Windows 10: BSOD hal.dll+395cf during idle, youtube, or web surfing

  1.    11 Aug 2017 #1

    BSOD hal.dll+395cf during idle, youtube, or web surfing

    Hey all,

    I've been getting BSODs from hal.dll as well as ntoskrnl.exe in increasing frequency the past few days. I've attached the debug zip file and also taken a look at it, but can't seem to find the problem.

    Currently the only thing that has changed in the past two months is that I've upgraded my graphics card to a MSI GTX 1080. The BSODs have been occurring only for the past few weeks, and the past few days more noticeably.

    I'm updating drivers and installing updates on every piece of hardware I own as we speak, because my temperatures seem to be okay, (CPU 52, MB 36, GTX 61) and I do not overclock my system.

    Thanks for any help you can give me!

    Attachment 148390
      My ComputerSystem Spec

  2.    11 Aug 2017 #2

    I ran the following commands in the administrative cmd prompt with no issues found

    sfc /scannow
    dism /online /cleanup-image /restorehealth
    chkdsk /scan

    They all passed
      My ComputerSystem Spec

  3. Posts : 5,999
    Windows 10 Pro X64 17134.191
       11 Aug 2017 #3

    Dumps are all the same error:
    BugCheck 124, {0, ffffd10b0483f028, bf800000, 124}
    *** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
    Probably caused by : GenuineIntel
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffd10b0483f028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
    2: kd> !errrec ffffd10b0483f028
    Common Platform Error Record @ ffffd10b0483f028
    Record Id     : 01d312730f036deb
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 8/11/2017 7:46:45 (UTC)
    Flags         : 0x00000000
    Section 0     : Processor Generic
    Descriptor    @ ffffd10b0483f0a8
    Section       @ ffffd10b0483f180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Generic
    Flags         : 0x00
    Level         : 0
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000004
    Section 1     : x86/x64 Processor Specific
    Descriptor    @ ffffd10b0483f0f0
    Section       @ ffffd10b0483f240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    Local APIC Id : 0x0000000000000004
    CPU Id        : c3 06 03 00 00 08 10 04 - bf fb da 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    Proc. Info 0  @ ffffd10b0483f240
    Section 2     : x86/x64 MCA
    Descriptor    @ ffffd10b0483f138
    Section       @ ffffd10b0483f2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    Error         : DCACHEL0_WR_ERR (Proc 2 Bank 1)
      Status      : 0xbf80000000000124
      Address     : 0x00000002d71d8680
      Misc.       : 0x0000000000000086
    Similar problem here while playing games under Win 8.1: Patricks answers applies equally well to your situation:
    WHEA_UNCORRECTABLE_ERROR while playing games

    I would suggest you follow this tutorial to stress test your CPU:
    Prime95 - Stress Test Your CPU - Windows 10 Forums

    See if that shows you anything.
      My ComputersSystem Spec

  4.    14 Aug 2017 #4


    Sorry for breaking in, but to visualize the statement of Ztruker visually that the problem could lie with the CPU:

    Summary of the WHEA error dumps:
    0x124_GenuineIntel_PROCESSOR_CACHE - Cache error - DCACHEL0_WR_ERR (Proc 2 Bank 1) 
    0x124_GenuineIntel_PROCESSOR_CACHE - Cache error - DCACHEL0_WR_ERR (Proc 2 Bank 1) 
    0x124_GenuineIntel_PROCESSOR_CACHE - Cache error - DCACHEL0_WR_ERR (Proc 2 Bank 1) 
    0x124_GenuineIntel_PROCESSOR_CACHE - Cache error - DCACHEL0_WR_ERR (Proc 2 Bank 1)

    Can you provide us with the kernel memory dump please? Its located in C:\Windows\MEMORY.DMP.
    You can upload it to an cloud service like dropbox or onedrive.
      My ComputerSystem Spec


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