÂ® Wireless Adapters
IntelÂ® Driver Update Utility
Identify Your IntelÂ® Wireless Adapter and Driver Version Number
Download the Latest Driver for Your IntelÂ® Wireless Adapter

vamsinaruto · 15 Aug 2017

Hello @zbook
Here is the snap of the wireless drivers for "ASUSGJW"

zbook · 15 Aug 2017

This will be trial and error to find the most stable driver.
This is the driver that you currently have on the system that has produced the bsod:
Driver c:\windows\system32\drivers\netwbw02.sys (18.33.5.1, 3.35 MB (3,517,200 bytes), 5/3/2016 11:17 PM)This is the driver that Asus is currently displaying on the web site for your computers configuration and operating system:
version v18.12.0.3 2015/09/01

The appears to be an older driver.
So that will be a roll back.

Windows by default will update non-Microsoft drivers.
This feature can be turned off.
At this time please download the driver offered by Asus.
At a later time if this driver produces a bsod you will need to see whether it is the same driver or an updated driver that produced the bsod. Based on that you then would have 2 options: option 1 is to turn off windows updates of non-Microsoft drivers or download an alternative version from the Intel website. Computer manufacturer drivers are almost always preferred as they are typically more rigorously tested for the configuration and may have been improved over component manufacturer drivers. It is important to not use driver update websites as there can be potentially unwanted modifications or unsuspecting software in the downloads.