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  1.    10 Aug 2017 #1
    Join Date : Jul 2016
    Posts : 14
    Windows 10

    BSOD while trying to uninstall Comodo Internet Security (0x1000007e)


    Hello, I'm trying to uninstall Comodo Internet Security and I get a blue screen when I try to do so. The blue screen happens during the "uninstalling kernel drivers" part. The STOP error given is SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. How do I uninstall CIS without the blue screen, or is there something wrong with my computer? Thanks!

    Logs attached.Attachment 148152
      My ComputerSystem Spec
  2.    11 Aug 2017 #2
    Join Date : Jan 2017
    Karlsruhe
    Posts : 730
    Windows 10 Pro

    Hi,

    Since COMODO is very intrusive and has access on all disks, the cause should be your second hard drive. There a thousands of errors in windows eventlog which show that the Seagate HDD ist deffective. You should replace it now.

    Please make a backup before!

    Back Up ALL your data on an external device.

    Here are the errors:
    Code:
    2017-08-08 18:39:15  Error: The device, \Device\Harddisk1\DR1, has a bad block.   
    2017-08-08 18:39:17  Error: The device, \Device\Harddisk1\DR1, has a bad block.   
    2017-08-08 18:39:20  Error: The device, \Device\Harddisk1\DR1, has a bad block.   
    2017-08-08 20:39:10  Error: The device, \Device\Harddisk1\DR1, has a bad block.   
    2017-08-08 20:39:13  Error: The device, \Device\Harddisk1\DR1, has a bad block.   
    2017-08-08 20:39:16  Error: The device, \Device\Harddisk1\DR1, has a bad block.

    U can check all of your disks with HDTune and CrystalDiskInfo



    BSOD while trying to uninstall Comodo Internet Security (0x1000007e) Diagnostic Test BSOD while trying to uninstall Comodo Internet Security (0x1000007e)
     HDD TESTS

    Run HDTune to check health and scan for errors.



    Note   Note
    It may take some time, but look for signs of any errors or failure.

    You can also run a disk or health check using CrystalDiskInfo or chkdsk. Refer to the tutorial for details of how to do this.


    Take Screenshots of it and post it here.


    U can use the Tool from Seagate too:
    http://www.seagate.com/files/www-con...ndowsSetup.exe
    Last edited by BSODHunter; 11 Aug 2017 at 17:44.
      My ComputerSystem Spec
  3.    11 Aug 2017 #3
    Join Date : Jul 2016
    Posts : 14
    Windows 10
    Thread Starter

    I do regular backups and I will replace the drive, hopefully soon. CrystalDiskInfo screenshots are here.
      My ComputerSystem Spec
  4.    11 Aug 2017 #4
    Join Date : Apr 2017
    Posts : 8,681
    windows 10 professional version 1607 build 14393.969 64 bit

    Drive C: is okay
    Drive E: is the one that you must make sure you have your files backed up as you won't know when the failure will occur.

    For drive E once the files are backed up to another driver or to the cloud also perform these steps:
    1) create a brand new restore point
    2) make an image of the drive using Macrium: Macrium Software | Your Image is Everything
    3) place the image onto drive C: or a drive other than the affected drive.


    Code:
    ffffdb01`cca7f7e0  fffff80c`99b947baUnable to load image \SystemRoot\system32\DRIVERS\inspect.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for inspect.sys*** ERROR: Module load completed but symbols could not be loaded for inspect.sys inspect+0x147ba
    Code:
    BugCheck 1000007E, {ffffffffc0000005, fffff80ca95e75b0, ffffd5802f4912c8, ffffd5802f490b10}*** WARNING: Unable to verify timestamp for inspect.sys*** ERROR: Module load completed but symbols could not be loaded for inspect.sys*** WARNING: Unable to verify timestamp for win32k.sys*** ERROR: Module load completed but symbols could not be loaded for win32k.sysProbably caused by : memory_corruption
    inspect.sys COMODO Firewall Pro Firewall Driver http://forums.comodo.com/index.php?a...0;attach=17692Requires registration
      My ComputerSystem Spec
  5.    12 Aug 2017 #5
    Join Date : Jul 2016
    Posts : 14
    Windows 10
    Thread Starter

    The drive should already be backed up to an external hard drive via Crashplan. I've already checked the backup and it seems to be correct.

    I'm trying to download the driver and it won't let me. I've already registered but it says that I can't download from this forum. I also see, in the second 'code' line, that it's probably caused by memory corruption. I'll run some memory diagnostic tool later today.
      My ComputerSystem Spec
  6.    12 Aug 2017 #6
    Join Date : Apr 2017
    Posts : 8,681
    windows 10 professional version 1607 build 14393.969 64 bit

    The opening post indicated bsod while trying to uninstall.
    What happened that you needed to uninstall Comodo?
    How come you are attempting to download the driver?
    Did you still want to use Comodo if it does not bsod or did you want to switch to Windows defender?
    The source of the bsod was identified as the Comodo driver.
    There are links that provided text and images on how to uninstall the software.

    If you perform memory testing, the software that we use is Memtest86+ version 5.01 for 8 or more passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    It takes approximately 1 - 2 hours / GB RAM
    Testing less that 8 passes produces too high rate of false negatives.
    A false negative is a pass with malfunctioning RAM.
    Testing is not done by time but by passes.
    So for proper testing you would make sure that at least 8 passes are made and the more the better.
    That then rules in or out RAM as a source of the possible memory in the above link.
      My ComputerSystem Spec
  7.    12 Aug 2017 #7
    Join Date : Jul 2016
    Posts : 14
    Windows 10
    Thread Starter

    Comodo was becoming too annoying for me - it kept blocking things such as Windows 10's mobile hotspot and I couldn't figure out how to remove it. I thought by downloading the driver I could fix it enough to run the uninstaller. I probably want to switch to Bitdefender Free, that's what my friends use. I'll run a RAM test soon using memtest86.
      My ComputerSystem Spec
  8.    12 Aug 2017 #8
    Join Date : Apr 2017
    Posts : 8,681
    windows 10 professional version 1607 build 14393.969 64 bit

    There is another software product called memtest86. We prefer memtest86+ with the link in the prior post. Version 5.01 is the most up to date version for testing.

    These are the methods to uninstall Comodo:

    How to uninstall Comodo AntiVirus (CAV) - Powered by Kayako Help Desk Software

    4 Ways to Uninstall Comodo Internet Security Premium - wikiHow
      My ComputerSystem Spec
  9.    13 Aug 2017 #9
    Join Date : Jul 2016
    Posts : 14
    Windows 10
    Thread Starter

    I've managed to uninstall CIS without a bluescreen. I just uninstalled it from the control panel and it miraculously worked some how. Thanks for your help!
      My ComputerSystem Spec
  10.    13 Aug 2017 #10
    Join Date : Apr 2017
    Posts : 8,681
    windows 10 professional version 1607 build 14393.969 64 bit

    When available please post:
    Administrative command prompt > chkdsk /x /f /r for each drive
    This may take many hours so plan to run overnight
    Please post the result into the thread: Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Memtest86+ test results: Use a camera or smart phone camera to take a picture and post an image into the thread.

    Sea tools has two additional test methods for hard drivers.
    Run Sea tools for windows on your drives using SMART, short and long generic tests:


    How to use SeaTools for Windows
    http://www.seagate.com/support/downl...ls-win-master/
    How to use SeaTools for Windows
    http://www.seagate.com/support/downloads/seatools/


    If there are any new bsod please post a new zip:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec

 
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