BSOD hal.dll+395cf during idle, youtube, or web surfing

zeus5966 · 11 Aug 2017

Hey all,

I've been getting BSODs from hal.dll as well as ntoskrnl.exe in increasing frequency the past few days. I've attached the debug zip file and also taken a look at it, but can't seem to find the problem.

Currently the only thing that has changed in the past two months is that I've upgraded my graphics card to a MSI GTX 1080. The BSODs have been occurring only for the past few weeks, and the past few days more noticeably.

I'm updating drivers and installing updates on every piece of hardware I own as we speak, because my temperatures seem to be okay, (CPU 52, MB 36, GTX 61) and I do not overclock my system.

Thanks for any help you can give me!

Attachment 148390

zeus5966 · 11 Aug 2017

Update:
I ran the following commands in the administrative cmd prompt with no issues found

sfc /scannow
dism /online /cleanup-image /restorehealth
chkdsk /scan

They all passed

Ztruker · 11 Aug 2017

Dumps are all the same error:

Code:

BugCheck 124, {0, ffffd10b0483f028, bf800000, 124}
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
Probably caused by : GenuineIntel

Code:

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffd10b0483f028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.

Code:

2: kd> !errrec ffffd10b0483f028
===============================================================================
Common Platform Error Record @ ffffd10b0483f028
-------------------------------------------------------------------------------
Record Id     : 01d312730f036deb
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 8/11/2017 7:46:45 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffd10b0483f0a8
Section       @ ffffd10b0483f180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 0
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000004

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffd10b0483f0f0
Section       @ ffffd10b0483f240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000004
CPU Id        : c3 06 03 00 00 08 10 04 - bf fb da 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ ffffd10b0483f240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffd10b0483f138
Section       @ ffffd10b0483f2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : DCACHEL0_WR_ERR (Proc 2 Bank 1)
  Status      : 0xbf80000000000124
  Address     : 0x00000002d71d8680
  Misc.       : 0x0000000000000086

Similar problem here while playing games under Win 8.1: Patricks answers applies equally well to your situation:
WHEA_UNCORRECTABLE_ERROR while playing games

I would suggest you follow this tutorial to stress test your CPU:
Prime95 - Stress Test Your CPU - Windows 10 Forums

See if that shows you anything.

BSODHunter · 14 Aug 2017

Hi,

Sorry for breaking in, but to visualize the statement of Ztruker visually that the problem could lie with the CPU:

Summary of the WHEA error dumps:

Code:

0x124_GenuineIntel_PROCESSOR_CACHE - Cache error - DCACHEL0_WR_ERR (Proc 2 Bank 1) 
0x124_GenuineIntel_PROCESSOR_CACHE - Cache error - DCACHEL0_WR_ERR (Proc 2 Bank 1) 
0x124_GenuineIntel_PROCESSOR_CACHE - Cache error - DCACHEL0_WR_ERR (Proc 2 Bank 1) 
0x124_GenuineIntel_PROCESSOR_CACHE - Cache error - DCACHEL0_WR_ERR (Proc 2 Bank 1)

Can you provide us with the kernel memory dump please? Its located in C:\Windows\MEMORY.DMP.
You can upload it to an cloud service like dropbox or onedrive.